Niamh Casey-Burnett
Newcastle
Summary
I am a motivated and hardworking individual who is eager for the opportunity of learning new skills. I am reliable with a methodical approach to working and an eagerness to learn and develop personal skills in a practical setting. I am able to learn new information quickly to maximise contributions and respond to customers needs. With great time management and organisation skills, I take any opportunity that I can in order to achieve the best outcome.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Advisor
Greggs
Newcastle
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
Supervisor
LUSH
Manchester, Greater Manchester
10.2022 - 07.2023
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Offered instruction, coaching and motivation for enhanced team morale.
- Kept records of damaged and out-of-date products for safe disposal.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Maintained documents and records to comply with internal policies and external regulations.
Sales Assistant
LUSH
Manchester , Greater Manchester
06.2022 - 10.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Built lasting relationships with clients through customer service interactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Operated cash registers with accuracy and processed cash and card transactions.
Bear Builder
Build-A-Bear
Manchester , Greater Manchester
10.2021 - 06.2022
- Managed customer lines for minimum wait times and high satisfaction.
- Explained establishment policies to customers and offered advice on selections.
- Totalled bills using maths skills and maintained accurate till count.
- Promoted customer loyalty scheme at checkout.
- Built rapport with customers to enhance in-store experience and provide outstanding customer service.
- Built rapport with new and existing customers, boosting client retention rate.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
Food Runner
Beefeater
05.2017 - 11.2018
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Complied with all health department regulations and rectified issues immediately.
- Maintained safe food handling standards, ensured that hair was tied back and hands were clean at all times.
- Anticipated and addressed guest service needs.
- Maintained full knowledge of all menu items, and sauces, salads etc.
- Cleaned tables, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Occasionally stocked beer and wine coolers.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Cleaned and organised host stand and buffet area.
- Delivered quality food and beverage service to guests quickly.
- Maintained neat personal appearance.
- Served each guest with sincere, positive, pleasant and enthusiastic attitude.
- Upheld high standard of cleanliness in all work areas.
- Cleaned and filled ice bins.
- Greeted new customers, answered initial questions and took drink orders.
- Added special garnishes and other finishing touches to dishes prior to serving.
- Maintained bar, front-of-house and outside areas, creating clean, safe environment for staff and customers.
- Addressed customer complaints in a calm and professional manner, resolving issues with smart solutions.
- Delivered food and drinks to tables when required by bar or kitchen staff.
- Checked in with customers throughout meals, taking additional orders or refilling drinks when required.
- Stayed up to date in menu developments by attending staff meetings and reading menus.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Delivered exceptional, friendly and fast service.
Education
Bachelor of Arts - Songwriting
BIMM British and Irish Modern Music Institute
Manchester 09.2019 - 06.2022
BTEC - Music
Middlesborough College
Middlesborough2019
GCSEs - Maths
Middlesborough College
Middlesborough2019
BTEC - Musical Theatre
Middlesborough College
Middlesborough2018
GCSEs -
St Michael's Catholic Academy
Billingham, STT2016
Skills
- Fast leaner
- Highly dependable
- Ability to work as an individual or as part of a team
- Flexible
- Enthusiastic and out-going
- Committed
- Time management and punctuality
- Comfortable in a fast paced work environment
Timeline
Customer Care Advisor
Greggs
08.2023 - Current
Supervisor
LUSH
10.2022 - 07.2023
Sales Assistant
LUSH
06.2022 - 10.2022
Bear Builder
Build-A-Bear
10.2021 - 06.2022
Bachelor of Arts - Songwriting
BIMM British and Irish Modern Music Institute
09.2019 - 06.2022
Food Runner
Beefeater
05.2017 - 11.2018
BTEC - Music
Middlesborough College
GCSEs - Maths
Middlesborough College
BTEC - Musical Theatre
Middlesborough College
GCSEs -
St Michael's Catholic Academy