Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Hobbies
Timeline
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Niall King

Abergavenny,Monmouthsire

Summary

I am a mature, punctual, positive, and hardworking individual, who always strives to aims for the highest standard possible, at any given task, great at working with a team or as an individual. In previous rolls the skills have gained great skills from interacting with customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose, to strong technical skills using multiple Microsoft programs like Excel, Word, PowerPoint etc. I am eager to be challenged in order to grow and further improve my IT skills. I have great communication skills enabling me to interact with a wide range of people.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
20
20
Certifications
1
1
Language

Work History

Trainee Dental Nurse

St Martins Implant and Dental Clinic
08.2022 - Current
  • Decontamination of instruments,
  • Maintaining dental operating equipment
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Ensuring that all relevant materials and supplies are in place,
  • Looking after patient records – including making notes when the dentist is examining a patient
  • Working closely with the dentist, responding quickly to requests and generally keeping the surgery ready for use.
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Followed practice procedures and protocols to maintain patient confidentiality
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order

Healthcare Worker

Priory Group Llanarth Court
12.2021 - 08.2022
  • Collaborate with other healthcare professionals to develop treatment plans for service users with mental health conditions
  • Implementing treatment plans and administering therapeutic care to their patients
  • Document and maintain patient health records
  • Document and maintain patient health records observing patients for behavioural changes on a day-to-day basis and understanding their care plans
  • Supervising and monitoring patients within the facility to ensure their safety and staff safety delivering a professional but friendly relationship building trust with the service user.
  • Completed necessary reports and documentation on time and to specifications.
  • Assisted patients with therapy exercises as specified by care team.

Claims Administrator/ Reconciliation Clerk

Notemachine Ltd
10.2017 - 11.2021
  • Investigating claims against ATMs where customers reported not getting their money, using journals and monitor feeds to collate evidence for each dispute with the data and coding
  • Meet timeline to produce the evidence needed to process claims
  • Setting up daily and weekly reconciliation/claims spreadsheets on excel using data that has been provided into a professional format using formulas like VLookup, Sumifs, Ceiling, Floor etc
  • Proving evidence to Link/MasterCard/Visa to justify the claim being accepted/declined
  • Working alongside other departments to investigate issues against ATMs.
  • Using excel to read journal data and coding to show dispensed figures or look for errors/coding to forecast any potential future issues with certain pan numbers or specific ATMs
  • Reconciling the ATMs, once the machine is filled the figures need to be calculated to work out if they match and if the ATM balanced or if there was difference leaving a loss or surplus
  • Investigating why there is any surplus/deficit on ATMs upon reconciling
  • Working with the ombudsman to provide evidence in relation to a customer’s complaint against their bank
  • Working with with other departments to predict potential fraud
  • Working closely with the Tech department and customer service team to forecast any potential outage or transaction related issues that could affect the whole estate and coming up with a solution to prevent/fix this issue if it arises
  • Working alongside the accountants and accounts receivable/payable teams to provide invoices and credits
  • Helping the accountants with producing the data and setting up files to transfer from Sage 200 to Sage X3.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Mentored office employees on proper administrative procedures and how to use programs such as EJBrowser (journals), Excel, keeping operations consistent and efficient for maximum performance.
  • Writing training programs on how to setup/investigate and process MasterCard/Visa claims.

Customer Advisor

Notemachine Ltd
10.2015 - 10.2017
  • Working with customers on the telephone to rectify / explain problems they have encountered using an ATM
  • Working in a busy call center answering and making outbound calls to customers
  • Liaising with proprietors etc
  • Establishing and helping to rectify problems
  • Working alongside the other departments
  • Understanding the systems in place within the company etc
  • Studio and Triton
  • During this time, I learned to experience working within a busy call center environment where I worked equally well alone, or part of a team
  • Answering and dealing with difficult customers/calls and calmly giving them the help needed to rectify the situation or put them in contact with the correct person.

Education

BTEC A-Levels - Extended Sports and Exercise Sciences

NPTC Group Brecon Campus
09.2013 - 12.2014

GCSE -

Brynmawr Comprehensive
09.2008 - 06.2013

Skills

    Communcation

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Accomplishments

  • Personal Details
  • Plevna, Dragon Lane,
  • Govilon,
  • Abergavenny,
  • Monmouthshire,
  • NP7 9PG
  • Contact:
  • PHONE:07896868774
  • EMAIL:
  • Niall.morgan@hotmail.co.uk
  • D.o.b
  • 29/03/1997
  • Hobbies:
  • Clay Pigeon Shooting – Competed at multiple world championships and home internationals for Wales
  • Winning multiple competitions including a bronze medal at the world championships as part of the Welsh junior team and compete on a weekly basis across Great Britain.

Certification

ICT (Level 1)

Software

Excel

Sage X3

Word

Triton

EJBrowser

Hobbies

Clay Pigeon Shooting – Competed at multiple world championships and home internationals for Wales. Winning multiple competitions including a bronze medal at the world championships as part of the Welsh junior team and compete on a weekly basis across Great Britain.


Rugby – Currently playing for Crickhowell RFC.

Timeline

Trainee Dental Nurse

St Martins Implant and Dental Clinic
08.2022 - Current

Healthcare Worker

Priory Group Llanarth Court
12.2021 - 08.2022

Claims Administrator/ Reconciliation Clerk

Notemachine Ltd
10.2017 - 11.2021

Customer Advisor

Notemachine Ltd
10.2015 - 10.2017

BTEC A-Levels - Extended Sports and Exercise Sciences

NPTC Group Brecon Campus
09.2013 - 12.2014

GCSE -

Brynmawr Comprehensive
09.2008 - 06.2013

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