NGOZI SANDRA OPOKE
Bolton,Lanchashire
Summary
Dedicated professional with a solid foundation in critical thinking and multitasking. Proven ability to communicate effectively and collaborate within teams. Strong decision-making skills ensure quality care while maintaining a positive attitude. Committed to continuous learning and development to support others.
Overview
19
19
years of professional experience
Work history
Director
Care24services Ltd
Bolton, North Lanarkshire
05.2023 - Current
- Assist in overall management and strategic direction of the company.
- Ensure delivery of high-quality care services across organisation.
- Maintain compliance with relevant regulations, policies, and industry standards.
- Collaborate with senior management to establish organisational goals and objectives.
- Support development and implementation of policies and operational strategies to enhance service delivery.
- Facilitate business growth and contribute to organisational development.
- Manage budgets, resources, and staffing to promote efficient operations.
- Guide teams to uphold high performance and quality care.
- Represent company in meetings with stakeholders, clients, and regulatory bodies.
- Sustain organisation’s reputation as a trusted provider of care services.
Healthcare assistant (Band 3),
Northern Care Alliance NHS Foundation Trust,
Salford, Lancashire
02.2023 - Current
- Supported patient care and assisted clinical team with daily activities.
- Helped patients with personal care tasks including washing, dressing, and mobility.
- Ensured patients remained comfortable and received dignified treatment.
- Assisted with clinical tasks including preparation of equipment for procedures.
- Maintained clean, safe, and hygienic environment for patients and staff.
- Contributed to effective communication within healthcare team.
- Helped uphold high standards of care and promote patient well-being.
Senior healthcare assistant
Bolton Council,
Bolton
12.2024 - 03.2026
- Supervised and supported care staff to maintain high standards of care.
- Provided personal care to service users in a respectful manner.
- Administered medication according to care plans and policies.
- Assisted in the development and review of person-centred care plans.
- Collaborated with families, healthcare professionals, and colleagues to coordinate care.
- Ensured care was delivered safely and compassionately.
- Mentored and guided new or junior staff members.
- Maintained compliance with safeguarding policies and health and safety standards.
- Promoted wellbeing, dignity, and independence of service users.
Support Worker,
Deafway Blockhole Brow, Preston,
Preston, Lancashire
04.2024 - 12.2025
- Provide tailored assistance to individuals who are Deaf or hard of hearing.
- Promote independence and support overall well-being in daily life.
- Assist with daily living activities and personal care needs.
- Encourage participation in community engagement and social activities.
- Maintain a safe, inclusive, and supportive environment.
- Respect and respond to individual needs, preferences, and communication styles.
- Work collaboratively with colleagues to deliver person-centred support.
Resident healthcare assistant
Moorfields Residential Care Home, Bury
Bury, Lancashire
08.2022 - 02.2023
- Ensured patient satisfaction by addressing concerns and resolving issues swiftly.
- Delivered high-quality care, ensuring a safe and comfortable environment for all residents.
- Conducted regular checks on residents during night shifts to ensure safety.
- Provided emotional support for distressed individuals, promoting overall wellbeing.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Healthcare Assistant,
Right Care Agency, Bolton.
Bolton, Lancashire
05.2021 - 07.2022
- Assist clients with daily activities to ensure necessary support.
- Encourage client independence and enhance overall well-being.
- Support personal care routines such as bathing, dressing, and grooming.
- Provide timely medication reminders as per care plans.
- Enable clients to maintain independence in their homes while receiving compassionate care.
- Provide medication reminders in line with care plans.
Healthcare Assistant,
Spring Healthcare Ltd, Bolton
Bolton, Lancashire
01.2021 - 06.2022
- Assisted in patient care, improved comfort and well-being.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provide personalised care to clients in their own homes.
- Support clients in maintaining independence and quality of life.
Deputy Sales Manager,
Sandybest Ltd
Bolton, Lancashire
04.2020 - 12.2021
- Fostered positive working environment through strong leadership skills.
- Conducted market research for competitive analysis and strategic planning.
- Implemented promotional offers to increase sales revenue.
- Provided comprehensive after-sales service, building lasting relationships with customers.
- Organised special events and promotions, attracting new clientele.
- Provided assistance to customers, improving their shopping experience.
Support Worker
House of Prayer Ministry, Bolton
Bolton, Lancashire
04.2013 - 10.2019
- Supported daily living skills training which increased client self-sufficiency.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted with mobility issues enabling easier movement around the home.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Assisted in maintaining a clean environment for improved client health.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Support Worker,
Parkville Care Centre, Middlesbrough
Middlesborough , North Yorkshire
07.2011 - 06.2012
- Provided compassionate care to residents, addressing physical, emotional, and social needs.
- Assisted residents with daily living activities, including bathing, dressing, and personal hygiene.
- Supported residents with mobility, promoting independence and dignity.
- Helped with meal preparation, ensuring residents received adequate nutrition.
- Maintained accurate care records and documentation.
- Observed and reported changes in residents’ health or behaviour to the care team.
- Contributed to a positive, safe, and supportive environment to enhance residents’ quality of life.
Food Production
Country Style Food, Stockton-On-Tees.
Stockton-on-Tees, Durham
02.2010 - 07.2011
- Maintained cleanliness and hygiene in kitchen and production areas.
- Assisted in ensuring all equipment was cleaned, sanitised, and operational.
- Monitored stock levels to guarantee availability of supplies.
- Supported inventory management and stock organisation.
- Ensured food items were stored correctly following safety guidelines.
- Facilitated smooth operation of food production.
- Aided in ensuring all products met customer expectations and food safety standards.
National Youth Service Corps (NYSC),
Guardian Angel Motherless Babies Home, Enugu,
Nigeria , Enugu Nigeria
03.2007 - 05.2008
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
NVQ Level 6 - Diploma in Health and Social Care Management
London School of International Business
London, United Kingdom. 11.2022 -
NVQ Level 5 - Diploma in Health and Social Care Management
London School of International Business
London, United Kingdom. 11.2023 - 11.2024
NVQ Level 3 - Access To Higher Education Diploma (Nursing)
Learn Direct{ Open Colleges)
Online. United Kingdom. 04.2018 - 08.2022
GCSEs - English Language
Bolton College, Bolton
Bolton,United Kingdom. 02.2021 - 06.2022
Master of Science - Human Resource Management
Teesside University Middlesbrough,
Middlesbrough, United Kingdom 11.2008 - 02.2011
Bachelor of Science - Sociology
Enugu State University of Science and Technology,
Nigeria 01.2002 - 09.2006
SSCE/WAEC (GCSE Equivalent), - English, Math, Biology
Community Secondary School, Egbeda,
Nigeria 01.1998 - 06.2002
Skills
- Critical thinking and multitasking
- Effective communication skills
- Interpersonal and teamwork abilities
- Decision-making and assertiveness
- Positive attitude and quality care
- Willingness to learn and develop
- Self-motivation and dedication to support others
Affiliations
- Volunteering in community or healthcare-related activities.
- Reading about health, wellbeing, and personal development.
- Participating in fitness activities such as walking, gym, or yoga to promote a healthy lifestyle.
- Supporting community events and social activities.
- Learning new healthcare skills and attending training sessions.
- Spending time with family and engaging in social activities.
- Listening to music and watching educational or health-related programmes.
Timeline
Senior healthcare assistant
Bolton Council,
12.2024 - 03.2026
Support Worker,
Deafway Blockhole Brow, Preston,
04.2024 - 12.2025
NVQ Level 5 - Diploma in Health and Social Care Management
London School of International Business
11.2023 - 11.2024
Director
Care24services Ltd
05.2023 - Current
Healthcare assistant (Band 3),
Northern Care Alliance NHS Foundation Trust,
02.2023 - Current
NVQ Level 6 - Diploma in Health and Social Care Management
London School of International Business
11.2022 -
Resident healthcare assistant
Moorfields Residential Care Home, Bury
08.2022 - 02.2023
Healthcare Assistant,
Right Care Agency, Bolton.
05.2021 - 07.2022
GCSEs - English Language
Bolton College, Bolton
02.2021 - 06.2022
Healthcare Assistant,
Spring Healthcare Ltd, Bolton
01.2021 - 06.2022
Deputy Sales Manager,
Sandybest Ltd
04.2020 - 12.2021
NVQ Level 3 - Access To Higher Education Diploma (Nursing)
Learn Direct{ Open Colleges)
04.2018 - 08.2022
Support Worker
House of Prayer Ministry, Bolton
04.2013 - 10.2019
Support Worker,
Parkville Care Centre, Middlesbrough
07.2011 - 06.2012
Food Production
Country Style Food, Stockton-On-Tees.
02.2010 - 07.2011
Master of Science - Human Resource Management
Teesside University Middlesbrough,
11.2008 - 02.2011
National Youth Service Corps (NYSC),
Guardian Angel Motherless Babies Home, Enugu,
03.2007 - 05.2008
Bachelor of Science - Sociology
Enugu State University of Science and Technology,
01.2002 - 09.2006
SSCE/WAEC (GCSE Equivalent), - English, Math, Biology
Community Secondary School, Egbeda,
01.1998 - 06.2002