Niamh Browne

Along with the experience of Duty Manager, I have continued to grow and learn more, for instance,

• Increased overall operational efficiency by implementing new management strategies.
• Regularly reviewed performance data, driving continuous improvement efforts.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Streamlined communication processes for improved team collaboration.
• Implemented cost reduction measures, reduced overhead expenses.
• Led performance reviews, identified areas for improvement.
• Facilitated staff training, resulting in better customer service shown in weekly NPS.
• Coordinated hiring, recruitment and training strategies to build a successful team.

• Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Directed teams handling various operations in fast-paced environments.
• Upheld compliance and consistently followed company and industry-set standards.
• Managed and motivated large teams of staff to deliver against daily operational targets.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.
• Checked equipment for faults, flaws or defects.
• Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
• Monitored financial statements and reported revenue and cash flow changes.
• Monitored staff performance..
• Recruited and hired staff.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.

• Built customer retention and satisfaction by delivering top-quality service.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Balanced and reconciled transactions to produce accurate financial records.
• Guided and coached staff to achieve individual growth and sales production targets.
• Dealt with customer complaints and rectified product and service issues.
• Interviewed and trained employees on procedures and requirements, maintaining competent, high-performing teams.
• Offered instruction, coaching and motivation for enhanced team morale.

• Mentored new employees on customer service, money handling and organising strategies.
• Actualised strategies to continuously improve customer service, company or brand visibility.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Stayed up to date on store promotions, payment policies and security practices.
• Discussed features of the company's tri-monthly subscription to a customer and redirected objections to capture sales.

• Worked hard to learn all required tasks quickly to maximise performance.
• Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
• Looked for ways to go above and beyond job requirements.
• Stayed up to date on company updates, changes and developments to knowledgeably answer customer queries.
• Used excellent multitasking skills to switch fluidly between various activities and cope with high demand.
• Safely and knowledgeably operated a variety of kitchen equipment, including ovens, fryers and stoves.
• Worked within a variety of stations in the kitchen, including food prep, cooking and dishwashing.
• Skilfully handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
• Completed all tasks as requested, within deadlines and to high-quality standards.
• Provided high-level customer service by going the extra mile to assist customer needs.
• Operated kitchen machinery complying with workplace safety standards and minimising risks.
• Managed deliveries of stock, ensuring materials were correctly counted and stored for maximum team efficiency.