NICHOLAS CHARLES ALEXANDER ARAFA

"A bespoke hospitality venture conceptualised and launched as a passion project prior to sale/exit for focus on travel & wellness"

• Operations: Executed the 360-degree launch of a bespoke coffee shop, managing interior design, licensing, and supply chain procurement.
• Service Standards: Established daily procedures including staff training, menu development, and high-quality coffee service protocols.
• HR & Management: Recruited and led a dedicated team, fostering a supportive environment focused on exceptional customer service and community engagement.

"Pivoted into business operations following the COVID-19 pandemic's impact on the international events sector"

• Front-of-House Leadership: Led a high output team of four with temp staff hired based on requirement. Oversaw daily check-in/out procedures for a diverse range of international clientele.
• Business Growth: Scaled a family-owned operation into a £1M+ business, achieving 150% profit growth through operational restructuring.
• Logistics & Compliance: Ensured 100% adherence to complex regulations while maintaining high-touch, concierge-style service standards and managing mercurial schedules.

"Recruited to develop ground breaking concepts, spearheading complex production logistics and VIP relations for world class cultural events"

• Large-Scale Events: Directed monthly operations for 2,000+ guests, including high-profile collaborations like Boiler Room x The Grid DXB.
• Stakeholder Management: Acted as the primary point of contact for international talent and vendors, managing complex backstage requirements and site logistics.
• Problem Solving: Provided hands-on troubleshooting for infrastructure and equipment to ensure seamless event execution under tight deadlines.

“Promoted from the service floor to management role providing high level support for senior staff and ownership at the establishment in Bath”

• Site Management: Led the bar operations for a high volume, premium venue ensuring consistent service excellence and smooth operations.
• Team Leadership: Supervised and motivated a team of bartenders and floor staff, focusing on speed of service, product knowledge, and "active" hospitality.
• Stock & GP: Managed bar procurement, inventory control, and wastage tracking to consistently hit gross profit targets. Cellar management and maintenance of bar equipment.

"Mastering the art of unseen logistics: executing ambitious creative visions through rigorous planning, budget management and relationship building"

• High-End Production: Produced ad campaigns for global brands including Dior Homme Sport; managed complex logistics such as providing a full-scale professional boxing ring in the remote desert.
• Logistics: Acted as the primary logistical anchor for international music tours, overseeing bespoke travel requirements and contractual compliance while ensuring seamless artist-venue transitions.
• Relationship Building: Built high touch relationships with artists and venues to ensure smooth transitions and successful project delivery.