Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Niall McGovern

Summary

Motivated professional with strengths in communication and multitasking. Achieved tangible results in fast-paced environments through attention to detail and dedication to quality. Focused on enhancing team dynamics and customer satisfaction while meeting job demands and deadlines.

Overview

5
5
years of professional experience

Work History

Customer support team

Richer Sounds
07.2025 - Current
  • Oversaw daily communications with hundreds of customers and maintained internal procedures to support smooth company operations.
  • Managed a range of daily tasks including customer service and logistics, from resolving customer complaints to coordinating with stores for timely deliveries.
  • Managed diverse tasks at Richer Sounds, ensuring customer needs were met effectively.
  • This has helped me have the ability to juggle multiple tasks while ensuring they are all treated as seriously as each other.

Supervisor

Wallop
05.2025 - 07.2025
  • Conducted staff training and coordinated day-to-day operations to enhance overall team performance.
  • Oversaw operations at Wallop, ensuring efficient management of established business processes.
  • Maintained high standards in all transactions, prioritising quality in both financial and conversational interactions.

Shift Runner

NQ64
06.2021 - 04.2025
  • Managed opening of larger venue while training over 20 new staff, leading to third promotion to shift runner, responsible for back of house tasks including budget management and handling petty cash.
  • Oversaw training of new staff as Head Bartender, ensuring consistent quality of products and addressing staff shortcomings to enhance overall team capability.
  • Progressed through NQ64 over nearly 4 years, starting as bartender, engaging with customers daily and delivering quick, effective service.

Education

HNC Diploma - Acting

The Manchester College
01-2020

A-levels - Acting

The Manchester College
01-2019

GCSE's -

Wilmslow High School

Skills

  • Customer Service
  • Proficient in Microsoft Suite
  • Microsoft Excel
  • Data entry
  • Office administration
  • Document management
  • Deadline coordination
  • Time management
  • Multitasking
  • Problem-solving
  • Problem Solving under pressure
  • Conflict management
  • Task collaboration
  • Teamwork
  • Detail orientation
  • Fast-paced environment
  • Administrative skills

References

  • Thomas Ford, NQ64, 07747350604
  • Ben Hallet, 07526945669

Timeline

Customer support team

Richer Sounds
07.2025 - Current

Supervisor

Wallop
05.2025 - 07.2025

Shift Runner

NQ64
06.2021 - 04.2025

HNC Diploma - Acting

The Manchester College

A-levels - Acting

The Manchester College

GCSE's -

Wilmslow High School

Similar Profiles

  • Chinni Krishna KChinni Krishna K

    Customer Support Team at S&P Global Market IntelligenceCustomer Support Team at S&P Global Market Intelligence

  • Kimberly Herrera PiedraKimberly Herrera Piedra

    Customer Support Team at ConcentrixCustomer Support Team at Concentrix

  • GREYSI RODRIGUEZGREYSI RODRIGUEZ

    <ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG

  • Emerson RoseEmerson Rose

    Customer Support Team Lead at ImPACT ApplicationsCustomer Support Team Lead at ImPACT Applications

CREATE PROFILE
Niall McGovern