Summary
Overview
Work history
Education
Skills
CURRENT VOLUNTEER ROLES
Certification
References
Timeline
Generic

Nichola Griffiths

Dolwyddelan,Conwy

Summary

Detail-oriented professional with a strong foundation in customer service and client confidentiality assurance. Proficient in MS Office and skilled in professional communication, ensuring effective interaction with clients and colleagues. Committed to leveraging these skills to enhance organisational efficiency and client satisfaction.

Offering strong organisational and communication skills, combined with keen attention to detail and proactive approach. Knowledgeable about managing schedules, handling correspondence, and coordinating meetings. Ready to use and develop problem-solving, multitasking, and customer service skills in Paralegal role.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Clubhouse Administrator

Nant Conwy Rugby Club
Llanrwst, Conwy
2025.02 - Current
  • Assisted in organising clubhouse operations and events.
  • Facilitated hosting of rugby games and large external events.
  • Managed staff rotas and maintained stock levels.
  • Supported health and safety compliance and cash handling duties.
  • Acted as primary contact for external organisations using clubhouse.
  • Provided 24-hour onsite assistance during events to meet customer needs.
  • Guided customers to local attractions and resources.
  • Coordinated compliance with health and safety regulations through liaison with external agencies.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Volunteer Advisor

Citizens Advice Conwy
Llandudno, Conwy
2020.10 - 2023.01
  • Facilitated resolution of client issues by engaging in proactive communication and collaboration.
  • Managed a diverse caseload, ensuring efficient handling of benefit, housing, and employment matters.
  • Coordinated with multiple agencies to provide comprehensive support and reported on case progress to stakeholders.

Liverpool Depot Supervisor

North West Private Ambulance Liaison Services (NWPALS)
Morcambe, Lancashire
2017.02 - 2017.10
  • Managed daily operations of Liverpool depot.
  • Created staff rotas and administered basic training sessions.
  • Conducted staff supervisions and facilitated interviews for new personnel.
  • Ensured compliance with cleanliness and vehicle maintenance standards.
  • Monitored transfer of vehicles for routine and emergency repairs.
  • Attended management team meetings and provided on-call support for depot security and staff issues.

Bar Team Member

JD Wetherspoon Ltd
Llandudno, Conwy
2015.10 - 2016.05
  • Assist team in delivering exceptional customer service aligned with company policies and procedures.
  • Serve alcohol in accordance with legal requirements while taking food orders.
  • Prepare both cold and hot drinks while adhering to food hygiene regulations.

Health Care Support Worker

Cordant Care
Chester, Cheshire
2013.11 - 2014.11
  • Supported delivery of person-centred care in diverse settings including nursing homes and hospitals.
    Assisted in fulfilling care plan needs while collaborating within small teams or working independently.
    Ensured compliance with health and safety regulations and managed daily care tasks including cooking and cleaning.

Support Worker

Jane Lewis Health Care Ltd
St Asaph, Denbighshire
2009.11 - 2013.10
  • Collaborated with team members and worked independently to support diverse individuals in various environments including residential care and home settings.
  • Ensured compliance with health and safety and COSHH regulations consistently.
  • Assisted in structuring risk assessments and monitored their execution effectively.

Support Worker

Highbury Care Services
Prestatyn, Denbighshire
2007.11 - 2010.06
  • Supported adults with learning disabilities in domestic settings and day-centre environments.
  • Assisted with daily living tasks, including cleaning, household management, and health oversight.
  • Collaborated with multi-disciplinary teams, including support workers, family members, and healthcare professionals to ensure effective care delivery.

Education

GCSE - Maths, English, Science, Business & Communication Systems, Applied Business, German

Emrys ap Iwan
Abergele, Conwy

A Level - English Literature, Business Studies, Human Biology

Llandrillo College
Rhos-on-Sea

Law (Hons) LLB -

Open University
2020.09 - 2026.04

Skills

  • Proficient in MS Office
  • Professional communication
  • Customer Service
  • Client confidentiality assurance

CURRENT VOLUNTEER ROLES

  • Nant Conwy Rugby Club, Junior Fixtures Secretary, 2024 - Current

As fixtures secretary I organise all games for the Junior Section of Nant Conwy Rugby team on a weekly basis. The club overall boasts ten under 16 teams within their junior section (approximately 200 young people). I liaise with clubs across North Wales to organise games for each of these teams, as well as organising tournaments throughout the year. My role also makes me the first point of contact for the Junior Section through the club's website and direct enquiries to the relevant departments throughout the club.

  • 2nd Llanrwst Brownies & 2nd Llanrwst Guides & Rangers, Unit Leader, 2024 - Current.

As part of a dedicated team of volunteers, I am a leader of a local Girlguiding. We currently have 15 enthusiastic 7-10 year old girls and 8 10-15 year olds, whom I assist to run meetings for on a weekly basis., I am responsible for ensuring health and safety, compliance with safeguarding and effective communications with parents and other leaders within Girlguiding., As a leadership team we strive to provide an inclusive environment to all young members whilst encouraging them to reach their individual potential, through a mixture of activities such as arts and crafts, to first aid training and residential events.

Certification

I currently hold a certificate in Mental Health First Aid

As part of my work with Nant Conwy Rugby Club I am a member of their Dal-dy-Dir group; a pastoral group specifically established to break down the stigma of mental health amongst both members and the wider community that the club serves. We hold event evenings for various age groups to encourage open communication about mental health issues and to break down barriers amongst our younger or vulnerable members.

References

References available upon request.

Timeline

Clubhouse Administrator

Nant Conwy Rugby Club
2025.02 - Current

Volunteer Advisor

Citizens Advice Conwy
2020.10 - 2023.01

Law (Hons) LLB -

Open University
2020.09 - 2026.04

Liverpool Depot Supervisor

North West Private Ambulance Liaison Services (NWPALS)
2017.02 - 2017.10

Bar Team Member

JD Wetherspoon Ltd
2015.10 - 2016.05

Health Care Support Worker

Cordant Care
2013.11 - 2014.11

Support Worker

Jane Lewis Health Care Ltd
2009.11 - 2013.10

Support Worker

Highbury Care Services
2007.11 - 2010.06

GCSE - Maths, English, Science, Business & Communication Systems, Applied Business, German

Emrys ap Iwan

A Level - English Literature, Business Studies, Human Biology

Llandrillo College
Nichola Griffiths