Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
Generic

Niamh McCartney

Lisburn,United Kingdom

Summary

Dedicated professional with a strong foundation in communication, interpersonal, and negotiation skills. Proven ability to develop and maintain relationships, ensuring effective teamwork and time management. Expertise in medication administration, mental health support, and safeguarding procedures. Skilled in care-plan implementation and personal care, with a holistic approach to understanding individual needs. First Aid trained and Therapeutic Crisis Intervention (TCI) trained as of 2025. Committed to enhancing mental health support services through compassionate care and strategic relationship building.


Overview

10
10
years of professional experience

Work history

Residential care worker

Lifestyles
Dromore, Ards and North Down
01.2025 - Current
  • Carried out administrative tasks, ensuring smooth running of operations on the floor.
  • Ensured compliance with safety standards, resulting in a secure environment for all residents.
  • Provided companionship during leisure time, ensured that no resident felt isolated or neglected.
  • Enhanced residents' quality of life by providing emotional and physical support.
  • Regularly updated records, ensuring accurate documentation regarding each resident's condition and progress.
  • Facilitated recreational activities for enhanced emotional well-being.
  • Utilised crisis intervention techniques during challenging situations to maintain peace and order within the residential facility.
  • Helped individuals manage personal hygiene tasks; this led to better self-esteem among residents.
  • Coordinated with healthcare professionals for comprehensive client care.
  • Maintained a clean and safe living space through regular cleaning duties.
  • Developed care plans, resulting in personalised patient care.
  • Improved communication with relatives about resident progress via regular updates.
  • Monitored behavioural changes to ensure optimal mental health.
  • Assisted with medication administration, improving overall health management.
  • Provided assistance for daily activities to improve clients' lifestyles.
  • Prepared meals according to dietary requirements, maintaining optimal health levels for each resident.
  • Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
  • Provided 1:1 support, guiding young people in addressing past and present difficulties.
  • Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
  • Exhibited unconditional positive regard to assist children in building self-worth and confidence.
  • Reacted to changing social, emotional and mental health needs for responsive child support.
  • Created social and educational opportunities to help children build life skills and develop personal interests.
  • Updated families regularly on patient progress and treatment plan changes.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Positioned, lifted and transported patients with limited mobility.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Kept patient environments clean and neat following optimum hygiene standards.

Support worker

Glenmona Resource Centre
Belfast, Antrim and Newtownabbey
09.2015 - 09.2018
  • Maintained a clean environment to enhance client health.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Provided companionship during outings contributing to an active social life for clients.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Ensured safety measures were implemented to prevent falls and accidents.
  • Facilitated physical activity by assisting clients with exercises to improve health.
  • Actively listened to client concerns, fostering a supportive atmosphere.

Education

CERTTESOL - English language

Trinity College
Cambridge
01.2024 - 01.2024

Skills

  • Excellent communication
  • Interpersonal skills
  • Negotiation skills
  • Ability to develop and maintain relationships
  • Teamwork
  • Time management
  • Holistic approach
  • Understanding individual needs
  • Medication Administration
  • Mental health support
  • Record maintenance
  • Safeguarding procedures
  • Care-plan implementation
  • Personal care
  • First Aid trained
  • Therapeutic Crisis Intervention (TCI) trained 2025


Custom

  • Roisin Gallagher, Unit Manager, Roisin.Gallagher@belfasttrust.hscni.net
  • Peter McCartan, Duty Unit Manager, Peter.McCartan@belfasttrust.hscni.net
  • Tony Feenan, Duty Unit Manager, Tony.Feenan@belfasttrust.hscni.net

Languages

French
Intermediate

Timeline

Residential care worker

Lifestyles
01.2025 - Current

CERTTESOL - English language

Trinity College
01.2024 - 01.2024

Support worker

Glenmona Resource Centre
09.2015 - 09.2018

Similar Profiles

Create profile
Niamh McCartney