Niamh Atkinson
Glasgow
Summary
Dependable individual with solid communication and teamwork skills, complemented by keen ability to adapt quickly. Proven ability to lead, train, and inspire teams; boosting productivity and morale through effective program development. Experienced in financial oversight, customer service, and executive communication, with a track record of resolving complex issues and enhancing client satisfaction.
Technically proficient in CAD, SketchUp, Adobe Creative Suite, and 3D rendering, with strengths in space planning, model making, brand alignment, and event coordination. Committed to delivering high standards, operational efficiency, and strategic alignment across all projects attained.
Overview
9
9
years of professional experience
Work history
Kitchen staff member
Yummy's Desserts
Glasgow
03.2017 - 06.2025
- Team leader and teamworking skills, motivating and delegating roles within the workplace and training up new members of staff.
- Advertising, managing social media platforms updating new products.
- Time management skills
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Adhered to budget constraints whilst ordering supplies.
- Managed kitchen operations, resulting in smooth workflow.
- Enhanced food safety standards by implementing strict hygiene practices.
- Assisted in menu planning, introducing innovative dishes to attract more customers.
- Implemented waste reduction strategies for cost-effectiveness and sustainability.
General Manager
Yummy's Desserts
Glasgow
04.2023 - 09.2024
- Completed inventory counts accurately contributing towards efficient stock management.
- Staff Management: organising both working schedules and rotations.
- Advertising, managing social media platforms updating new products.
- Customer service, communicating with customers both face to face and over the telephone, accurately processing orders payments and refunds.
- Money handling: working along side ownership to discuss budgeting, handling takings and wages.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Introduced effective cost control measures, reducing unnecessary expenditure and implemented rigorous financial controls, improving overall profitability.
- Established a positive work environment which promoted staff morale and productivity.
Customer Service
The Range
Glasgow
03.2023 - 07.2023
- Stock management and control for front of store.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Customer service, communicating with customers both face to face and over the telephone, accurately processing orders payments and refunds.
- Streamlined processes through efficient record keeping.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Bar server
Balcony Bar
Dundee
09.2021 - 02.2022
- Customer service, communicating with customers, accurately processing orders and payments.
- Validating identification.
- Ensured cleanliness and sanitation of bar area for health compliance.
- Health and safety skills.
- Maintained a friendly atmosphere for customers' enjoyment.
- Carried out cash handling duties, ensuring accurate transactions.
Stylists assistant
Glamroom
Glasgow
08.2016 - 02.2017
- Answering incoming calls and organising appointments.
- Maintaining General cleanliness.
- Customer service, communicating with customers and building lasting relationships.
- Running professional errands
Education
BDES (hons) - Interior and Environmental Design
University of Dundee
Dundee, Dundee City 09/2021 - 06/2025
Interior Architecture - Interior Architecture
Thomas More University of Applied Sciences
Mechelen 09/2023 - 02/2024
HND - Contemporary Art Practice
Glasgow Clyde College
Glasgow, Glasgow City 09/2019 - 06/2022
NC - Early Education and Childcare
Glasgow Kelvin College
Glasgow, Glasgow City 06/2018 - 08/2019
Advanced higher - Art and Design
Bannerman High School
Glasgow, Glasgow City 08/2013 - 06/2019
Skills
- Time efficiency
- Financial management
- Organisational awareness
- Training and mentoring capacity
- Financial budgeting
- Customer Service
- Cash handling
- Interpersonal communication
- Team Leadership
- CAD Skills
- SketchUp proficiency
- Adobe software
- Enscape
- AutoCAD proficiency
- Brand alignment
Personal Information
Hobbies: In my free time I love to travel to various places and new countries soaking up different culture and making new memories. I also love anything related to the creative industries, such as photography and painting.
Custom
References are available upon request.
Affiliations
- Volunteering and Community Work
- Traveling and Cultural Exploration
- Photography
Languages
Dutch
Elementary
References
References available upon request.
Timeline
General Manager
Yummy's Desserts
04.2023 - 09.2024
Customer Service
The Range
03.2023 - 07.2023
Bar server
Balcony Bar
09.2021 - 02.2022
Kitchen staff member
Yummy's Desserts
03.2017 - 06.2025
Stylists assistant
Glamroom
08.2016 - 02.2017
BDES (hons) - Interior and Environmental Design
University of Dundee
09/2021 - 06/2025
Interior Architecture - Interior Architecture
Thomas More University of Applied Sciences
09/2023 - 02/2024
HND - Contemporary Art Practice
Glasgow Clyde College
09/2019 - 06/2022
NC - Early Education and Childcare
Glasgow Kelvin College
06/2018 - 08/2019
Advanced higher - Art and Design
Bannerman High School
08/2013 - 06/2019
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