Niamh Barnicott
Twickenham,Middlesex
Summary
Highly skilled professional with a resilient and positive attitude, adept at thriving in high-pressure situations while delivering premium service. Demonstrates exceptional organisational skills, ensuring efficiency and excellence in all operations. A collaborative team player with strong communication abilities, capable of conveying information clearly in various settings. Open-minded and adaptable, embraces new ideas and perspectives to foster continuous learning and growth. Passionate about customer service, committed to enhancing customer experiences as a brand ambassador. Motivated to learn, consistently seeking opportunities for personal and professional development.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Front of House Team Member
Fuller, Smith & Turner
Twickenham
05.2023 - Current
- Demonstrated resilience and a positive attitude while delivering premium service in a fast-paced environment, ensuring an exceptional guest experience.
- Organised and coordinated front-of-house operations, collaborating effectively with team members to uphold the high standards of the brand.
- Acted as a brand ambassador, passionately promoting our offerings and maintaining a welcoming atmosphere that encourages customer loyalty.
- Communicated effectively with guests and colleagues, fostering an open-minded and supportive environment that facilitated teamwork and efficient service delivery.
- Motivated to learn and adapt to new challenges, continuously seeking opportunities for professional growth while contributing to the team's success.
- Achieved the highest sales record per hour in my area for one quarter, demonstrating exceptional sales skills and a commitment to maximising revenue.
Museum Assistant
The Museum of Oxford
Oxford
09.2023 - 12.2023
- Researched and developed original blog post ideas, showcasing strong communication skills and creativity to enhance the Museum's online presence.
- Assisted in organising talks and events, effectively managing ticketing processes and ensuring a smooth experience for attendees.
- Planned and led engaging school workshop sessions for children of various ages, fostering collaboration and a positive learning environment.
- Conducted market research for the Museum's walking tours, compiling findings into a comprehensive Excel spreadsheet to inform marketing strategies.
- Created and designed a large print guide for the Museum's newest exhibition, demonstrating attention to detail and a commitment to upholding excellence in presentation.
- Conducted customer engagement research, utilizing Excel to analyze data and contribute to improving visitor experiences.
- Designed advertisements for the Oxford Bus Company, showcasing creativity and an understanding of effective marketing techniques.
Waitress Supervisor
The Britannia
Richmond, Richmond upon Thames
04.2021 - 04.2022
- Progressed from part-time food runner to head waitress in a high-end restaurant, showcasing resilience, hard work, and a commitment to delivering exceptional customer service.
- Served lunch, dinner, and drinks to over 50 customers per shift, maintaining a positive atmosphere and ensuring a premium dining experience.
- Swiftly resolved conflicts, achieving 100% customer satisfaction through effective communication and problem-solving skills.
- Collaborated with colleagues to create an efficient environment, assisting team members with closing duties, cleaning, and setting up for service.
- Accurately recorded orders and provided personalised food and drink recommendations, including fine wines, enhancing the overall guest experience.
- Responsible for opening and closing the restaurant, demonstrating organizational skills and reliability in managing daily operations.
- Pursued new skills by learning bar techniques, including operating the coffee machine, mixing cocktails, and pulling pints, reflecting a motivation to learn and grow within the role.
- Developed seating plans, edited menus, and managed employee hours, demonstrating leadership and organisational abilities in a fast-paced environment.
Work Experience
SSE - PLC
Reading
03.2013 - 03.2013
- Developed a virtual magic 8 ball using a Raspberry Pi, coding the interface for user interaction and machine responses, showcasing technical skills and creativity.
- Shadowed the quality assurance process in service management, gaining insights into best practices for ensuring high service standards.
- Participated in the review of marketing agency pitches for an international communications campaign, enhancing understanding of strategic marketing initiatives.
- Observed customer service agents handling inbound retail support and billing inquiries, acquiring knowledge of effective customer engagement techniques.
- Attended a finance essentials overview, gaining valuable insights into financial operations for a department of 600 permanent staff and 600 contractors.
- Received an overview of human resources functions and processes from the HR director, broadening my understanding of organisational dynamics.
Work Experience
PayPal
Richmond, Richmond upon Thames
03.2013 - 03.2013
- Conducted desk-based research to compile detailed information on vendor systems, enhancing the team's understanding of market offerings.
- Developed a PowerPoint presentation summarising the functionality of Learning Management Systems, demonstrating strong analytical and communication skills.
- Presented actionable recommendations to the senior manager, showcasing confidence and the ability to convey complex information effectively.
- Reviewed CVs and application videos of internship candidates, providing insights to aid in the selection process.
- Formulated and delivered questions during recruitment interviews, contributing to the assessment of candidates and ensuring a thorough evaluation process.
Education
A-Levels - History, Economics, Maths
Waldegrave School
Twickenham, Richmond upon Thames 09.2019 - 08.2021
GCSEs - English Literature, English Language, Maths
Waldegrave School
Twickenham, Richmond upon Thames 09.2014 - 08.2019
Skills
- Resilient & Positive Attitude : Ability to thrive in high-pressure situations, maintaining a positive demeanour and delivering premium service
- Organizational Skills : Highly organized in managing tasks and priorities, ensuring efficiency and excellence in all operations
- Collaborative Team Player : Strong ability to work collaboratively with colleagues, fostering a supportive environment to achieve common goals
- Effective Communicator : Skilled in conveying information clearly and effectively, whether in presentations, customer interactions, or team discussions
- Open-Minded & Adaptable : Embraces new ideas and perspectives, demonstrating a willingness to learn and adapt in dynamic environments
- Passionate about Customer Service : Deep commitment to upholding excellence in service delivery, acting as a brand ambassador to enhance customer experiences
- Motivated to Learn : Eager to develop new skills and knowledge, continually seeking opportunities for personal and professional growth
Affiliations
- Sustainability
- Travel
- Languages
References
References available upon request.
Languages
Spanish
Beginner
Timeline
Museum Assistant
The Museum of Oxford
09.2023 - 12.2023
Front of House Team Member
Fuller, Smith & Turner
05.2023 - Current
Waitress Supervisor
The Britannia
04.2021 - 04.2022
A-Levels - History, Economics, Maths
Waldegrave School
09.2019 - 08.2021
GCSEs - English Literature, English Language, Maths
Waldegrave School
09.2014 - 08.2019
Work Experience
SSE - PLC
03.2013 - 03.2013
Work Experience
PayPal
03.2013 - 03.2013
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