NIC LEPPAN
Business Development Director
Mildenhall,SFK
Summary
Experienced with market analysis, client acquisition, and strategic partnerships. Utilizes industry insights to drive business growth and enhance competitive positioning. Track record of effective team leadership and cross-functional collaboration.
Assertive Business Development Director prepared to take next step with new team in the industry. Customer-oriented and methodical with topnotch strategic planning and market development talents. Over 10 years of experience developing, generating and maintaining leads for network businesses.
Positive and strategic thinker with strong ability to identify growth opportunities and drive business initiatives. Adept in market analysis and building client relationships, with skills in strategic planning and negotiation. Focused on leveraging these strengths to achieve significant business growth and long-term success.
Overview
18
18
years of professional experience
Work History
Business development director
VCG Technology
12.2023 - Current
- Self-generated new business leads through social media and networking events
- Sold and managed multisite connectivity designs including managed services and solution lead technology
- Spearheaded new policies for VCG to enable more complex selling methods in order to increase profits
- Managed partnerships with suppliers to generate leads and opportunities to increase new business sales
Senior Account Director
Flywheel IT
02.2023 - 12.2023
- Managed a select few high valued clients overseeing their day to day requirements and cross selling all services into the account
- Designing and selling complex system upgrades and future proofing data centre colocations
- Making sure the clients invoices were correct before they get sent out
- Attending monthly meetings to review the previous months activity and plan for future projects
- Looking out into the market to ensure that the client has the best solutions in place security wise and value for money
Account Director
Excell Business Solutions
01.2014 - 02.2023
- Plays a key role in driving new business revenue and growth, overseeing a portfolio of circa 30 accounts over a 8-year period, project managing the full lifecycle from the initial sale through to and including system and solution installation
- Individually responsible for achieving quarterly targets across multiple KPIs, including revenue and customer satisfaction-based performance
- Offered key support in generating new project leads to open/competitor specification via new customer and strategic partners, whilst ensuring profitable sales including the self-generation and onboarding of new log wins
- Building a strong internal network of contacts across multiple departments and technical capabilities, to aid in the successful implementation of both portfolio and bespoke value-added solution packages
- Demonstrating advanced technical knowledge and communication skills whilst engaging directly with clients to identify requirements and provide robust solutions and creating bespoke proposals specifically tailored to the client's requirements
- Drawing upon a strong technical/engineering background to pre-empt costly install issues at the quotation phase
- Provides key support within system design and delivering key coaching and training to new starters as well as assisting existing Representatives on their technical presentations and proposals, increasing their confidence and as well as conversion
Support Desk Lead
Geo Network
01.2012 - 01.2014
- Successfully managed a diverse range of concurrent projects within the Geo network, coordinated with cross-functional teams whilst also leading the recovery of stalled projects, consistently rebuilding stakeholder relationships, instilling confidence and consistently ensuring on-time and within budget delivery
- Showcased strong technical expertise and rapidly produced simple and accurate work plans for the design, build and operation of fibre network solutions
- Actively worked continuously on a task until completion, whilst prioritising and managing many open cases at one time
- Championed high levels of customer service for all support queries and adhering to all service management principles
- Maintained key ownership of user problems and being proactive when dealing with user issues whilst monitoring and managing fault cases and ensuring resolution is in accordance with agreed service levels
- Tasked with the coordination of Engineers diaries in accordance with SLA's, working to ensure all organisational objectives were achieved
- Chaired the day to day protection of the network via a 'mark-up-process' which involved understanding customer activity, ensuring that works completed would not be impacted by over-utilisation of the fibre optic network
- Continually monitored alarm systems installed across the network, reacting swiftly when a fault occurred and mobilising engineers to rectify within a time frame
Entrepreneur
Small Hotel Owner
01.2007 - 01.2012
- Company Overview: South Africa
- Drove the conceptual design and establishment of a fast-paced hotel overseeing overall day-to-day operations, encompassing Front of House, Food and Beverage and Housekeeping, with direct responsibility for all staff members
- Challenged with full P&L ownership, overseeing budgeting and forecasting, cash flows and is responsible for financial overview and reporting systems
- Held full responsibility for upholding standards and ensuring regulatory compliance including health and safety and food hygiene
- Motivated and managed a diverse team to consistently achieve sales targets and ensured that revenue is maximised through championing upsell activity
- Championed the recruitment and onboarding of all new staff, directing needs analysis to ensure the most appropriate commercial fit
- Ensured that hotels met all compliance and regulatory standards through regular audits, investigations, and training, as well as ensuring that the hotel information is displayed correctly on all online channels
- Reviewed Guest comments and ensured that appropriate action was taken to reduce guest complaints and increase positive guest reviews
- Provided key training at all levels, overseeing the development of all training materials and adapting L&D activities accordingly to meet specific requirements
- Performed detailed market analysis and sources suppliers whilst leading commercial contract negotiations and arrangements and enabling significant cost savings for the business through sensible planning and careful purchasing
- South Africa
Education
A-Levels - Business Administration And Management
Treverton College
South Africa 04.2001 - 01.1999
Skills
- Stakeholder Relationship Management
- Strategic Issue Resolution
- Business Growth Initiatives
- Relationship-Driven Account Coordination
- Extensive Engineering Knowledge
- Precision and Detail Orientation
- Negotiation Expertise
- Expertise in Technical Sales
- MATEL SALES accreditation
- AVAYA - APSS - SME accreditation
- CISCO accreditation
- MICROSOFT VISUAL C accreditation
Qualifications Professional Training
- Mitel Sales Accreditation, 2019
- Avaya - APSS - SME Communications Accredited, 2020
- Business Management, 2019
- Microsoft Visual C Programming, 2018
- Health And Safety Course, 2017
- Treverton College, A-Levels, 1999
Key Skills And Expertise
- Stakeholder management
- Complex problem solving
- Business development
- Account management
- Strong engineering background
- Accuracy and attention to detail
- Communication and negotiation
- Technical sales expertise
- Client-focused
- Costing and proposal creation
- Thrives under pressure
- Project management exposure
- Building relationships
- Project planning
- Project management
- Leadership and management
Timeline
Business development director
VCG Technology
12.2023 - Current
Senior Account Director
Flywheel IT
02.2023 - 12.2023
Account Director
Excell Business Solutions
01.2014 - 02.2023
Support Desk Lead
Geo Network
01.2012 - 01.2014
Entrepreneur
Small Hotel Owner
01.2007 - 01.2012
A-Levels - Business Administration And Management
Treverton College
04.2001 - 01.1999
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