Summary
Overview
Work history
Education
Skills
References
Personal Information
Training
Timeline
Generic

Nichola Edwards

Westminster Park,Chester

Summary

Experienced professional with focus on executive support and office management. Capable of streamlining administrative processes and improving operational efficiency through strong organisational and communication skills. Proven track record of managing complex schedules and coordinating high-level meetings to support senior executives effectively.


Hardworking, organised and dependable with 7 years of experience in an Executive Assistant role.

Overview

39
39
years of professional experience
8
8
years of post-secondary education

Work history

Executive Assistant

Neathouse Partners
Chester, Cheshire
11.2022 - 07.2025
  • Provide high-level administrative support to Directors, including proactive inbox and diary management.
  • Coordinate meetings and events: schedule and send invites, book meeting rooms and accommodation, collating agendas and taking accurate meeting minutes.
  • Deliver excellent customer care through phone and email communication.
  • Manage and maintain records using Microsoft Office, Outlook and CRM platforms.
  • Support financial operations: oversee debt collection, collate invoices and manage transactions via Xero accounting system.
  • Assist in training and supervising administrative support staff.
  • Serve as a key liaison between Directors and internal/external stakeholders.
  • Handle all sensitive information and correspondence with utmost professionalism and strict confidentiality.

Senior Legal Administrator / Personal Assistant

Ellis Whittam Ltd / WorkNest
Chester, Cheshire
12.2016 - 11.2022
  • To provide a high level of administration tasks within the Legal Team.
  • Audio typing to the speed of 75 wpm.
  • Diary Management for the legal advisers and managers.
  • Upkeep of spreadsheets maintaining weekly and monthly statistics and reports.
  • Collating and paginating of Bundles for Court.
  • I have an excellent telephone manner and liaise with clients on a daily basis along with solicitors for Tribunal work.
  • I administrate for a team of seven, checking inboxes, uploading contracts & handbooks onto the company website along with formatting of documents, preparing incoming and outgoing mail.
  • I was the Personal Assistant to the Directors which maintained strict confidentiality in handling sensitive information, correspondence and executive decisions.
  • Prepared detailed reports, presentations and briefing documents to support director level and decision making.
  • Supported project tracking and progress reporting to ensure alignment with strategic goals.
  • I provided high level administrative support with internal communications with discretion and efficiency.
  • Work towards ensuring targets are met and systems in place to accommodate this.
  • Develop effective working relationships with all relevant internal and external colleagues.
  • Confidentiality is paramount and during my time at the Company I have gained responsibility and trust within the Team.
  • I achieved a Brilliant Service Pays Award for going above and beyond my role.
  • Throughout my time I have gained experience of the legal system along with bringing my knowledge of criminal justice ensuring that I have a thorough and comprehensive understanding of all aspects of the work.
  • I adhere to the visions and values of the Company.

Case Administrator

Wales Probation Service
Wrexham
09.2002 - 10.2016
  • Company Overview: Provisionally Wales Probation
  • To provide a full range of proactive administrative support to the LDU.
  • Excellent telephone manner.
  • Prepare letters and court paperwork, minute taking and filing.
  • Audio typing reports and letters.
  • Make effective use of office and computer based equipment to produce a range of documentation and correspondence.
  • Co-ordinate the operation of the electronic diary system for Offender Managers.
  • Create, update and maintain data and offender records, ensuring the security and integrity of data, processing a wide variety of reports and presenting statistical information.
  • Communicate effectively with, and process information from, internal and external stakeholders/agencies, ensuring the effective flow, accuracy and relevance of information held.
  • Develop a culture of systems that promote equality and value diversity.
  • Work towards ensuring targets are met and systems in place to accommodate this.
  • Develop effective working relationships with all relevant internal and external colleagues.
  • Awareness of freedom of information and data protection and how to handle requests for information.
  • Throughout my time in Probation I have worked across a wide variety of roles, including, court work, Unpaid Work, programmes, Prolific Persistent Offenders/Drug Rehabilitation Requirement, cluster admin, team manager support.
  • This has ensured that I have a thorough and comprehensive understanding of all aspects of the work.
  • I adhere to the visions and values of the Service and enjoy contributing to society within my role.
  • Provisionally Wales Probation

Motor Claim Assessor Administrator

Eric Harding & Company Ltd
Chester, Cheshire
01.1999 - 01.2001
  • I was responsible for arranging diaries, audio typing reports, liaising with other organisations, ordering and vehicle maintenance.
  • In this role I gained valuable experience in communicating with people at all levels and understanding of the claims culture and processes.

Receptionist

Advantage Mortgage Ltd
Chester, Cheshire
01.1997 - 01.1999
  • Responsibilities included handling incoming/outgoing calls on reception, distributing mail to the correct teams, general administration tasks along with responsibility of the petty cash.
  • This role offered me the opportunity to work on my own initiative whilst realising the importance of team work.
  • The finance aspect reinforced the need for accurate recording for audit purposes.

Receptionist

Imaje UK Ltd
Chester, Cheshire
01.1995 - 01.1997
  • Liaison with general public and suppliers.
  • Stationery control and purchasing, invoice control and follow up.
  • Increased my interpersonal skills and confidence in an office environment.

Junior Receptionist

Worden Opticians
Chester, Cheshire
01.1987 - 01.1995
  • All aspects of office work, filing, photocopying, system management.
  • Gained valuable experience in the tasks within an office.
  • Learnt how to prioritise work and the importance of accurate recording and message taking.

Education

GCSEs -

Queens Park High School
Chester, Cheshire
09.1981 - 06.1986

West Cheshire College - RSA I and II Typing

West Cheshire College
01.1987 - 01.1988

NVQ Level 3 - Business Administration

Llandrillo College
Rhos-on-Sea
01.2013 - 01.2015

Skills

  • Excellent administrative and organisational skills
  • Excellent working knowledge of Microsoft Office
  • Ability to communicate at all levels
  • Support Senior Leadership in fast paced, confidential environments
  • Ability to cope in difficult situations and work on own initiative
  • Diary Management
  • Excellent Verbal and Written Communication

References

References available upon request.

Personal Information

Date of birth: 01/10/70

Training

  • Safeguarding
  • Equality and Diversity
  • Information Security
  • Data Protection
  • Welsh Language Level 1
  • Excel
  • Fire Warden
  • Health and Safety

Timeline

Executive Assistant

Neathouse Partners
11.2022 - 07.2025

Senior Legal Administrator / Personal Assistant

Ellis Whittam Ltd / WorkNest
12.2016 - 11.2022

NVQ Level 3 - Business Administration

Llandrillo College
01.2013 - 01.2015

Case Administrator

Wales Probation Service
09.2002 - 10.2016

Motor Claim Assessor Administrator

Eric Harding & Company Ltd
01.1999 - 01.2001

Receptionist

Advantage Mortgage Ltd
01.1997 - 01.1999

Receptionist

Imaje UK Ltd
01.1995 - 01.1997

Junior Receptionist

Worden Opticians
01.1987 - 01.1995

West Cheshire College - RSA I and II Typing

West Cheshire College
01.1987 - 01.1988

GCSEs -

Queens Park High School
09.1981 - 06.1986

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Nichola Edwards