Nicholas BOYD
WOKINGHAM,Berkshire
Summary
Proactive,self motivated and confident person who possess excellent communication, organisation and customer service skills. Works well in a team as well on my own,always happy to help and go the extra mile.Iam looking for a role which is challenging,varied and where there is an opportunity for career development and encourages creative thinking.
Open to learning and trying new opportunities,someone who tackles problems in a methodical manner
Overview
19
19
years of professional experience
Work history
Same day courier driver
Rapid dispatch
Reading , Berkshire
03.2024 - 10.2025
- Provided exceptional customer service by handling queries and complaints effectively and professionally.
- Ensured customer satisfaction with timely delivery of goods.
- Maintained excellent driving record for safe transportation of items.
- Protected sensitive documents during transportation; upheld confidentiality at all times.
- Completed necessary paperwork relating to deliveries and consignments accurately for record-keeping purposes.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Collaborated closely with dispatch team; ensured accurate communication about delays or problems.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Responded to and resolved delivery-related complaints and concerns.
- Submitted required documentation upon journey completion.
- Regularly updated control centre on location and availability .
Multi drop delivery driver
Dyy at DHL express
Slough, Berkshire
01.2018 - 02.2024
- Handled fragile items carefully, preventing breakages during transit.
- Utilised manual handling techniques properly to prevent injury while lifting heavy items.
- Participated in regular safety training sessions for improved on-the-job safety practices.
- Ensured timely delivery by effectively planning routes and managing time.
- Completed delivery manifests at the end of each shift for accurate record keeping.
- Communicated effectively with customers, resolving any disputes or complaints professionally.
- Assisted in warehouse duties when required, demonstrating team player qualities.
- Learnt new routes quickly which increased productivity over time.
- Delivered packages to various locations, ensuring accuracy and promptness.
- Checked delivery details meticulously to avoid misdeliveries or rejections.
- Coordinated with dispatchers efficiently resulting in seamless operations.
- Worked under tight schedules whilst maintaining high performance
- Collected orders from delivery warehouse, strategically loading goods into delivery vehicle according to delivery routes.
- Interacted politely and professionally with customers, building and maintaining positive relationships to uphold Dhl's excellent industry reputation.
- Scanned and processed deliveries ensuring accuracy prior to drop-off to avoid misdelivery.
- Unloaded goods by hand, manually lifting up to 35 kgs inline with company OH&S standards to mitigate personal injury risks.
- Processed and redistributed misdelivered or returned mail, verifying correct addresses prior to redelivery to avoid further errors.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Completed deliveries with smile and patient, personalised service.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Conducted deliveries between businesses, shops and households.
- Planned most efficient route to meet daily delivery goals.
- Built and maintained strong working relationships with regular customers.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Addressed customer questions and escalated customer complaints following established procedures.
- Supported customers with special requirements to enhance service.
Market stall trader
Nicholas Boyd
South East, South East
02.2010 - 10.2017
- Packaged purchases neatly, enhancing customer satisfaction
- Built rapport with regular customers fostering loyalty and repeat business.
- Adapted selling approach to meet diverse customer needs.
- Enhanced customer service by answering queries promptly and professionally.
- Set up and broke down stall each day, ensuring safe storage of goods overnight.
- Priced merchandise appropriately balancing profitability and competitiveness.
- Adjusted stock levels in response to seasonal demands or event-specific requirements.
- Handled all aspects of inventory management including ordering, receiving and organising stock.
- Managed cash transactions with accuracy, ensuring financial integrity.
- Collected payments efficiently, promoting smooth transactions.
- Created engaging displays to attract more customers.
- Collaborated with other traders for market events planning and execution.
- Negotiated with suppliers for better procurement rates.
- Upheld high standards of product quality for consumer trust.
- Maintained stock levels for continuous product availability
- Used Zettle POS to process in daily customer payments with zero error.
- Trained Market Stall Assistants in sales techniques, boosting revenue growth
- Negotiated preferred rates with wholesalers, generating annual cost savings.
- Maintained regulatory compliance, verifying trading and health and safety standards were constantly met.
- Maintained sales efficiencies, monitoring and reordering stock levels to ensure ongoing availability.
- Processed credit card and cash payments to compete customer purchases.
- Kept sales areas spotlessly clean and tidy for maximum customer appeal.
- Kept stall operation running smoothly, performing daily opening and end-of-day procedures, dismantling stall and packing unsold goods.
- Made conversation with passing patrons to promote products and build rapport.
- Demonstrated or explained details and features of sale items.
- Handled customer expectations, anticipating and addressing needs.
Shop manager
Sportserve
Newbury , Berkshire
04.2007 - 01.2010
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Delivered excellent customer experiences with personalised service approach.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Managed store inventory to ensure adequate stock levels at all times.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Enhanced customer service by training staff in effective communication and problem solving.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Education
GCSEs - Mathematics English History Geography
Forest School
Wokingham 09.1985
Skills
- Logistics understanding
- Familiarity with delivery software
- Communication efficiency
- Safety protocol adherence
- Cargo checking
- Customer relationship
- Manual handling
- Stock counting
- Professionalism
- Excellent customer service
- Literacy and numeracy
- Health and safety awareness
- Punctuality
- Package handling
- Risk Assessment
- Processing cash payments
- Dependability
- Record-keeping
- Accurate parcel sorting
- Parcel scanner operating
- Handheld scanner operating
- Customer Service
- Order processing
- Flexible attitude
Timeline
Same day courier driver
Rapid dispatch
03.2024 - 10.2025
Multi drop delivery driver
Dyy at DHL express
01.2018 - 02.2024
Market stall trader
Nicholas Boyd
02.2010 - 10.2017
Shop manager
Sportserve
04.2007 - 01.2010
GCSEs - Mathematics English History Geography
Forest School