Niamh Pain
Coventry
Summary
Dedicated professional with a strong background in customer service, known for excellent communication skills and impeccable telephone and email etiquette. Highly organised and reliable, adept at booking management and ensuring smooth operations. Polite and well-mannered, consistently delivering exceptional service to clients.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Shift Manager
One Stop
Coventry
08.2021 - 12.2022
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Resolved customer complaints promptly to maintain high service standards.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff.
- Ensured health and safety measures in line with company regulations.
Customer Service Representative
TSYS
Coventry
01.2020 - 06.2020
- Assisted Nationwide customers with varying questions using product knowledge and service expertise.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
Hostess
Cafe Mambo
Ibiza
05.2019 - 09.2019
- Greeted and welcomed event attendees, creating positive and engaging atmosphere.
- Facilitated smooth running of events averaging 300 guests.
- Provided exceptional customer service, resulting in high levels of guest satisfaction.
- Oversaw VIP guest services, guaranteeing high satisfaction levels.
- Collaborated with event organisers to execute VIP protocols and special guest arrangements.
Department Manager
H&M
Banbury
07.2018 - 05.2019
- Performed various store operations including opening and closing procedures, inventory management and administrative tasks.
- Presented analysed sales reports at weekly and monthly review meetings.
- Worked closely with Visual Merchandiser, approving new displays to enhance store appeal.
- Organised incentives and friendly competitions to motivate staff to meet targets.
- Developed in store events such as 'Club Fridays' to boost new H&M club membership sign ups, enhancing brand loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage levels in the first 6 months.
Retail Assistant
H&M
Coventry
09.2017 - 07.2018
- Provided excellent customer service, ensuring customer satisfaction.
- Enhanced customer satisfaction by providing attentive service and fashion advice.
- Replenished floor stock and processed deliveries promptly.
- Followed all company policies and procedures consistently.
- Operated cash register and handled cash, debit and credit card transactions.
Customer Assistant, Cafe
Marks & Spencer
Coventry
02.2017 - 08.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages, ensuring consistent quality.
- Ensured food safety standards with regular cleaning and maintenance tasks.
Retail Assistant
NEXT
Coventry
04.2015 - 09.2016
- Completed an apprenticeship program in retail skills, gaining hands-on experience.
- Provided exceptional customer service to visitors.
- Completed purchases with cash, credit and debit payment methods.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Upheld company policies and regulations consistently.
Education
NVQ Level 2 - Retail Skills
NEXT
Coventry 04.2015 - 04.2016
GCSEs -
Cardinal Newman Catholic School
Coventry 09.2009 - 09.2014
Skills
- Excellent customer service
- Strong communication skills
- Telephone and email etiquette
- Booking management
- Organised and reliable
- Polite and well mannered
Timeline
Shift Manager
One Stop
08.2021 - 12.2022
Customer Service Representative
TSYS
01.2020 - 06.2020
Hostess
Cafe Mambo
05.2019 - 09.2019
Department Manager
H&M
07.2018 - 05.2019
Retail Assistant
H&M
09.2017 - 07.2018
Customer Assistant, Cafe
Marks & Spencer
02.2017 - 08.2017
Retail Assistant
NEXT
04.2015 - 09.2016
NVQ Level 2 - Retail Skills
NEXT
04.2015 - 04.2016
GCSEs -
Cardinal Newman Catholic School
09.2009 - 09.2014
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