Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nicholas BOYD

WOKINGHAM,Berkshire

Summary

Proactive,self motivated and confident person who possess excellent communication, organisation and customer service skills. Works well in a team as well on my own,always happy to help and go the extra mile.Iam looking for a role which is challenging,varied and where there is an opportunity for career development and encourages creative thinking.

Open to learning and trying new opportunities,someone who tackles problems in a methodical manner

Overview

19
19
years of professional experience

Work history

Same day courier driver

Rapid dispatch
Reading , Berkshire
03.2024 - 10.2025


  • Provided exceptional customer service by handling queries and complaints effectively and professionally.
  • Ensured customer satisfaction with timely delivery of goods.
  • Maintained excellent driving record for safe transportation of items.
  • Protected sensitive documents during transportation; upheld confidentiality at all times.
  • Completed necessary paperwork relating to deliveries and consignments accurately for record-keeping purposes.
  • Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
  • Collaborated closely with dispatch team; ensured accurate communication about delays or problems.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Responded to and resolved delivery-related complaints and concerns.
  • Submitted required documentation upon journey completion.
  • Regularly updated control centre on location and availability .

Multi drop delivery driver

Dyy at DHL express
Slough, Berkshire
01.2018 - 02.2024
  • Handled fragile items carefully, preventing breakages during transit.
  • Utilised manual handling techniques properly to prevent injury while lifting heavy items.
  • Participated in regular safety training sessions for improved on-the-job safety practices.
  • Ensured timely delivery by effectively planning routes and managing time.
  • Completed delivery manifests at the end of each shift for accurate record keeping.
  • Communicated effectively with customers, resolving any disputes or complaints professionally.
  • Assisted in warehouse duties when required, demonstrating team player qualities.
  • Learnt new routes quickly which increased productivity over time.
  • Delivered packages to various locations, ensuring accuracy and promptness.
  • Checked delivery details meticulously to avoid misdeliveries or rejections.
  • Coordinated with dispatchers efficiently resulting in seamless operations.
  • Worked under tight schedules whilst maintaining high performance
  • Collected orders from delivery warehouse, strategically loading goods into delivery vehicle according to delivery routes.
  • Interacted politely and professionally with customers, building and maintaining positive relationships to uphold Dhl's excellent industry reputation.
  • Scanned and processed deliveries ensuring accuracy prior to drop-off to avoid misdelivery.
  • Unloaded goods by hand, manually lifting up to 35 kgs inline with company OH&S standards to mitigate personal injury risks.
  • Processed and redistributed misdelivered or returned mail, verifying correct addresses prior to redelivery to avoid further errors.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Completed deliveries with smile and patient, personalised service.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Conducted deliveries between businesses, shops and households.
  • Planned most efficient route to meet daily delivery goals.
  • Built and maintained strong working relationships with regular customers.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Addressed customer questions and escalated customer complaints following established procedures.
  • Supported customers with special requirements to enhance service.

Market stall trader

Nicholas Boyd
South East, South East
02.2010 - 10.2017
  • Packaged purchases neatly, enhancing customer satisfaction
  • Built rapport with regular customers fostering loyalty and repeat business.
  • Adapted selling approach to meet diverse customer needs.
  • Enhanced customer service by answering queries promptly and professionally.
  • Set up and broke down stall each day, ensuring safe storage of goods overnight.
  • Priced merchandise appropriately balancing profitability and competitiveness.
  • Adjusted stock levels in response to seasonal demands or event-specific requirements.
  • Handled all aspects of inventory management including ordering, receiving and organising stock.
  • Managed cash transactions with accuracy, ensuring financial integrity.
  • Collected payments efficiently, promoting smooth transactions.
  • Created engaging displays to attract more customers.
  • Collaborated with other traders for market events planning and execution.
  • Negotiated with suppliers for better procurement rates.
  • Upheld high standards of product quality for consumer trust.
  • Maintained stock levels for continuous product availability
  • Used Zettle POS to process in daily customer payments with zero error.
  • Trained Market Stall Assistants in sales techniques, boosting revenue growth
  • Negotiated preferred rates with wholesalers, generating annual cost savings.
  • Maintained regulatory compliance, verifying trading and health and safety standards were constantly met.
  • Maintained sales efficiencies, monitoring and reordering stock levels to ensure ongoing availability.
  • Processed credit card and cash payments to compete customer purchases.
  • Kept sales areas spotlessly clean and tidy for maximum customer appeal.
  • Kept stall operation running smoothly, performing daily opening and end-of-day procedures, dismantling stall and packing unsold goods.
  • Made conversation with passing patrons to promote products and build rapport.
  • Demonstrated or explained details and features of sale items.
  • Handled customer expectations, anticipating and addressing needs.

Shop manager

Sportserve
Newbury , Berkshire
04.2007 - 01.2010
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
  • Delivered excellent customer experiences with personalised service approach.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Boosted overall sales performance through the implementation of effective merchandising strategies.
  • Fostered strong relationships with key customers to boost loyalty and repeat business.
  • Coordinated promotional events, creating greater brand awareness within the local community.
  • Led team meetings effectively, facilitating open communication amongst staff members,.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Enhanced customer service by training staff in effective communication and problem solving.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Education

GCSEs - Mathematics English History Geography

Forest School
Wokingham
09.1985

Skills

  • Logistics understanding
  • Familiarity with delivery software
  • Communication efficiency
  • Safety protocol adherence
  • Cargo checking
  • Customer relationship
  • Manual handling
  • Stock counting
  • Professionalism
  • Excellent customer service
  • Literacy and numeracy
  • Health and safety awareness
  • Punctuality
  • Package handling
  • Risk Assessment
  • Processing cash payments
  • Dependability
  • Record-keeping
  • Accurate parcel sorting
  • Parcel scanner operating
  • Handheld scanner operating
  • Customer Service
  • Order processing
  • Flexible attitude

Timeline

Same day courier driver

Rapid dispatch
03.2024 - 10.2025

Multi drop delivery driver

Dyy at DHL express
01.2018 - 02.2024

Market stall trader

Nicholas Boyd
02.2010 - 10.2017

Shop manager

Sportserve
04.2007 - 01.2010

GCSEs - Mathematics English History Geography

Forest School
Nicholas BOYD