Nias Lenard-Swales
High Wycombe,Buckinghamshire
Summary
Dedicated and adaptable individual with experience in customer-facing roles, showcasing strong teamwork and communication skills. Proven ability to address customer needs and resolve conflicts, ensuring high levels of customer satisfaction. Committed to maintaining high standards and building positive relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
Gail's Bakery
Marlow, Buckinghamshire
08.2024 - Current
- Operated espresso machines and coffee-making equipment, delivering consistent high-quality beverages.
- Engaged with customers, offering tailored drink and pastry recommendations to enhance their café experience.
Team Member
Gail's Bakery
Marlow, Buckinghamshire
09.2023 - Current
- Took orders and made suggestions to guest tastes and preferences.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
Tutor
Kumon
01.2023 - 07.2023
- Assisted students of all skill levels in core subjects, including maths and English.
- Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
Education
Bachelor of Arts - Ancient History and Archaeology
University of Manchester
Manchester01-2028
A-Levels -
Beaconsfield High School
Beaconsfield01-2025
GCSEs -
Beaconsfield High School
Beaconsfield 01-2023
Skills
- Beverage preparation
- Customer service
- Speedy and efficient
- Team collaboration
- Conflict resolution
- Communication skills
- Quick learner
Timeline
Barista
Gail's Bakery
08.2024 - Current
Team Member
Gail's Bakery
09.2023 - Current
Tutor
Kumon
01.2023 - 07.2023
Bachelor of Arts - Ancient History and Archaeology
University of Manchester
A-Levels -
Beaconsfield High School
GCSEs -
Beaconsfield High School