Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIA ISABEL HOBSON

Pill Road,Hook

Summary

Polite and professional, with strong communication and multitasking skills looking for an exciting career change. Able to dynamically identify and solve issues within company guidelines, using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Ability to work independently to a high standard, and reliably within a team.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Sales Negotiator

J.J Morris
Haverfordwest, Pembrokeshire
06.2023 - Current
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Drafted leasing and sale agreements for tenant signing.
  • Carried out reference and credit checks on new clients.
  • Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
  • Liaised with potential buyers to qualify purchase potential, property requirements to determine and showcase suitable property offerings.
  • Arranged and attended 40+ viewing appointments, facilitating future purchase offers.
  • Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
  • Nurtured leads through sales pipeline within target timeframes.

Sales Consultant

Sugar Beach Tanning
Haverfordwest , Pembrokeshire
03.2023 - 06.2023
  • Increased revenue through upselling and consistent contract renewals.
  • Identified prospect needs and offered appropriate products and services.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.

Healthcare Support Worker

Hywel Dda University Health Board
Haverfordwest, Pembrokeshire
07.2022 - 06.2023
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Maintained strict confidentiality of information regarding patients.
  • Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
  • Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to nurses.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Domestic Assistant

Bronglais Hospital
Aberystwyth, Ceredigion
03.2021 - 07.2021
  • Supported implementation of new cleaning routines, improving quality and consistency of cleaning within residential settings.
  • Maintained high levels of resident satisfaction, promptly reporting feedback and complaints to management.
  • Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.

Waitress/ Bar Staff

The Castle
Little Haven, Pembrokeshire
02.2018 - 08.2019


  • Making food and drink recommendations
  • Checking identification to ensure customers are of a legal age to purchase alcohol
  • Ensuring the bar is fully stocked
  • Handling cash, credit and debit card transactions, ensuring charges are accurate and returning the correct change
  • Maintaining a clean work and dining environment
  • Working in high pressure situations in a busy kitchen/dining room.
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Processed cash and card payments accurately and efficiently.
  • Applied responsible alcohol service training to identify high-risk customers, escalating incidents to supervisors to mitigate risks.
  • Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.

Cafe Team Member

Tesco, Haverfordwest Pembrokeshire
Haverfordwest, Pembrokeshire
01.2018 - 01.2019
  • Demonstrated proper food handling and safety standards.
  • Warmly greeted customers and proactively reduced wait times.
  • Completed opening and closing checklists to create welcoming store environment.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
  • Advised customers on menu queries, recommendations and dietary and allergy concerns.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.

Education

Certificate of Higher Education - Healthcare science

Aberystwyth University
Aberystwyth, Ceredigion
07.2021

Certificate of Higher Education -

Aberystwyth University
09.2019 - 07.2020

Essential Skills Information / Communication Technology Level 2 -

Tasker Milward V.C School

Essential Skills Wales Application of Number Level 2 - undefined

Key Skills in Problem Solving Level 1 - undefined

GCSEs - Physical education

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

GCSEs - English language

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

A-Levels - English literature

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

GCSEs - Mathematics

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

GCSEs - Single Science

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

GCSEs - Additional science

Tasker Milward V.C School
Wales, Pembrokeshire
07.2016

GCSEs - Further additional science

Tasker Milward Comprehensive School
Wales, Pembrokeshire
07.2016

Skills

  • Experienced in customer facing roles
  • High standards of customer service
  • Payment processing
  • Highly motivated individual
  • Good organisational skills
  • Carries out tasks safely and to a high standard
  • Clear communication
  • Ability to work independently and within a team

Timeline

Sales Negotiator

J.J Morris
06.2023 - Current

Sales Consultant

Sugar Beach Tanning
03.2023 - 06.2023

Healthcare Support Worker

Hywel Dda University Health Board
07.2022 - 06.2023

Domestic Assistant

Bronglais Hospital
03.2021 - 07.2021

Certificate of Higher Education -

Aberystwyth University
09.2019 - 07.2020

Waitress/ Bar Staff

The Castle
02.2018 - 08.2019

Cafe Team Member

Tesco, Haverfordwest Pembrokeshire
01.2018 - 01.2019

Certificate of Higher Education - Healthcare science

Aberystwyth University

Essential Skills Information / Communication Technology Level 2 -

Tasker Milward V.C School

Essential Skills Wales Application of Number Level 2 - undefined

Key Skills in Problem Solving Level 1 - undefined

GCSEs - Physical education

Tasker Milward V.C School

GCSEs - English language

Tasker Milward V.C School

A-Levels - English literature

Tasker Milward V.C School

GCSEs - Mathematics

Tasker Milward V.C School

GCSEs - Single Science

Tasker Milward V.C School

GCSEs - Additional science

Tasker Milward V.C School

GCSEs - Further additional science

Tasker Milward Comprehensive School

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