Nicholas Hayes
BEAWORTHY,DEVON
Summary
Facilities professional combining hands-on trade knowledge with leadership across maintenance, grounds, leisure, and refurbishment projects. Brings strength in RAMS, compliance documentation, asset care, and team development to keep properties safe, efficient, and well maintained.
Overview
1
1
Certification
2025
2025
years of professional experience
Work History
Maintenance Manager
Hilton Grand Vacations Group
08.2022 - 04.2024
- Managed a multi-skilled maintenance team of eight tradespeople across a large hotel, apartment blocks, and residential housing portfolio. Oversaw the maintenance and renovation of 103 one- and two-bedroom properties.
- Responsibilities
- Planned and managed daily maintenance operations
- Produced and maintained compliance documentation (fire safety, environmental, and building regulations)
- Created RAMS, method statements, and action plans for large-scale projects
- Managed annual budgets and procurement of materials and services
- Oversaw leisure facilities including pool, spa pool, steam room, sauna, and leisure staff
- Led staff development, training, and workload planning
- Focused on enhancing guest experience while improving property standards and operational efficiency.
Furniture Designer / Maker & Interior Specialist
Self-Employed
09.2013 - 08.2022
- Founded and developed a successful furniture, interior design, and manufacturing business delivering bespoke solutions for commercial, medical, and private clients. Supported landlords and organisations in maintaining and improving property portfolios.
- Responsibilities
- Property inspections and condition reporting
- Design development and project planning
- Bespoke furniture and interior manufacture
- Coordination of subcontractors and specialist trades
- Hands-on joinery, general building, decorating, and minor electrical works
- Full project delivery from concept to completion
- Notable Clients
- Serco
- BT
- Pelican Healthcare
- Jacobs Recording
- TEST, Theatre Endoscope Service Technicians
- Southwood Farm Trust
Facilities Manager & Health & Safety Lead
The High Bullen Hotel
- My role includes
- Lead, manage, and develop the on-site maintenance and grounds teams to ensure high performance and accountability.
- Set daily and weekly maintenance priorities in line with operational and business demands.
- Own, deliver, and continuously improve the Planned Preventative Maintenance (PPM) programme.
- Reduce reactive maintenance through effective planning, asset lifecycle management, and proactive fault prevention.
- Ensure maintenance issues are resolved promptly with minimal disruption to guests and operations.
- Manage contractor selection, performance, compliance, and cost control.
- Maintain accurate maintenance logs, asset registers, compliance documentation, and service records.
- Health, Safety & Compliance Leadership
- Act as the resort's competent lead for Health & Safety.
- Ensure full compliance with UK legislation and hospitality industry best practice.
- Maintain statutory compliance across all areas, including:
- Fire safety and evacuation planning
- Legionella and water hygiene for Pools, spas, and hot tubs
- Gas, electrical, and pressure systems
- LOLER, PUWER, and asbestos management
- Lead internal audits and coordinate external inspections and regulatory audits.
- Investigate accidents, incidents, and near misses, implementing corrective and preventative actions.
- Deliver Health & Safety training, inductions, and ongoing awareness programmes, fostering a strong safety-first culture across the resort.
- Facilities Strategy & Capital Planning
- Oversee the condition, maintenance, and continuous improvement of all buildings, plant, infrastructure, and grounds.
- Contribute to annual facilities budgets and long-term 3-5 year capital planning.
- Support refurbishment and improvement projects from specification and procurement through to completion and handover.
- Monitor utilities consumption, energy usage, and cost efficiency, identifying opportunities for improvement.
- Ensure facilities standards consistently align with brand positioning and guest expectations.
- Operational & Guest Experience Support
- Work closely with operational department heads to support seamless service delivery.
- Respond professionally and decisively to guest-impacting facilities or safety concerns.
- Ensure facilities operations actively enable premium guest experiences without disruption.
- Role Overview
- Responsible for the day-to-day management of a 120-acre resort estate, including hotel accommodation, leisure facilities, dining venues, offices, and extensive grounds. Accountable for the health, safety, and wellbeing of approximately 90 employees, working collaboratively with department heads to maintain full regulatory compliance and operational excellence.
- Key Achievements
- IOSH Managing Safely certified
- Introduced a comprehensive safety training programme
- Improved safety awareness and reduced workplace incidents
Founder
Timram Design
Zagreb
Designer/Maker
TIMBRÉ
Zagreb
Head Designer
Modulax
, Hampshire
Furniture Designer
Searle & Taylor Partnership
Head of Faculty – Technology & Art
St John's College, Southsea
Curriculum Leader – Design & Technology
Manhood Community College
Head of Resistant Materials
Glyn Technology School, Surrey
Design & Technology Instructor
Woolmer Hill School, Surrey
Education
BA (Hons) 2:1 - Three Dimensional Design
Northumbria University
BTEC Diploma - Art & Design
Reigate Art College
A Levels - Design & Technology, Mathematics, Physics
GCSEs - English, Mathematics, Art, Physics, CDT, History
Certification
Member – Guild of Master Craftsmen, IOSH Managing Safely, Qualified Teacher Status (QTS), TQUK Level 3 First Aid at Work (RQF), RLSS Emergency Pool Response, JTL Level 3 Pool Operator Certificate, AutoCAD Pro-Desk Training, SolidWorks Proficient, TQUK Business Administration
INTERESTS
Mountain biking | Canoeing | Swimming | Fly fishing, DIY & restoration | Art & design | Walking | Socialising
Timeline
Maintenance Manager
Hilton Grand Vacations Group
08.2022 - 04.2024
Furniture Designer / Maker & Interior Specialist
Self-Employed
09.2013 - 08.2022
Facilities Manager & Health & Safety Lead
The High Bullen Hotel
Founder
Timram Design
Designer/Maker
TIMBRÉ
Head Designer
Modulax
Furniture Designer
Searle & Taylor Partnership
Head of Faculty – Technology & Art
St John's College, Southsea
Curriculum Leader – Design & Technology
Manhood Community College
Head of Resistant Materials
Glyn Technology School, Surrey
Design & Technology Instructor
Woolmer Hill School, Surrey
BA (Hons) 2:1 - Three Dimensional Design
Northumbria University
BTEC Diploma - Art & Design
Reigate Art College