Nicholas Caldwell
Maidenhead,Berkshire
Summary
Dedicated Cafe Manager achieving an average weekly revenue of £20k. Known for fostering loyal customer base through personalised service and community engagement
Overview
27
27
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager
Cinnamon Cafe
Windsor, Berkshire
05.2004 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Directed day-to-day work of 20+ employees and motivated teams to exceed objectives.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Ensured adherence to food hygiene regulations, safeguarding public health.
- Promoted the cafe on social media platforms for greater visibility.
- Trained new staff members to maintain quality of service delivery.
- Organised special events at the cafe, attracting more customers.
- Created rosters based on shifts and business needs for smooth operations.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Managed inventory to avoid stock shortages or excesses.
- Handled customer complaints effectively, preserving the brand image.
- Built loyal customer base by creating welcoming environment with top quality service.
Shop Manager
New Covent Garden Soup Company
Windsor, Maidenhead
06.1998 - 02.2004
- Assisted customers in making informed buying decisions through expert advice on products,.
- Managed store inventory to ensure adequate stock levels at all times.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Education
GNVQ - Business
Burnham Upper
Slough 09.1997 - 05.1999
Skills
- Staff supervision
- Result-Driven approach
- Inventory control
- Customer Service
- Organised and efficient
- Staff training and development
- Client relations
Certification
Food Hygiene Level 3
APL
Affiliations
- Cycling
- Football
- Socialising
Timeline
General Manager
Cinnamon Cafe
05.2004 - Current
Shop Manager
New Covent Garden Soup Company
06.1998 - 02.2004
GNVQ - Business
Burnham Upper
09.1997 - 05.1999
Food Hygiene Level 3
APL
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