Niall Priest
Dumfries,Dumfries and Galloway
Summary
Proficient in customer service and wellbeing, gained through extensive experience in the industry. Highly self-motivated and driven to complete tasks efficiently, particularly in fast-paced settings. Enjoys engaging with others and contributing positively to team dynamics.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Support engineer
City Fibre
Dundee, Dundee
2023.06 - 2026.05
- Provided training to junior engineers, leading to enhanced team performance.
- Assisted crews on a day to day basis which could include assistance with agreeing possible routes for the customers installation, fixing blocked or damaged parts of the network or even just general coaching for those that needed.
- I worked closely with the manager often assisting by uptaking his roles on days of their absence or even helping come up with new solutions for on the day issues.
- I gained valuable experience getting my IPAF and being trained to use the hoist for installs of greater height. Aswell as being flat roof and long ladder trained. I was beginning my splicing training before leaving the company.
- This role entailed a lot of problem solving issues often having to come up with new solutions which could help a customer in receiving their installation or finding different ways of fixing different on the day issues which could be found on the network.
- As I was supporting each crew I became a valuable member of the team and improved my ability to help each person depending on their skill level.
Fibre Optics Install Engineer
City Fibre
Dundee, Dundee
2022.01 - 2023.06
- Executed installation of fibre lines to high standards, performing both external and internal tasks.
- Spoke to customers to agree on installation routes at their property and conducted risk assessments for safe execution.
- Participated actively in team efforts to complete on the day installations, often staying out later in the day to assist colleagues in need.
- Acquired extensive experience with various tools, developing solutions for challenging installations.
Customer Service Manager (Full time)
Search Consultancy
Dundee, Dundee and Angus
2021.04 - 2022.12
- Managed customer inquiries through phone and email, ensuring timely resolution of issues.
- Enhanced organisational skills to track multiple client interactions and follow-ups.,
- Developed concise communication techniques for clearer customer engagement.
Supervisor (Full Time)
Ernespie Farm
Castle Douglas, Dumfries & Galloway
2019.07 - 2021.04
- Achieved consistent positive feedback from customers through outstanding service delivery.
- Enhanced operational efficiency by streamlining communication processes within the kitchen team.
- Cultivated strong relationships with customers, leading to increased loyalty and repeat business.
Customer Service Assistant (Part Time)
Cream O’ Galloway
Rainton, Gatehouse of Fleet, Dumfries & Galloway
2018.03 - 2019.07
- Achieved high levels of customer satisfaction at Cream O’ Galloway through effective engagement.
- Enhanced visitor experiences by providing expert product knowledge at the visitor centre.
- Increased customer awareness of ice cream production and outdoor activities.
- Ensured safety in outdoor activities, reinforcing operational protocols.
- Optimised food service delivery, maintaining stringent hygiene practices.
- Delivered engaging workshops for children, promoting learning about wildlife and ice cream.
- Built confidence in customer service and food handling through a range of experiences.
Customer Service Assistant (Part Time)
Wilkinson’s
Castle Douglas, Dumfries & Galloway
2014.08 - 2017.08
- Assisted customers as a cashier and shop floor assistant since 2014.
- Handled cash transactions and ensured accurate exchanges.
- Supported customers in finding products and fulfilling their needs.
- Participated in stock rotation and maintained health and safety standards on the shop floor.
- Collaborated with team members to improve communication and teamwork skills.
Education
Castle Douglas High School
2009.09 - 2015.05
BSC Bachelor of Science - Sport & Exercise Science
Abertay University
2015.01 - 2019.04
Skills
- Time optimisation
- Proactive attitude
- Creative thinking
- Initiative taking
- Blowing fibres
- Fibre optic testing
- Equipment handling
- Cable installation
- Safety awareness
- Workload prioritisation
- Quality Control Analysis
- Customer Service
- Maintenance and repair
- Hand and power tools
- Service and installation
Other Competencies
I regularly play football in my spare time, taking any opportunity I can to play or watch football. Football is a massive part of my life however, as well as football I enjoy maintaining my physical fitness and keep myself active by running, swimming and playing squash regularly. By taking part in different sports it has helped me build my social and communication skills with others. As well as sports, I have recently begun to undertake Spanish lessons in my spare time. I have always wanted to learn a different language and found this a great way to engage my brain after full time education. As well as learning a language I am currently learning basic coding online and wish to progress this learning.
Awards
Special Achievements-I was a house captain in my final year in school which involved organising events and assembly’s within school. I also took part in a programme called the leadership awards in which I learned the importance of leadership finishing the course in which I achieved an SCQF level 5. Finally, I have taken part in the saltire awards which aims to achieve as much volunteering as possible, in which I managed to achieve over 50 hours of voluntary work. During my time at University I have also undertaken placement which has involved coaching different age groups of children through active schools where we would help coach basic skills to younger groups and harder more complex abilities to older year groups.
Additional Information
I enjoy playing any kind of sport but mainly play football . I have been attempting to learn Spanish when I have spare time. I enjoy reading and any form of physical activity to help improve my mental and physical well being.
References
References are available upon request.
Timeline
Support engineer
City Fibre
2023.06 - 2026.05
Fibre Optics Install Engineer
City Fibre
2022.01 - 2023.06
Customer Service Manager (Full time)
Search Consultancy
2021.04 - 2022.12
Supervisor (Full Time)
Ernespie Farm
2019.07 - 2021.04
Customer Service Assistant (Part Time)
Cream O’ Galloway
2018.03 - 2019.07
BSC Bachelor of Science - Sport & Exercise Science
Abertay University
2015.01 - 2019.04
Customer Service Assistant (Part Time)
Wilkinson’s
2014.08 - 2017.08
Castle Douglas High School
2009.09 - 2015.05