Nicholas Caldwell
Maidenhead,Berkshire
Summary
Motivated professional with a commitment to exceptional customer service and team development. Engages staff through effective training and performance monitoring, driving improvements in service delivery. Cultivates strong client relationships to enhance customer loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front of House Manager
H'artisan Speciality Coffee Shop
Wargrave, Berkshire
07.2025 - Current
- Educated staff members on procedural and menu changes.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Drove revenue by coaching team members on customer service and up-selling techniques.
General Manager
Cinnamon Cafe
Windsor, Berkshire
05.2004 - 07.2025
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Directed day-to-day work of 20+ employees and motivated teams to exceed objectives.
- Liaised with suppliers regularly to ensure timely deliveries of supplies..
- Promoted the cafe on social media platforms for greater visibility.
- Trained new staff members to maintain quality of service delivery.
- Organised special events at the cafe, attracting more customers.
- Created rosters based on shifts and business needs for smooth operations.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Handled customer complaints effectively, preserving the brand image.
- Built loyal customer base by creating welcoming environment with top quality service.
Manager
Windsor Pie Company
Windsor , Berkshire
01.2023 - 01.2025
- Ensured adherence to food hygiene regulations, safeguarding public health
- Developing a new Brand
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Shop Manager
New Covent Garden Soup Company
Windsor, Maidenhead
06.1998 - 02.2004
Education
GNVQ - Business
Burnham Upper
Slough05-1999
Skills
- Staff supervision
- Result-Driven approach
- Inventory control
- Customer Service
- Organised and efficient
- Staff training and development
- Client relations
Certification
Food Hygiene Level 3
APL
Education
Merit
Affiliations
- Cycling
- Football
- Socialising
Timeline
Front of House Manager
H'artisan Speciality Coffee Shop
07.2025 - Current
Manager
Windsor Pie Company
01.2023 - 01.2025
General Manager
Cinnamon Cafe
05.2004 - 07.2025
Shop Manager
New Covent Garden Soup Company
06.1998 - 02.2004
GNVQ - Business
Burnham Upper