Nicholas Hey
Slaidburn,Lancashire
Summary
Versatile professional with expertise in health and safety protocols, and customer service. Demonstrates strong adaptability, multitasking proficiency, and the ability to perform under pressure while maintaining patience and courtesy. Skilled in workload prioritisation techniques and multidisciplinary teamwork, along with the ability to work independently, fostering collaboration to achieve organisational goals. Committed to delivering exceptional results as a team player with a focus on efficiency and compliance.
Overview
33
33
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Manager
Self-Employed - Hark to Bounty
Slaidburn, Lancashire
02.1999 - 10.2024
- Team and independent working.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Liaised with suppliers to ensure timely deliveries.
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
Restaurant Manager
Colin Smith - Bolt Head Hotel
Salcombe, Devon
01.1997 - 12.1998
- Trained new team members, enhanced service quality.
- Implemented new menus, improved dining experience.
- Increased table turnover rate with efficient floor management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Streamlined staff rotas to optimise efficiency.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Developed relationships with suppliers for better inventory management.
- Ensured compliance to health and safety regulations for safe dining environment.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
Golf Professional
Bigbury Golf Club
Bigbury, Devon
01.1994 - 10.1998
- Enhanced member satisfaction by organising regular golf events and tournaments.
- Conducted private lessons, enhancing members' skills and abilities.
- Streamlined administrative tasks, improving operational efficiency of the club office.
- Performed club fitting sessions, ensuring optimal player performance.
- Coordinated junior training programmes to stimulate interest in the sport.
- Enforced safety regulations on course play to maintain an accident-free environment.
- Provided expert advice on equipment selection for improved customer satisfaction.
- Handled customer complaints professionally to maintain a positive club atmosphere.
- Assisted with tournament setup, ensuring successful event execution.
Golf Professional
Thurlestone Golf Club
Thurlestone, Devon
02.1992 - 11.1994
- Performed club fitting sessions, ensuring optimal player performance.
- Oversaw tee time reservations, resulting in smooth daily operations.
- Streamlined administrative tasks, improving operational efficiency of the club office.
- Organised promotional activities, boosting membership enrolment rates at the club.
- Assisted in maintaining high standards of the golf course for improved player experience.
- Provided expert advice on equipment selection for improved customer satisfaction.
- Enforced safety regulations on course play to maintain an accident-free environment.
- Coordinated junior training programmes to stimulate interest in the sport.
- Handled customer complaints professionally to maintain a positive club atmosphere.
- Conducted private lessons, enhancing members' skills and abilities.
Education
O-Level - English
Dartington Hall School
Dartington, Devon 09.1981 - 07.1983
O-Level - Biology
Dartington Hall
Dartington, Devon 09.1982 - 07.1984
O-Level - Chemistry
Dartington Hall
Dartington, Devon 09.1982 - 07.1984
O-Level - Geography
Dartington Hall
Dartington, Devon 09.1982 - 07.1984
O-Level - Maths
Dartington Hall
Dartington, Devon 09.1982 - 07.1984
A-Levels - Geography
Dartington Hall
Dartington, Devon 09.1984 - 07.1986
A-Levels - Biology
Dartington Hall
Dartington, Devon 09.1984 - 07.1986
A-Levels - Art
Dartington Hall
Dartington, Devon 09.1984 - 07.1986
Skills
- Strong adaptability
- Workload prioritisation techniques
- Patience and courtesy
- Multitasking proficiency
- Performance under pressure
- Team player
- Customer Service
- Multidisciplinary teamwork
- Health and safety protocols
Affiliations
- Golf
- Walking
Certification
Full driving licence
Timeline
Manager
Self-Employed - Hark to Bounty
02.1999 - 10.2024
Restaurant Manager
Colin Smith - Bolt Head Hotel
01.1997 - 12.1998
Golf Professional
Bigbury Golf Club
01.1994 - 10.1998
Golf Professional
Thurlestone Golf Club
02.1992 - 11.1994
A-Levels - Geography
Dartington Hall
09.1984 - 07.1986
A-Levels - Biology
Dartington Hall
09.1984 - 07.1986
A-Levels - Art
Dartington Hall
09.1984 - 07.1986
O-Level - Biology
Dartington Hall
09.1982 - 07.1984
O-Level - Chemistry
Dartington Hall
09.1982 - 07.1984
O-Level - Geography
Dartington Hall
09.1982 - 07.1984
O-Level - Maths
Dartington Hall
09.1982 - 07.1984
O-Level - English
Dartington Hall School
09.1981 - 07.1983