Nichola Struminskyj
Manchester,Greater Manchester
Summary
Accomplished professional with expertise in client relationship management, process Implementation, improvement, and account portfolio administration. Demonstrates strong customer service orientation and negotiation expertise, coupled with advanced skills in statistical analysis and customer insights and data analysis. Proven track record of driving portfolio revenue growth through effective interpersonal communication and a deep understanding of customer needs. Committed to leveraging these competencies to enhance organisational success and foster long-term client relationships.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager
Acorn Insurance and Financial Services Limited
Manchester
04.2024 - Current
- Established strong client relationships by providing exceptional customer service.
- Maintain ownership of potential sales pipeline, sourcing and developing new business opportunities to drive sales.
- Identified new business opportunities, expanding the company's client base.
- Keep clear, detailed customer records to maximise future sales opportunities.
- Increased new business through strategic networking and cold calling.
- Provided clear, accurate quotes and estimates to prospective clients.
- Developed new business relationships by attending networking events.
- Achieved monthly sales and performance KPIs for improved team success.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
Branch Manager
Acorn Insurance and Financial Services
Manchester
06.2021 - 04.2024
- Managed daily operations to ensure smooth running of the branch.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Identified skills gaps and arranged relevant training to upskill team.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Liaised with clients, resulting in strong relationships and repeat business.
- Provided excellent customer service, securing client loyalty.
- Developed plans and strategies to promote continuous improvement.
Assistant Branch Manager
Acorn Insurance and Financial Services
Manchester
02.2019 - 06.2021
- Played a key role in the development of branch's annual budget plan.
- Partnered with Branch Manager to devise effective operational strategies.
- Fostered strong relationships with customers, influencing loyalty and retention.
- Oversaw employee scheduling, improving overall productivity levels.
Team Leader
Acorn Insurance and Financial Services
Manchester
01.2016 - 02.2019
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Improved customer satisfaction through close collaboration with the team.
- Fostered a high-performing environment to drive productivity and quality.
Sales Agent
Acorn Insurance and Financial Services
Manchester
05.2013 - 01.2016
- Provided customers with price information and handled financial transactions.
- Maintained detailed records of sales activities for accurate forecasting.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Enhanced sales performance with thorough knowledge of product range.
Claims Handler
Direct Line Group
Manchester
07.2009 - 05.2013
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Responded to telephone enquiries from clients, vendors and members of public.
- Conducted thorough investigations into suspicious or fraudulent claims.
- Determined insurance cover level and relevance for accurate claim assessments.
Education
BTEC - Beauty Therapy
Abraham Moss College
Manchester 09.2006 - 05.2008
AS Level - English Literature, Sociology
Holy Cross College
Bury 09.2005 - 03.2006
GCSEs - Maths, English, Science, Geography, French, PE, RE, Drama,
St Monica's RC High School
Manchester 09.2000 - 06.2005
Skills
- Client Relationship Management
- Process Implementation & Improvement
- Account portfolio administration
- Customer service orientation
- Negotiation expertise
- Customer Service
- Statistical analysis
- Interpersonal communication
- Customer insights and data analysis
- Portfolio revenue growth
Timeline
Relationship Manager
Acorn Insurance and Financial Services Limited
04.2024 - Current
Branch Manager
Acorn Insurance and Financial Services
06.2021 - 04.2024
Assistant Branch Manager
Acorn Insurance and Financial Services
02.2019 - 06.2021
Team Leader
Acorn Insurance and Financial Services
01.2016 - 02.2019
Sales Agent
Acorn Insurance and Financial Services
05.2013 - 01.2016
Claims Handler
Direct Line Group
07.2009 - 05.2013
BTEC - Beauty Therapy
Abraham Moss College
09.2006 - 05.2008
AS Level - English Literature, Sociology
Holy Cross College
09.2005 - 03.2006
GCSEs - Maths, English, Science, Geography, French, PE, RE, Drama,
St Monica's RC High School
09.2000 - 06.2005
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
Kelly PullenKelly Pullen
Associate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of CanadaAssociate Insurance Advisor at Harpe Insurance and Financial Services – Cooperators Insurance Group of Canada
Jibin Jiji Mathew, QAFP, RISJibin Jiji Mathew, QAFP, RIS
Financial Services Representative at Chad Dreise Insurance & Financial Services Inc. (A Desjardins Insurance Agent)Financial Services Representative at Chad Dreise Insurance & Financial Services Inc. (A Desjardins Insurance Agent)
Sichen HuangSichen Huang
Student representative at University of ManchesterStudent representative at University of Manchester
ALAN GAYLEALAN GAYLE
Chairman at Flooring Industry Training AssociationChairman at Flooring Industry Training Association