Niall McKenna

• Prepare and have ownership over Quarterly Business Reviews (QBR's) for my customers, ensuring they are effective, driving completion of any arising actions from the QBR
• Achieve assigned strategic account objectives and establish strong, long-term client relationships
• Attain or exceed sales quota by identifying customers' business challenges and aligning Learning Pool products and services to create elite solutions that deliver significant value
• Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint
• Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible

• Performance management of a portfolio of commercial clients with a view to exceed growth and profitability.
• Developing new value propositions, use cases and campaigns utilising our suite of incentive products.
• Extending client relationships across multiple business units, functional areas and all levels of seniority within the client organisation to drive value accretive opportunities.
• Aligning with teams across Learning Pool (Delivery, Business Development, Marketing, Finance, Operations, Legal etc.) to define and approve all the constituent parts of any opportunity.
• Identifying, evaluating, and recommending product and service enhancements that improve the overall value of incentive offerings to our clients.

• Acted as a point of contact for learning and development enquiries, advising individuals and teams on learning and development options and training programmes.
• Worked effectively with internal stakeholders to identify and understand current learning activities, promote L&D activity, and encourage collaboration
• Looked for opportunities to improve delivery of programs and work with Manager Capability Practice Area Leads to ensure excellence of program content, marketing and delivery.
• Managed programme expenditure and overall programme logistics and curriculum.
• Liaised with and provided support to programme participants before, during and beyond the programme.
• Collaborated with Citibank colleagues globally, across time zones, locations and teams; using systems and networks appropriately, efficiently and transparently.
• Built and executed marketing strategy for the virtual programmes, with a view to securing participant registrations in order to scale up the programmes.
• Produced quarterly progress reports, to be shared with relevant learning partners.
• In collaboration with colleagues, set and collated performance monitoring metrics.

• Coordination of learning events and courses, including scheduling, communications to delegates, room booking, dissemination of information and instructions, liaison with training providers, recording activity
• Liaising with training suppliers to ensure their requirements are met when delivering learning programmes, terms and contracts are agreed etc.
• Managed Purchase Orders and invoicing
• Managed robust evaluations of learning programmes (surveys, records, analysis, reporting)
• Managed L&D communications and L&D updates via the intranet, email, the Learning portal etc.
• Ad hoc projects