Nicholas O'Brien

• Consistently generating new business from outbound lead sourcing to small/medium sized businesses across Britain.
• Conducted product demonstrations for potential clients resulting in closed, successful deals.
• Managed pipeline to ensure no potential business was lost.
• Negotiated deals to secure long-term contracts with clients.
• Achieved quarterly targets from outbound sales generating over £500,000.
• Navigated prospective customers pain points within their business, providing solution based results to gain new business.

• Maximised profitability, identifying and proactively approaching new customers in target markets to generate growth in business.
• Implemented client incentive programmes that resulted in 22% increase in referral business.
• Operated CRM software (Hubspot) to manage sales activities, pipelines and B2B relationships.
• Working with newly on-boarded businesses to navigate them through the product and act as their first point of contact.
• Delivered tailored solutions creating positive client experiences.
• Assured prompt resolution of customer queries, resulted in enhanced client retention.
• Arranged one-on-one and team meetings to discuss achievable goals both, individually and as a team, driving each member of the team to continue growing whilst allowing business to expand.

• Overseeing operations daily, running teams who look after at least 1000 customers per day.
• Responsibility for making sure over 40 staff members on shift are being managed effectively and are carrying out high levels of service.
• Ability to quickly see where problems might occur/have occurred and fix them in a concise manner, leaving all parties satisfied.
• Implementing goal setting for teams to encourage them to consistently develop their skills and experience.
• Building excellent relationships with external stakeholders - including stock providers, maintenance services and sales representatives from various companies.
• Successfully hosting staff/management meetings to communicate and share new ideas on how to grow business quarter by quarter.

Candidate experience:

• Designed and implemented successful interview framework
• Responsible for interview scheduling
• Provided unsuccessful candidates feedback post-interviews to keep positive perception of employer brand

Onboarding & training

• Lead onboarding program for all new joiners including organizing onboarding schedule
• Created end to end training program for all floor staff