Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
Nicholas Ivins

Nicholas Ivins

Worcester,Worcs

Summary

Personal Statement As an engaging, personable and effective individual, I take pride in offering and delivering a transferrable skillset in analytics, system deployment, reporting, process improvement and stakeholder management strategies .

Overview

18
18
years of professional experience

Work history

Senior BI Developer

DAR Lighting group
01.2020 - Current
  • Summary: Interrogate, document and process the current BI / MI data streams across the business
  • Provide insight into futureproofing database and BI development
  • Achievements:
  • Successfully specified and delivered EPOS (electronic point of sale) system to our new retail venture(S)
  • Effectively triage, manage and develop data queries and informational requests across the business
  • Manage the deployment and enhancement of Power BI for the business
  • Manage Specification and deployment of Jet Analytics cube reporting for the business
  • Data Maintenance throughout the data network
  • Data analysis where applicable to project work and Management information usage
  • Work in tandem with functions to create and maintain board reporting packs
  • Key contributor to the IT steering group
  • Interfaced with clients to follow up functionality of systems.
  • Recorded technical issues and solutions to maintain accurate logs.
  • Evaluated systems architecture and technologies employed to verify risks and potential bottlenecks.
  • Reduced common human errors by automating system migrations.

Data and Systems Manager

DHL Life Sciences
11.2017 - 12.2019
  • Manage the internal deployment and integration of BI reporting, analysis and wearable smart technology
  • Achievements:
  • Data, systems and administrative support to the Management team and successfully delivered Business Information packs to UK Life Sciences
  • Author and administrator of the operational planning tools
  • Author and administrator of the operational balanced scorecard
  • Author and administrator of all volumetric and financial reporting to the functions within the Oracle OBIEE suite
  • Author and administrator of weekly, monthly and quarterly client insight packs
  • Data and technical support for the resource planning teams
  • Deployment of wearable Smart Technology across the Cherwell campus
  • Monitored system performance using recognised and agreed criteria.
  • Assessed processes, procedures and work practices for strengths and weaknesses.
  • Consulted with users and management to formulate guiding principles.
  • Improved operational efficiency and cultivated cost reduction to increase revenue.
  • Supported target-setting processes for budget and strategic planning revenue, EBIT and productivity.
  • Used support tools to manage and control remote devices.
  • Followed established SLAs, maintaining high IT quality-of-service levels.

Client Intelligence Manager

DHL Life Sciences
01.2013 - 11.2017
  • Summary: Developing and providing data solutions and analytical reporting suites - driving influence and continuous improvement across an internal and external customer base
  • Achievements:
  • Scope, build and management of internal and client service delivery reporting and failure mode analysis suite
  • Development, implementation and facilitation of customer service insight, dashboard creation and KPI reporting
  • Pro-active support and participation in client “Hyper care” situations through developing cross system, automated data capture templates to drive micro-management strategies
  • Collaborating on multiple projects across the business, including developing and presenting a client visibility platform, returns micromanagement, CRM client-side reporting strategy, data duplication and cleansing analysis, Clinical trials inventory listings, harmful bacteria analysis, and other process improvement initiatives.
  • Designed and developed KPI and Performance Power BI based solutions in line with business needs.
  • Determined organisational and client intelligence requirements through supply and demand levels.
  • Organised, collected and analysed time in motion data, developing intelligence information such SOP adherence.
  • Coordinated, implemented and oversaw plans for testing new software releases and performing required updates.

Insight Data Analyst, Resource and Reporting Analyst

Bibby Group of Factors, Line Group, City Link Couriers
09.2011 - 11.2012
  • Role summary: Providing client insight, market segmentation modelling and demographic profiling to the global marketing function
  • Achievements:
  • Developed a market segmentation profile for SME's (small to medium business') across the UK
  • Implemented a competitor analysis database and profiling strategy
  • Responsible for multi-level sales performance reporting suite- scope, design and distribution
  • Database cleansing, maintenance and compliance ownership for mass marketing campaign provision - Goldmine, AIX and MS access
  • First line support during CRM (Microsoft Dynamics) platform migration and deployment
  • Return on investment (ROi), cost analysis, risk profiling and campaign effectiveness reporting
  • User training and CAB process initiator for user requirement and issue resolution
  • Planning, Planning multiple call centre and depot FTE requirement - scheduling, shift adherence and balanced score card reporting and skill routing
  • Achievements:
  • Deployment of the Verint 360 CRM (formally Blue Pumpkin), Avaya Aura and IQ administration to the business (migration from Mitel)
  • Autonomously responsible for skills-based routing, VDN and switch vector programming processes
  • Collation, cleansing, weighted analysis, and forecasting shift , FTE and call cycle volumes and data transformation into PULSE (Verint)
  • Promoted monthly balanced scorecard reporting feeding into management teams across multiple sites.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
  • Generated reports from extracted data for analyses.

Regional Resource Planning Analyst

Homeserve Plumbing and Drainage Plc
11.2005 - 09.2011
  • Responsible for management of a team of regional CSA agents and resource planners across the south east of England
  • Provided analysis key to regional engineer route alignment across the UK
  • Developed and administered daily target setting templates across the customer service centre
  • Scope, design and administration of all internal performance reporting suites
  • Prior Work History in South Africa - Key accounts manager for Verisign online security.

Education

Matric -

Edgemead High School

Diploma - Management and Business Ethics

Intec College

Skills

  • Data Management - Large volume dataset manipulation, cleansing, migration, accurate recording, analysis, mapping, real time report automation, compliance and interpretation
  • Data and Insight analytics - Dashboard presentation, administrative reporting, CRM deployment and administration, campaign management, KPI promotion, research, , trending, regression analysis, Failure mode analysis market segmentation, client profiling
  • Product Deployment - Deployment and management of Smart technology across the business unit
  • Resource Management - Owner of end-to-end Workforce Labour Management tools and Kronos integration
  • Technical Skills
  • Microsoft OfficeMS AccessMS Excel (advanced) Avaya GediAvaya IQVerint 360MitelCognos BIOracle OBIEEMS DynamicsUnisonAIXNAV Spiceworks Power BI
  • Skills
  • IOSH accredited Highly analytical Certified Supply Chain Specialist Management Depict PM101 - project management
  • Data analysis strategies
  • Customer feedback data
  • Technical analysis
  • Data extraction
  • Business analysis
  • Forecasting and planning
  • Web-based reporting tools

Languages

English
Fluent

Timeline

Senior BI Developer

DAR Lighting group
01.2020 - Current

Data and Systems Manager

DHL Life Sciences
11.2017 - 12.2019

Client Intelligence Manager

DHL Life Sciences
01.2013 - 11.2017

Insight Data Analyst, Resource and Reporting Analyst

Bibby Group of Factors, Line Group, City Link Couriers
09.2011 - 11.2012

Regional Resource Planning Analyst

Homeserve Plumbing and Drainage Plc
11.2005 - 09.2011

Matric -

Edgemead High School

Diploma - Management and Business Ethics

Intec College

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