Nicholas Gillen
Glasgow
Summary
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Dedicated student seeking internship opportunities. Ready to apply classroom knowledge into practical experience and support team. Quick learner prepared to develop industry knowledge and delve into challenging projects.
Enthusiastic Intern with knack for creative problem-solving and collaborative teamwork. Led multiple projects, enhancing team productivity and contributing innovative ideas. Recognised for improving process efficiency and delivering high-quality results on time.
Overview
2
2
years of professional experience
Work History
Retail assistant
TK Maxx
Glasgow, East Dumbartonshire
08.2024 - 02.2025
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Managed inventory for streamlined store operations.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Supported team members for improved operational efficiency.
- Handled transactions, maintaining accurate till records.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Football referee
Scottish FA
Glasgow
01.2023 - 03.2024
- Worked closely with assistant referees for better coverage of the ground and improved decision making process during games.
- Enhanced match flow by making accurate and timely decisions.
- Demonstrated the ability to remain calm under pressure especially in highly charged matches.
- Utilised excellent observational skills to catch foul plays or offside situations during matches.
- Displayed high level of integrity in all refereeing roles undertaken, upholding the honesty of the game.
Education
Bachelor of Accounts and Finance - Business
University of Strathclyde
Glasgow 09.2023 -
GCSEs - Higher Mathematics-A, Higher Physics- A, Higher PE-A, Higher Biology-A, Higher English-A
Boclair Academy
Glasgow, Glasgow City 08.2017 - 05.2023
Skills
- Communication
- Listening
- Reziliance
- Assertive leadership
- Professional integrity
- Patience and consistency
- Tolerance for criticism
- Retail security procedures
- Pricing and markdowns
- Handling difficult customers
- Cash handling
- Order processing
- Sales reporting
- Persuasive selling
Affiliations
- Football
- Reading
- Padel
- Skiing
Accomplishments
- Back to back Youth Scottish Cup winner (Football)
- Team captain at TKMAXX
Timeline
Retail assistant
TK Maxx
08.2024 - 02.2025
Bachelor of Accounts and Finance - Business
University of Strathclyde
09.2023 -
Football referee
Scottish FA
01.2023 - 03.2024
GCSEs - Higher Mathematics-A, Higher Physics- A, Higher PE-A, Higher Biology-A, Higher English-A
Boclair Academy
08.2017 - 05.2023
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