Nicholas Guy
Wymondham,Norfolk
Summary
Accomplished Service Manager with advanced knowledge and experience in Health Inequalities/Inclusion Health. Demonstrates excellent writing and communication skills, high-quality content creation, and adaptive leadership styles. Proven track record in task management, multi-service delivery, and project scoping. Adept at facilitating quality service provision while focusing on organisational objectives and revenue growth identification. Committed to motivating and inspiring teams to achieve results-oriented outcomes. Proficient in Microsoft Office with a strong focus on delivering exceptional results through effective project management and personalised support.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Transformation & Delivery Manager
Norfolk & Waveney Integrated Care Board (ICB)
Norwich, Norfolk
2025.02 - Current
- To support the delivery of innovative and exciting new ways of working into the area.
- Continually develop and improve the delivery of care in collaboration with partner providers and other stakeholders to meet the local population health needs.
- In supporting the development of the networks, the services required to comply with the DES
- Working collaboratively to support the transition of PCNs to become part of Integrated Neighbourhood Teams (INT)
- Working collaboratively to find solutions that impact on System flow, Quality Improvement and Patient flow
- To support the collection of data and information to ensure robust budget monitoring, payments and provision of assurance to the network and/or commissioners relating to DES compliance and subsequent requirements of INT's.
Service Manager
North Norfolk Primary Care Ltd
Norwich, UK
2021.07 - 2025.01
- Responsible for operational day-to-day management of the clinical and administration teams and development of effective team working ensuring adherence for human resource policies and procedures
- Actively work toward developing and maintaining effective working relationship collaborations both within and outside ONP, PCN and locality
- Foster and maintain strong links with all Organisational and regulatory care needs across locality
- Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships
- Liaise with other stakeholders as needed for the collective benefit of patients
- To demonstrate sensitivity, leadership, influencing abilities, project and change management skills in all areas of personnel and service management
- To manage and lead the performance, appraisal, and personal development of line managed staff
- Ensure managed staff are motivated and developed to their full potential through appropriate support and supervision process, identified training needs are met and mandatory training completed
- Lead on ensuring that all contractual, performance and KPI requirements are met, continually monitoring performance (e.g
- Patient satisfaction, patient numbers, patient turnover)
- Proactively seek to improve and develop the service, including in collaboration with patients and Norwich practices (e.g
- Through Patient Participation Groups and Neighbourhood meetings)
- Assist the Transformation team informing contractual issues around increased service demand, cost recovery issues and service performance reviews
- Be responsible for maintaining and disseminating knowledge within the team
- Operational oversight of 12 Clinical & Admin Staff
- (Previously 27)
- Project Manager for 'My Story, My Words, My Voice' Pilot
Integrated Care Coordinator/Team Leader
Norfolk County Council
Norwich, UK
2019.07 - 2021.07
Community Care Manager
Hales Group Ltd
Norwich, UK
2016.11 - 2021.07
Service Delivery Manager
The Care Partnership
Norwich, UK
2014.11 - 2016.08
Service Delivery Manager
Allied Healthcare
2013.02 - 2014.11
Coordinator/Interim Branch Manager
Nestor Healthcare
2011.02 - 2013.02
Recruitment Consultant
Social Care Professionals
2006.12 - 2011.01
Education
Foundation degree - PRINCE 2
2015.01 - 2016.01
NVQ - Health and Social Care - Level 5
GCSEs - English, Science, History, Geography, Mathematics, French Language, Drama
Leiston High School
Leiston, Suffolk 1995.09 - 1997.07
Skills
- Excellent writing and communication skills
- High-quality content creation
- Task management
- Multi-Service Delivery
- Facilitation skills
- Adaptive leadership styles
- Quality service provision
- Results Oriented
- Organisational objectives focus
- Revenue growth identification
- Motivation and inspiration
- Microsoft Office
- Project Manager for My Story, My Words, My Voice Pilot
- Advanced knowledge & experience of Health Inequalities/Inclusion Health
- Project scoping
Accomplishments
Winner of Public Health & Prevention Category - General Practice Awards 2023
Clinical Improvement: Public Health and Prevention: Vulnerable Adults Service at The Inclusion Health Hub in Norwich
Personal Information
- Total Experience: 15
- Industry: Primary & Secondary Healthcare
Timeline
Transformation & Delivery Manager
Norfolk & Waveney Integrated Care Board (ICB)
2025.02 - Current
Service Manager
North Norfolk Primary Care Ltd
2021.07 - 2025.01
Integrated Care Coordinator/Team Leader
Norfolk County Council
2019.07 - 2021.07
Community Care Manager
Hales Group Ltd
2016.11 - 2021.07
Foundation degree - PRINCE 2
2015.01 - 2016.01
Service Delivery Manager
The Care Partnership
2014.11 - 2016.08
Service Delivery Manager
Allied Healthcare
2013.02 - 2014.11
Coordinator/Interim Branch Manager
Nestor Healthcare
2011.02 - 2013.02
Recruitment Consultant
Social Care Professionals
2006.12 - 2011.01
GCSEs - English, Science, History, Geography, Mathematics, French Language, Drama
Leiston High School
1995.09 - 1997.07