Nicholas Holmes
Woodbridge,Suffolk
Summary
- Passionate, enthusiastic and dedicated professional demonstrating superior manual dexterity and excellent communication skills, ensuring high levels of customer service and safety compliance.
- Known for staying calm under pressure, providing effective exercise demonstrations, and offering diet and nutrition advice. Self-motivated with a positive reinforcement approach, aiming to leverage these skills to contribute to organisational success.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Motivational Personal Trainer capable of assisting clients of all ages in reaching personal health and fitness goals. Skilled in ensuring proper form while practicing exercises.
Overview
18
18
years of professional experience
4058
4058
years of post-secondary education
Work History
Mechanical/Electrical Engineer
Selex SAS
Basildon, Essex
08.2006 - 08.2009
- Overlook the design, application, construction and testing of various different mechanical and electrical components for the aerospace industry and the Ministry Of Defence.
- Developed innovative solutions by identifying and resolving complex mechanical issues.
- Secured optimal performance with regular maintenance and repairs of machinery.
- Applied advanced engineering principles to improve operational efficiency.
- Collaborated with multidisciplinary teams to achieve project objectives efficiently.
- Assisted in project planning, resulting in timely completion.
- Maintained machinery, ensuring optimal performance.
Agency worker
Various
Basildon, Essex
10.2009 - 04.2010
- Met tight deadlines by prioritising tasks effectively.
- Maintained a professional demeanour, promoting positive agency image.
- Handled confidential information with utmost discretion and integrity,.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Performed deep cleaning tasks for an immaculate environment.
- Fostered a comfortable environment with frequent linen changes and bed making.
- Improved site cleanliness by regularly removing debris and waste materials.
- Assisted with heavy lifting to ensure safe and efficient operations on site.
- Increased customer satisfaction by providing exceptional telephone service.
- Managed call queues for efficient customer service.
- Assisted customers to resolve their queries promptly.
- Used product knowledge, resulted in successful upselling opportunities.
- Built strong client relationships through empathetic communication techniques.
- Followed regulatory guidelines whilst handling confidential information.
- Resolved conflicts and complaints with a professional demeanour.
- Adapted communication style according to individual client needs, achieved higher customer satisfaction rates.
- Met daily outbound calls target consistently, optimised productivity levels.
Telephone Dealer
International Financial Data Services
Basildon, Essex
04.2010 - 09.2011
- Enhanced customer service by establishing rapport and responding to queries.
- Identified client needs, providing tailored solutions accordingly.
- Monitored stock market developments daily to stay abreast of changes.
- Improved customer satisfaction by addressing and resolving issues effectively.
- Established rapport with customers to enhance company reputation.
- Managed difficult situations calmly, resulting in resolved complaints.
- Followed procedures thoroughly, ensuring quality control standards met consistently.
- Followed regulatory guidelines whilst handling confidential information.
Tyre technician
JETyres
West Thurrock, Thurrock
09.2011 - 09.2012
- Ensured customer satisfaction by providing top-quality tyre repair and replacement services.
- Provided valuable advice for proper tyre maintenance, enhancing vehicle safety.
- Maintained clean work environment to promote efficiency and safety.
- Delivered timely service to customers, reducing wait times.
- Used advanced diagnostic tools to identify tyre issues accurately.
- Performed detailed inspections of tyres for signs of wear or damage.
- Repaired punctures efficiently, minimising downtime for clients.
- Demonstrated in-depth knowledge of various types and brands of tyres to assist customer choices.
- Ensured proper disposal of used tyres, promoting environmental responsibility.
- Adhered strictly to company policies and procedures whilst performing all tasks.
Tyre technician
ATS Euromaster
Basildon, Essex
09.2012 - 07.2014
- Ensured customer satisfaction by providing top-quality tyre repair and replacement services.
- Provided valuable advice for proper tyre maintenance, enhancing vehicle safety.
- Maintained clean work environment to promote efficiency and safety.
- Delivered timely service to customers, reducing wait times.
- Used advanced diagnostic tools to identify tyre issues accurately.
- Offered superior customer service through clear communication and professionalism.
- Demonstrated in-depth knowledge of various types and brands of tyres to assist customer choices.
- Adhered strictly to company policies and procedures whilst performing all tasks.
Tyre technician
JETyres
West Thurrock, Thurrock
08.2014 - 04.2016
- Ensured customer satisfaction by providing top-quality tyre repair and replacement services.
- Provided valuable advice for proper tyre maintenance, enhancing vehicle safety.
- Maintained clean work environment to promote efficiency and safety.
- Delivered timely service to customers, reducing wait times.
- Used advanced diagnostic tools to identify tyre issues accurately.
- Offered superior customer service through clear communication and professionalism.
- Demonstrated in-depth knowledge of various types and brands of tyres to assist customer choices.
- Adhered strictly to company policies and procedures whilst performing all tasks.
Mobile Hose Fitter
Pirtek
West Thurrock, Thurrock
04.2016 - 08.2016
- Repaired complex machinery by following precise technical diagrams.
- Diagnosed malfunctions in equipment for efficient and effective repair.
- Ensured safety standards with regular maintenance checks.
- Assembled intricate components to deliver high-quality products.
- Followed strict health and safety regulations for a safe working environment.
- Operated manual and automated tools, maintaining optimal performance levels.
- Conducted routine inspections of machinery with meticulous attention to detail.
- Collaborated effectively with team members, fostering a productive work atmosphere.
- Demonstrated proficiency in use of precision measuring instruments for accurate results.
- Installed assemblies onto systems after finalising assembly preparation process successfully.
- Handled critical breakdown situations efficiently minimising production loss.
Unemployed
Mental Heath Issues
08.2016 - 02.2020
- I was unemployed during this period due to mental health reasons and claiming benefits
Window cleaner
Goldstar Windows
West Thurrock, Thurrock
02.2020 - 10.2020
- Demonstrated commitment to safety by using harnesses and ropes during high-rise window cleaning.
- Improved customer satisfaction with detailed cleaning of all windows, frames, and sills.
- Carried out risk assessments for each job to ensure safe working conditions.
- Utilised professional-grade tools and equipment for efficient window cleaning processes.
- Achieved streak-free results by using the correct mix of cleaning solutions.
- Performed first-rate window cleaning services for commercial businesses and residential homes alike.
Unemployed
Mental Health Issues
10.2020 - Current
- I am currently unemployed due to mental health issues but I am actively looking to regain employment now
Education
NVQ Level 3 - Personal Training
YMCA
Basildon, EssexNVQ Level 2 - Fitness Instructing - Gym Based Exercise
YMCA
Basildon, EssexNVQ Level 3 - Roadside Breakdown & Assistance
City & Guilds
Basildon, Essex 04.2001 - 01.2013
GCSEs - Secondary School
Gable Hall School
Stanford Le Hope, Thurrock 08.2002 - 05.2007
Skills
- Problem-solving
- Programme development
- Calm under pressure
- Safety compliance
- Customer Service
- Superior manual dexterity
- Exercise demonstration
- Diet and nutrition advice
- Excellent communication
- Self motivated
- Positive reinforcement
- Calm demeanour
Affiliations
- Fitness
- Hiking
- Reading
- Learning new languages
References
References available upon request.
Timeline
Unemployed
Mental Health Issues
10.2020 - Current
Window cleaner
Goldstar Windows
02.2020 - 10.2020
Unemployed
Mental Heath Issues
08.2016 - 02.2020
Mobile Hose Fitter
Pirtek
04.2016 - 08.2016
Tyre technician
JETyres
08.2014 - 04.2016
Tyre technician
ATS Euromaster
09.2012 - 07.2014
Tyre technician
JETyres
09.2011 - 09.2012
Telephone Dealer
International Financial Data Services
04.2010 - 09.2011
Agency worker
Various
10.2009 - 04.2010
Mechanical/Electrical Engineer
Selex SAS
08.2006 - 08.2009
GCSEs - Secondary School
Gable Hall School
08.2002 - 05.2007
NVQ Level 3 - Roadside Breakdown & Assistance
City & Guilds
04.2001 - 01.2013
NVQ Level 3 - Personal Training
YMCA
NVQ Level 2 - Fitness Instructing - Gym Based Exercise
YMCA
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