Niam Savjani
Pinner
Summary
A motivated and business-minded individual with hands-on experience in customer service, sales, and administrative roles across fast-paced retail and hospitality environments. Currently studying Business Management at the University of Brighton, with a strong interest in the property sector and a long-term goal of building a career in lettings and property management. Proven the ability to communicate effectively with clients, manage multiple tasks with attention to detail, and contribute to sales targets. Eager to apply my skills, reliability, and passion for property to a dynamic team in the lettings or estate agency field.
Overview
6
6
years of professional experience
Work history
Bar associate
JD Wetherspoon
Hatch End, Harrow
2023.08 - Current
- Take food and drink orders while engaging with customers to encourage higher-value choices and upsells
- Help the team meet daily sales targets by promoting offers and making tailored recommendations
- Keep the bar well-stocked and organised to ensure smooth, uninterrupted service during busy periods
- Maintain a clean, welcoming environment that encourages repeat visits and positive customer experiences
- Work efficiently under pressure, balancing speed and service quality to maximise sales during peak hours
Sales assistant
Fanatics
Wembley, Brent
2023.06 - Current
- Sell merchandise during major football matches and concerts, actively engaging with customers to drive sales
- Recommend products and promotions based on customer interests to increase the average transaction value
- Handle high volumes of card and contactless payments accurately and efficiently in a fast-paced environment
- Maintain a clean, well-stocked retail unit to maximise visual appeal and sales opportunities
- Provide friendly, face-to-face service that enhances the fan experience and encourages repeat business
- Support team efforts to meet or exceed sales targets on event days through proactive customer interaction
Sales + Administrative Assistant
Direct School Wear
Wembley, Brent
2022.07 - 2022.09
- Handled inbound customer calls, providing support with orders, refunds, and product enquiries in a professional manner
- Processed phone-based sales and managed exchange/refund requests with attention to accuracy and customer satisfaction
- Drafted and responded to customer emails, resolving issues and maintaining a high level of service
- Created and maintained inventory control spreadsheets to support accurate stock management
- Collaborated with warehouse staff to ensure smooth fulfilment of customer orders and restocking processes
Property Management Work Experience
Jaimin Property Management
Harrow on the Hill, Harrow
2019.03 - 2019.03
- Accompanied senior estate agents on property viewings, observing client interactions and learning key sales techniques
- Created spreadsheets to track performance and data for the company's buy-to-let property portfolio
- Drafted emails and formal letters to clients regarding property updates and account matters
- Gained insight into the financial side of property management, including rent tracking and expense management
- Developed a foundational understanding of how residential properties are maintained, marketed, and managed
Education
Bachelor of Science - Business Management
University of Brighton
Brighton 2022.09 -
A-Levels -
Avanti House School
Stanmore, Harrow 2020.09 - 2022.06
GCSEs -
Avanti House School
Stanmore, Harrow 2015.09 - 2020.06
Skills
- Strong interpersonal communication
- Critical thinking and problem-solving
- Leadership and teamwork
- Computer literacy (Microsoft Office, Excel, etc)
- Numerical and analytical skills
- Fast learner and adaptable
- Negotiation and customer service
Affiliations
- Playing and watching football
- Reading business insider and property week articles
- Travelling and exploring new countries
- Volunteering and helping in community events
- Learning about the financial markets
Timeline
Bar associate
JD Wetherspoon
2023.08 - Current
Sales assistant
Fanatics
2023.06 - Current
Bachelor of Science - Business Management
University of Brighton
2022.09 -
Sales + Administrative Assistant
Direct School Wear
2022.07 - 2022.09
A-Levels -
Avanti House School
2020.09 - 2022.06
Property Management Work Experience
Jaimin Property Management
2019.03 - 2019.03
GCSEs -
Avanti House School
2015.09 - 2020.06