Nicholas Dulson
Chirk,Wrexham
Summary
Accomplished professional with extensive expertise in business administration and employee management, demonstrating exceptional decision-making competency and crisis management skills. Adept at contract negotiation techniques and project budgeting, ensuring optimal business development and logistics management. Proven track record in brand development and new media communication, leveraging in-depth industry knowledge to enhance customer service and drive organisational success. Career aspirations include furthering business acumen to lead innovative projects that align with strategic goals.
Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 25 years of experience. Highly effective and comfortable working with people at all organizational levels. Resourceful and adaptable Director with 25 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Seeking to leverage background in operational leadership to fulfil role with exceptional organisation.
Overview
29
29
years of professional experience
Work history
Director
Dulson Ltd
Oswestry, Shropshire
09.2019 - 12.2025
Assisted in planning and designing luxury holiday park on Welsh border.
Supported all aspects of building and launching new park.
- Coordinated sales and marketing efforts with online travel agencies and managed budgeting tasks.
- Coordinated large scale projects with successful outcomes.
General Manager
Shropshire Leisure Group Ltd
Oswestry, Shropshire
09.2008 - 09.2019
- Responsible in managing daily operations of 2 hotels and a luxury spa with over 150 staff members.
- In charge of opening of an £8m state-of-the-art spa and leisure complex from concept through to opening and day to day operations and coordinating with suppliers.
- Facilitated regular meetings with online travel agents to maintain strong relationships.
- Ensured confidentiality for high-profile guests during their stay.
- Aided in negotiating contracts with suppliers to lower costs.
- Identified potential business opportunities for market growth.
- Contributed to the development of strategic business plans for corporate objectives.
- Participated in company restructuring efforts to optimise operations.
- Helped build effective teams to meet organisational goals.
- Ensured customer satisfaction through feedback and improvement initiatives.
PGA Professional
PGA
, Midland
02.1997 - 05.2018
Achieved professional status in 1997.
Maintained PGA qualifications until resignation in 2015
Although PGA Qualified my only goal was to play tournament golf, but in 2008 I could not make it financially viable and made the hard decision to gain full time employment although I did not get my amateur status back until 2018
As a playing professional I have a good knowledge with organising and budgeting travel and what it involves.
Caddied in European Tour events and on the Seniors Tour for a past DP Tour winner, gaining valuable behind-the-scenes experience.
Education
Class A -
PGA
The Belfy /2008 -
Skills
- In-Depth industry knowledge
- Contract negotiation techniques
- Business development savvy
- Decision-Making competency
- Crisis management expertise
- Customer Service
- Business administration
- Employee management
- Project budgeting
- Logistics management
- Business acumen
- New media communication
- Brand development
Affiliations
- Play for North Wales at Golf
Timeline
Director
Dulson Ltd
09.2019 - 12.2025
General Manager
Shropshire Leisure Group Ltd
09.2008 - 09.2019
PGA Professional
PGA
02.1997 - 05.2018
Class A -
PGA
/2008 -