Niamh D'Arcy
Luton,LUT
Summary
Experienced and dedicated Customer Service Representative with a proven track record of delivering exceptional service in fast-paced environments. Possessing strong communication and interpersonal skills, there is a consistent excellence in building rapport with customers and resolving issues promptly and effectively. With a passion for travel and a keen eye for detail, commitment lies in providing personalized support to ensure memorable experiences for each client. Adaptable and resourceful, thriving in dynamic settings is a hallmark, adept at multitasking and problem-solving. Eager to leverage expertise to contribute to the success of Contiki, where the goal is to help create unforgettable journeys for travelers worldwide.
The draw towards Contiki's mission of providing unforgettable adventures for young travelers is particularly compelling. The opportunity to be part of a team that shares this passion for exploration and discovery brings great excitement. The aim is to leverage skills and enthusiasm to contribute to Contiki's success and help create memorable experiences for travelers around the globe.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Momento Hospitality
03.2023 - 03.2024
- Delivering exceptional Customer Service.
- Maintaining the service area.
- Delivery of food and drinks.
- Washing up and general cleaning.
- Cash handling and register operation.
- Provision of excellent customer service.
- Knowledge of Food Safety requirements.
- Handled last-minute guests requests for meals, snacks and beverages.
- Satisfied guests with prompt assistance and friendly service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Barista
Galston Gourmet Deli
01.2021 - 03.2024
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Welcomed guests with friendly smiles and positive attitude.
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
- Served coffee
- Lead the team as barista lead
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Received and processed customer payments.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Prepared and served coffee, tea and hot cocoa.
- Addressed and resolved customer issues to promote satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Early Childhood Educator
Kindalin
12.2021 - 06.2023
- Monitored children's health, behaviour and emotional issues to maintain safe kid-friendly environment.
- Diversified learning experiences with both targeted and open-play activities.
- Managed children's daily needs for ample rest and nutritious meals.
- Oversaw curriculum development for children between ages of 3 and 5.
- Enhanced student understanding of early learning concepts with regular reinforcement.
- Met both group and individual needs, incorporating developmentally-appropriate practices.
- Kept rooms and materials organized for student use.
- Improved parent participation in children's development with regular updates and positive relationship-building strategies.
- Taught number and pattern recognition using drawings and symbols.
- Boosted children''s social skills development through group projects and collaborative games.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Food Attendant
KFC
04.2019 - 05.2020
- Checked supplies in counter area and restocked items to ensure sufficient supply throughout shift.
- Recommended strategies for customer satisfaction, resulting in attainment of sales goals.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Maintained inventory of service stations and replenished needed condiments, silverware and napkins.
- Provided excellent table service and fostered guest satisfaction in fast-paced restaurants.
- Ensured smooth running of food and beverage services platforms, providing hand-in-hand teamwork.
- Followed established procedures and standards for cleanliness, ensuring healthy and safe environment.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring an enjoyable dining experience for patrons.
- Demonstrated flexibility by adapting quickly to changing menu offerings, special requests, or dietary restrictions from customers.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Established loyal clientele through friendly interaction, memorable service experiences, and consistent delivery of excellent food quality.
Education
No Degree - Teritary Pathway Program
University of Notre Dame Australia
Sydney, NSW10.2023
No Degree - Early Childhood Education
Kool Kids
Sydney 06.2023
No Degree - Animal Studies
Tafe
Sydney 11.2021
High School Diploma -
Marian College
Kenthurst, NSW11.2021
Skills
- Team player
- Task pirotisation
- Communication
- Be enthusiastic and motivated
- Problem solving
- Critical thinking
Affiliations
- Dee O'Connor - Family friend - 0413 201 935
- Christina Nowlan - Galston deli boss - 9653 1128
Timeline
Food and Beverage Attendant
Momento Hospitality
03.2023 - 03.2024
Early Childhood Educator
Kindalin
12.2021 - 06.2023
Barista
Galston Gourmet Deli
01.2021 - 03.2024
Food Attendant
KFC
04.2019 - 05.2020
No Degree - Teritary Pathway Program
University of Notre Dame Australia
No Degree - Early Childhood Education
Kool Kids
No Degree - Animal Studies
Tafe
High School Diploma -
Marian College
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