Nicholas Macdonald
nottingham,nottinghamshire
Summary
Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating an inviting environment for both guests and staff.
My experience throughout the various roles I held in Tesco for nearly 10 years, provided me with a transferable skillset which allowed me to successfully operate a bar and vastly improve profits and sales within my first year, and break several sales records, despite the lack of experience in the hospitality sector.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Bar Manager
Lincoln Green Brewing company
Carlton, Nottinghamshire
08.2022 - Current
- Led team to deliver outstanding hospitality operations.
- Oversaw line cleaning and cellar management.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Executed prompt, precise drinks service during peak trading times, minimising customer waiting times.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions.
- Forecasted revenue and expenses for budget planning purposes.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Monitored bar expenses and operations to minimise costs.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Developed menus with strict cost controls to maximise profits.
- Built loyal customer base by creating welcoming environment with top quality service.
- Within my first year, I broke records for best ever day, week and rolling annual sales.
- Thoroughly combed through P+L reports monthly and implemented changes accordingly to maximise profits and minimise costs.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Duty Manager
Tesco Superstore
Halifax, Calderdale
01.2022 - 09.2022
- Stored cash floats and delivered secure banking procedures.
- Oversaw emergency procedures and administered first aid.
- Actioned and resolved customer feedback to boost service quality.
- Met health and safety guidelines to maintain compliant working environments.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Designed visually pleasing in-store and window displays to increase footfall.
- Inspected products for damages and expiry dates before processing refunds.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
French Tutor
freelance
Nottingham
02.2020 - 01.2022
- One on one, online tutoring of various age groups from 16 to 65 years old during the COVID-19 pandemic
- amending teaching methods to accommodate the individual needs of each student.
- Established individualised study programmes to enhance growth and productivity.
- Demonstrated various French tiers to determine levels of structure.
- Targeted practice and revision to develop students' abilities in speaking and writing.
- Taught exact pronunciation of French words to explain sounds and meanings of language.
- Assigned homework to gauge capacity and understanding of language.
Retail Shift Leader
Tesco Express
Nottingham
10.2017 - 01.2022
- Trained team to upsell products and navigate POS systems.
- Drove customer retention by analysing feedback and KPI data.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Managed staffing schedules for an average number of employees (20+) delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Checkout Team Leader
Tesco Superstore
Whaley Bridge, Derbyshire
01.2014 - 10.2017
- Trained staff on special circumstances including theft and emergency procedures, return protocol and special offers.
- Maintained checkout area cleanliness and safety.
- Promoted from customer assistant to Checkout Team Leader within a 5 month period.
- Set up cash registers prior to store opening to ensure a smooth operation for early bird shoppers.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Thoroughly evaluated returned items to ensure store policy regulations were met.
- Oversaw daily activities of 10+ checkout team members.
- Opened additional checkouts during peak shopping times to reduce customer wait times.
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Balanced cashier drawers at end of shifts and investigated any discrepancies.
- Created monthly rosters and register assignments to facilitate seamless checkout operations.
Customer Assistant
Tesco Express
Gatley, Greater Manchester
08.2013 - 01.2014
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
Education
GCSEs - english
Stockport College
Stockport 09.2013 - 01.2014
Baccalaureate - sciences (see below for details)
lycee André Theuriet
France, Civray 09.2010 - 05.2013
Skills
- Strong communication
- Outgoing personality
- Problem solving
- Hiring and training
- Shift scheduling
- Conflict resolution
- Cost controls
Languages
French
Fluent
Timeline
Bar Manager
Lincoln Green Brewing company
08.2022 - Current
Duty Manager
Tesco Superstore
01.2022 - 09.2022
French Tutor
freelance
02.2020 - 01.2022
Retail Shift Leader
Tesco Express
10.2017 - 01.2022
Checkout Team Leader
Tesco Superstore
01.2014 - 10.2017
GCSEs - english
Stockport College
09.2013 - 01.2014
Customer Assistant
Tesco Express
08.2013 - 01.2014
Baccalaureate - sciences (see below for details)
lycee André Theuriet
09.2010 - 05.2013
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