Summary
Overview
Work history
Education
Skills
Languages
REFERENCES
Certification
Timeline
Generic

Ngozi Elizabeth Akamagwuna

Aberdeen,Aberdeen City

Summary

Enthusiastic individual dedicated to delivering compassionate, emotional, physical, mental, and accessible support through strong relationship-building skills and emotional intelligence.
Highly diligent carer, skilled in assisting elderly, convalescents, sick clients, disabled as well as individuals with learning disabilities with daily living activities and companionship. Proficient at helping clients with feeding, proper nutrition and personal care. Extensive experience in personalised care and day-to-day support. Passionate about improving the well-being of others and providing compassionate support to the patient community. Caring, resourceful, and skilled at interacting with people from various cultures, demonstrating patience and professionalism to resolve challenging situations.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Health Care assistant/support worker

Healthrites Care Solutions Limited
Aberdeen, Aberdeen City
03.2024 - Current
  • Delivering comprehensive care to clients with diverse of medical and developmental needs, including conditions such as osteoarthritis, rheumatoid arthritis, lupus, multiple sclerosis, cerebrovascular accidents, cerebral palsy, learning disabilities, diabetes, PEG care, myasthenia gravis, oedema, impaired motor skills, ulcerations, and functional neurological disorders in their homes
  • Manage personal hygiene of clients including bathing, dressing, feeding, and toileting, while upholding their dignity and privacy, this includes bed-bound clients.
  • Safely complete client transfers and repositioning using right techniques and equipment according to approved moving and handling plan of clients.
  • Monitor clients' health and well-being, documenting and promptly communicating any physical or psychological changes to appropriate team/personnel
  • Administer medications and oversee PEG feeds in line with professional training and guidelines and documentation
  • Encourage participation in social, educational, and recreational activities to promote inclusion and independence.
  • Collaborate with healthcare professionals, families, and stakeholders to ensure effective implementation and regular review of care plans.
  • Maintain meticulous records, including health action plans, risk assessments, and daily visit logs.
  • Uphold patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.

Travel Team lead, Branch Manager

Golden sands systems & materials ltd
Port Harcourt, Rivers state, Nigeria
07.2017 - 01.2023
  • Led the tour planning department to source products and destinations that meet customer demand for tailor-made travel and sustainable tourism experiences
  • Worked with the customer service team to maintain excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers for over 1000 customers
  • Pursued innovative and alternative ideas for business growth and visibility, introducing 5 new destinations within Africa, 4 new destinations in Asia, 2 destinations in Europe and one destination in North-America, as well as introducing travel SIMS for passengers who bought packages to these new destinations.
  • Negotiated favourable contract terms with partner airlines, hotels, cruise liners, tour operators to ensure reduced travel programme costs in favour of Golden sands travel and tours limited as well as customers
  • Analysed and prepared reports on travel spend for various destinations for improved budget planning purposes.
  • Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.
  • Handled complex customer complaints, liaising with partners to provide prompt resolution. this resulted in over 90% customer satisfaction
  • Trained travel consultants to use booking systems, decreasing reservation time. Conducted in-house training to update staff on travel/tourism trends and destinations
  • Researched and developed cost-effective travel itineraries, exceeding customer expectations, leading to increased customers (New clients) for Quarter four of 2022 by 9.2%
  • Led travel consultants in managing and maintaining highly successful programs consistently meeting agency sales targets.

Intern/Admin Assistant

Ministry of Establishment and Special Duties
Benin city, Edo State, Nigeria
02.2016 - 05.2017
  • Conducted in-person research consultations with members of community development associations to identify the FELT needs of various communities in Edo state.
  • Worked closely with diverse community groups to promote inclusion of the locals in all stages of the project. This was important because analysis carried out showed that this way, the locals would be emotionally invested in and protect the projects or facilities provided them.
  • Communicated with diverse stakeholders, offering continued courtesy, enthusiasm and clarity when required
  • Maintained thorough understanding of relevant regulations and legislation to provide optimal, compliant support.
  • Evaluated policies for technical feasibility and potential constraints and worked within communities to build trust and compile data for future policy changes.
  • Encouraged dialogue about policy changes, leveraging information to better target initiatives.
  • Built positive relationships with local representatives to stay current on needs and understand policy impacts.
  • Interceded during community disputes ensuring that differences are sorted out amicably

Education

Master of Science - Industrial Relations

Ignatius Ajuru University
Portharcourt, Nigeria

Master of Science - Business Analytics

University of Dundee
Dundee
04.2001 - /2024

Bachelor of Education - Adult and Non-Formal Education

University of Benin
Edo state, Nigeria
04.2001 -

Skills

  • Expertise in personal care and hygiene assistance
  • Proficiency in medication administration and PEG care
  • Skilled in person-centred care planning
  • Competent in health monitoring and reporting
  • Strong empathy and active listening abilities
  • Promotion of social inclusion and client independence
  • Collaboration with multidisciplinary teams
  • Accurate and detailed record-keeping

Languages

English
Native

REFERENCES

These will be made available on request.

Certification

ONGOING

SVQ LEVEL 3 (SCQF LEVEL 7) IN HEALTH AND SOCIAL CARE


COMPLETED

  • 1 Moving and Handling in Care (with Practical Skills)
  • 2 Care Assistant/Support Worker Training Courses: ·

i. Enhancing Care Excellence ·

ii. Safeguarding Adults ·

iii. Dementia Awareness ·

iv. Medication Management ·

v. Communication in Care


SKILLS EDUCATION LANGUAGES TRAINING/COURSES TAKEN ·

i. Infection Prevention and Control ·

ii. Health and Safety Awareness ·

iii. Food Hygiene & Food Allergies Awareness

iv. First Aid and Basic Life Support ·

v. Duty of Care ·

vi. Equality and Diversity ·

vii. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) ·

viii.Fire Safety Awareness ·

ix. Slips, Trips, and Falls ·

x. Behaviour Management 3


E-LEARNING: ·

i. Mental Capacity ·

ii. Anaphylaxis Management

Timeline

Health Care assistant/support worker

Healthrites Care Solutions Limited
03.2024 - Current

Travel Team lead, Branch Manager

Golden sands systems & materials ltd
07.2017 - 01.2023

Intern/Admin Assistant

Ministry of Establishment and Special Duties
02.2016 - 05.2017

Master of Science - Business Analytics

University of Dundee
04.2001 - /2024

Bachelor of Education - Adult and Non-Formal Education

University of Benin
04.2001 -

Master of Science - Industrial Relations

Ignatius Ajuru University

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Ngozi Elizabeth Akamagwuna