Nicholas Bioletti
Wallasey,Wirral
Summary
Adept Through Life Support Engineer at Qioptiq, excelling in data collection and analysis, root cause analysis and end-user training, showcasing a proven track record of enhancing technical proficiency and productivity through a data driven approach. Leveraging skills in hardware maintenance and issue resolution, I have significantly contributed to streamlining workflows and improving service quality, embodying a results-driven approach. A detail-oriented technical support engineer with solid skills in resolving issues and preventing customer distress, I have proven myself to be resourceful, flexible and a committed team player.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Through Life Support Engineer
Qioptiq
St Asaph, Denbighshire
10.2022 - Current
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
- Data collection, both quantitative and qualitative, through trials and testing.
- Data analysis with a view to problem solving and identifying trends.
- Presented findings with recommendations for quality improvements in product design/function and overall service delivery.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Delivered reliable, high quality technical support to both internal operatives and external users daily.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Provided expert guidance to end-users in technical matters.
- Held training sessions for end-users to enhance overall technical proficiency.
- Answered user questions about hardware and software operation to help resolve problems.
- Assisted wider customer service teams to produce external user guides and internal support tools.
- Documented troubleshooting procedures for future reference.
- Produce and publish technical documents for both internal technicians and support documents for external customers.
Service Support Operative
Qioptiq
St Asaph, Denbighshire
07.2017 - 10.2022
- Kept clean working areas for safe, productive warehouse environments.
- Picked and packed with speed and precision.
- Worked part of fast-paced production line, continually achieving targets.
- Assisted in training new operatives to help integrate into team.
- Moved or rearranged stock manually or with aid of special equipment.
- Followed production guidelines and specifications to produce quality products.
- Responded promptly to work orders and production schedules for timely task completion
- Collaborated with team to streamline workflows and enhance overall productivity.
- Performed quality control to confirm finished products met production standards
- Conducted routine equipment checks to proactively address maintenance issues.
- Coordinated with maintenance teams to promptly resolve equipment breakdowns.
- Evaluated quality of products on production line through visual inspections.
Support worker
Autism Together
Wirral, Merseyside
06.2015 - 11.2016
- Supported adults with neurodiversity through daily life within a residential setting.
- Implemented care plans set out by healthcare professionals leading to improved service user well-being.
- Participated in regular team meetings, enhancing quality of care provided.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Enhanced wellbeing of service users by providing emotional support and companionship.
- Assured safety measures were met to prevent falls or accidents.
- Supported daily living skills training which increased service user self-sufficiency.
- Maintained detailed records of service user behaviour changes for healthcare team reference.
Education
NVQ Level 4 - Engineering
Coleg Llandrillo
Rhyl 01.2023 - 09.2024
A-Levels - film studies
Birkenhead Sixth Form College
Wirral 09.2009 - 06.2011
A-Levels - design and technology
Birkenhead Sixth Form College
Wirral 09.2009 - 06.2011
GCSEs - Psychology
Birkenhead Sixth Form College
Wirral 09.2009 - 06.2010
GCSEs - Media studies
Birkenhead Sixth Form College
Wirral 09.2009 - 06.2011
Skills
- Data Entry
- Data collection and analysis
- Customer and end user support
- End-user training
- Issue resolution
- Change management
- Root Cause Analysis (RCA) methodology
- Technical documents comprehension
- Process auditing
- Hardware diagnosis
Certification
- Category C heavy goods driving licence
- Counterbalance FLT licence
- Rough terrain telescopic handle licence (British Army)
- Class 1 logistic supply specialist (British Army)
Affiliations
- Keen amateur bladesmith producing bespoke kitchen knives from reclaimed carbon steel.
Timeline
NVQ Level 4 - Engineering
Coleg Llandrillo
01.2023 - 09.2024
Through Life Support Engineer
Qioptiq
10.2022 - Current
Service Support Operative
Qioptiq
07.2017 - 10.2022
Support worker
Autism Together
06.2015 - 11.2016
A-Levels - film studies
Birkenhead Sixth Form College
09.2009 - 06.2011
A-Levels - design and technology
Birkenhead Sixth Form College
09.2009 - 06.2011
GCSEs - Psychology
Birkenhead Sixth Form College
09.2009 - 06.2010
GCSEs - Media studies
Birkenhead Sixth Form College
09.2009 - 06.2011