Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niamh Cassie Allan

Peterhead,United Kingdom

Summary

Proactive professional with a background in customer service and technical support. Resolves client enquiries with effective communication and a focus on enhancing customer satisfaction. Demonstrates adaptability and teamwork while managing diverse responsibilities in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Valve Technician Apprentice

Score Group Ltd
Peterhead
08.2025 - Current
  • Completed a manual handling course
  • Experience in machining on machines such as a lathe, mill and drill machines
  • Completed a course of AutoCAD
  • Experience with hand tools and the correct usage to follow health and safety guidelines
  • Worked to a high standard with minimal error
  • Observed strict compliance with health and safety regulations during all technical operations.
  • Interpreted technical drawings and specifications to accurately install and configure valves.
  • Utilised precision tools to disassemble, repair, and reassemble complex valve mechanisms.

Kitchen and Front Staff

- McDonald's
Fraserburgh
05.2023 - 07.2025
  • Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
  • Followed all rules and regulations related to safe food handling, preparation and storage.
  • Stored food according to safety procedures, protecting from spoilage and preventing waste.
  • Supported guests with immediate, knowledgeable assistance for diverse needs.
  • Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
  • Monitored dining area to maintain cleanliness and comfort, promptly addressing any spills or messes.

Education

Mintlaw Academy

Skills

  • Technical drawing interpretation
  • Full GB Driving License
  • Safety compliance
  • Quality assurance
  • Precision machining
  • AutoCAD software
  • Risk assessment
  • Team work
  • Problem solver
  • Mechanical fitting
  • Mechanical hand and power tools
  • Decision-Making confidence
  • Diagnosis and fault finding
  • Continuous learning mindset
  • Customer Service

Timeline

Valve Technician Apprentice

Score Group Ltd
08.2025 - Current

Kitchen and Front Staff

- McDonald's
05.2023 - 07.2025

Mintlaw Academy
Niamh Cassie Allan