Matt Britton
Castleford,West Yorkshire
Summary
Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance in the shift manager role.
Energetic Shift Manager excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.
Overview
24
24
years of professional experience
Work history
Shift Manager
ASDA ASC
Normanton, West Yorkshire
2024.06 - Current
- Ensured health and safety measures in line with company regulations.
- Recruited new hires to strengthen the existing workforce..
- Delivered excellent customer service by overseeing staff training programmes.
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Minimised downtime with proactive equipment maintenance checks.
- Resolved customer complaints promptly to maintain high service standards.
- Reported key metrics to upper management for business decision-making process.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Improved team morale through effective communication and feedback practices.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Coordinated with team members for seamless shift transitions.
- Supervised activities of workers and enforced safety regulations.
Team leader
ASDA ASC
Normanton, West Yorkshire
2020.02 - 2024.06
- Implemented new working methods which improved overall efficiency of the team operations.
- Improved customer satisfaction through close collaboration with the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Introduced innovative solutions which maximised output without compromising quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Encouraged open communication, fostering a positive work culture.
Warehouse operative
ASDA ASC
Normanton, West Yorkshire
2007.12 - 2020.02
- Coordinated with management, contributed valuable input during team meetings.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Assisted team members in loading large items safely onto delivery trucks.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Adhered to health and safety regulations to maintain a safe working environment.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Processed returned card and plastic into balers to recycle for the customer.
- Operated tray wash to ensure all trays returned from stores were clean and ready for despatch.
Retail assistant
ADSA
Glasshoughton, West Yorkshire
2002.01 - 2007.12
- Ensured visual merchandising standards with regular display updates.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Provided coverage during peak times to manage customer flow effectively.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Supported team members for improved operational efficiency.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Maintained clean shop floor, promoting a welcoming environment.
- Managed inventory for streamlined store operations.
Education
GCSE -
Castleford High School
Castleford, Wakefield08.2002
A Level in IT, AS Level in Law -
New College
Pontefract08.2003
Skills
- In house FLT operator since 2006
- PPT & LLOP in house trained since December 2007
- Self Motivated
- IT Skills
Timeline
Shift Manager
ASDA ASC
2024.06 - Current
Team leader
ASDA ASC
2020.02 - 2024.06
Warehouse operative
ASDA ASC
2007.12 - 2020.02
Retail assistant
ADSA
2002.01 - 2007.12
A Level in IT, AS Level in Law -
New College
GCSE -
Castleford High School