Nicholas Guy
Wymondham,Norfolk
Summary
Accomplished Service Manager with advanced knowledge and experience in Health Inequalities/Inclusion Health. Demonstrates excellent writing and communication skills, high-quality content creation, and adaptive leadership styles. Proven track record in task management, multi-service delivery, and project scoping. Adept at facilitating quality service provision while focusing on organisational objectives and revenue growth identification. Committed to motivating and inspiring teams to achieve results-oriented outcomes. Proficient in Microsoft Office with a strong focus on delivering exceptional results through effective project management and personalised support.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Transformation & Delivery Manager
Norfolk & Waveney Integrated Care Board (ICB)
Norwich, Norfolk
02.2025 - Current
- To support the delivery of innovative and exciting new ways of working into the area.
- Continually develop and improve the delivery of care in collaboration with partner providers and other stakeholders to meet the local population health needs.
- In supporting the development of the networks, the services required to comply with the DES
- Working collaboratively to support the transition of PCNs to become part of Integrated Neighbourhood Teams (INT)
- Working collaboratively to find solutions that impact on System flow, Quality Improvement and Patient flow
- To support the collection of data and information to ensure robust budget monitoring, payments and provision of assurance to the network and/or commissioners relating to DES compliance and subsequent requirements of INT's.
Service Manager
North Norfolk Primary Care Ltd
Norwich, UK
07.2021 - 01.2025
- Responsible for operational day-to-day management of the clinical and administration teams and development of effective team working ensuring adherence for human resource policies and procedures
- Actively work toward developing and maintaining effective working relationship collaborations both within and outside ONP, PCN and locality
- Foster and maintain strong links with all Organisational and regulatory care needs across locality
- Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships
- Liaise with other stakeholders as needed for the collective benefit of patients
- To demonstrate sensitivity, leadership, influencing abilities, project and change management skills in all areas of personnel and service management
- To manage and lead the performance, appraisal, and personal development of line managed staff
- Ensure managed staff are motivated and developed to their full potential through appropriate support and supervision process, identified training needs are met and mandatory training completed
- Lead on ensuring that all contractual, performance and KPI requirements are met, continually monitoring performance (e.g
- Patient satisfaction, patient numbers, patient turnover)
- Proactively seek to improve and develop the service, including in collaboration with patients and Norwich practices (e.g
- Through Patient Participation Groups and Neighbourhood meetings)
- Assist the Transformation team informing contractual issues around increased service demand, cost recovery issues and service performance reviews
- Be responsible for maintaining and disseminating knowledge within the team
- Operational oversight of 12 Clinical & Admin Staff
- (Previously 27)
- Project Manager for 'My Story, My Words, My Voice' Pilot
Integrated Care Coordinator/Team Leader
Norfolk County Council
Norwich, UK
07.2019 - 07.2021
Community Care Manager
Hales Group Ltd
Norwich, UK
11.2016 - 07.2021
Service Delivery Manager
The Care Partnership
Norwich, UK
11.2014 - 08.2016
Service Delivery Manager
Allied Healthcare
02.2013 - 11.2014
Coordinator/Interim Branch Manager
Nestor Healthcare
02.2011 - 02.2013
Recruitment Consultant
Social Care Professionals
12.2006 - 01.2011
Education
Foundation degree - PRINCE 2
01.2015 - 01.2016
NVQ - Health and Social Care - Level 5
GCSEs - English, Science, History, Geography, Mathematics, French Language, Drama
Leiston High School
Leiston, Suffolk 09.1995 - 07.1997
Skills
- Excellent writing and communication skills
- High-quality content creation
- Task management
- Multi-Service Delivery
- Facilitation skills
- Adaptive leadership styles
- Quality service provision
- Results Oriented
- Organisational objectives focus
- Revenue growth identification
- Motivation and inspiration
- Microsoft Office
- Project Manager for My Story, My Words, My Voice Pilot
- Advanced knowledge & experience of Health Inequalities/Inclusion Health
- Project scoping
Accomplishments
Winner of Public Health & Prevention Category - General Practice Awards 2023
Clinical Improvement: Public Health and Prevention: Vulnerable Adults Service at The Inclusion Health Hub in Norwich
Personal Information
- Total Experience: 15
- Industry: Primary & Secondary Healthcare
Timeline
Transformation & Delivery Manager
Norfolk & Waveney Integrated Care Board (ICB)
02.2025 - Current
Service Manager
North Norfolk Primary Care Ltd
07.2021 - 01.2025
Integrated Care Coordinator/Team Leader
Norfolk County Council
07.2019 - 07.2021
Community Care Manager
Hales Group Ltd
11.2016 - 07.2021
Foundation degree - PRINCE 2
01.2015 - 01.2016
Service Delivery Manager
The Care Partnership
11.2014 - 08.2016
Service Delivery Manager
Allied Healthcare
02.2013 - 11.2014
Coordinator/Interim Branch Manager
Nestor Healthcare
02.2011 - 02.2013
Recruitment Consultant
Social Care Professionals
12.2006 - 01.2011
GCSEs - English, Science, History, Geography, Mathematics, French Language, Drama
Leiston High School
09.1995 - 07.1997
NVQ - Health and Social Care - Level 5
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