Ngonde-Hannah Takang
Nottingham,Nottinghamshire
Summary
I am a charismatic professional with talent for creating welcoming environments and fostering positive experiences. I'm skilled in interpersonal communication and conflict resolution, and bring a warm and attentive approach to all interactions. I'm committed to enhancing guest satisfaction and ensuring smooth, enjoyable visits for all patrons.
Overview
6
6
years of professional experience
Work history
Hostess
Effervescent Agency
Nottingham, Nottinghamshire
2025.04 - 2026.06
- Provided exceptional customer service, resulting in high levels of guest satisfaction.
- Enhanced event ambiance by greeting and directing guests promptly upon arrival.
- Promoted upcoming events to guests, contributing to higher turnout rates.
- Checked identification of customers to ensure legal drinking age compliance.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Home carer
ADON Health
Coventry, West Midlands
2024.04 - 2024.09
- Administered medication as prescribed to manage health conditions effectively.
- Assisted clients with mobility issues to increase independence and confidence.
- Provided overnight care when required; ensuring peace of mind for both client and relatives.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
GCSE Maths tutor
Independent
Coventry, West Midlands
2022.01 - 2024.09
- Kept up-to-date with changes within the national curriculum ensuring relevant content was being taught.
- Introduced alternative solving methods when pupils struggled with conventional techniques, aiding their understanding.
- Scheduled extra revision classes around examination periods reducing pre-exam stress among pupils.
- Assisted pupils with homework tasks ensuring they understood the work set by their school teachers.
Bartender
Mint People
Nottingham, Nottinghamshire
2023.04 - 2024.08
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Managed stock levels efficiently, preventing shortage during peak hours.
Customer Sales Assistant
Peter Posh Formal Suit Hire
Warwick, Warwickshire
2022.03 - 2023.09
- Assisted large wedding parties in making informed purchasing decisions.
- Managed stock level for effective store operation.
- Built relationships with customers through friendly interaction and assistance.
- Placed orders and managed appointments whilst maintaining an orderly showroom.
Personal assistant
Flutter Wink & Co
Coventry, West Midlands
2020.07 - 2021.12
- Managed correspondence, reduced response time by ensuring timely replies.
- Updated company database regularly to maintain accurate records.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
Education
GCSEs -
King Henry VIII Senior School
Coventry 09/2016 - 07/2021
A-Levels - Maths, Biology, Chemistry
King Henry VIII Sixth Form
Coventry 09/2021 - 07/2023
Foundation Degree in Science - Pharmacology
Nottingham Trent University
Nottingham 09/2023 - 06/2024
Bachelor of Science - Pharmacology
University of Nottingham
Nottingham 09/2024 -
Skills
- Diplomatic negotiation
- Customer focus
- Retail industry knowledge
- Hygiene standards compliance
- Team collaboration
- Effective communication
- Articulation skills
- Childcare experience
- High-pressure performance
Affiliations
- Running
- Pilates
- Reading
Accomplishments
Throughout my academic and extracurricular pursuits, I have consistently demonstrated a dedicated commitment to excellence and personal growth. I am proud to have achieved my LAMDA Grade 3 certification , which has significantly bolstered my communication skills, alongside reaching ABRSM Grade 4 in flute , reflecting my disciplined approach to artistic development. My passion for sports is equally strong, evidenced by my successful attainment of a Sports scholarship in Rugby, Netball, Hockey and Athletics, and my selection for the Centre of Excellence (CofE) at the Worcester Warriors Women's Rugby Squad . These accomplishments reflect not only my technical proficiency and athletic potential but also my resilience and unwavering drive to succeed at a high level.
References
References available upon request.
Timeline
Hostess
Effervescent Agency
2025.04 - 2026.06
Home carer
ADON Health
2024.04 - 2024.09
Bartender
Mint People
2023.04 - 2024.08
Customer Sales Assistant
Peter Posh Formal Suit Hire
2022.03 - 2023.09
GCSE Maths tutor
Independent
2022.01 - 2024.09
Personal assistant
Flutter Wink & Co
2020.07 - 2021.12
GCSEs -
King Henry VIII Senior School
09/2016 - 07/2021
A-Levels - Maths, Biology, Chemistry
King Henry VIII Sixth Form
09/2021 - 07/2023
Foundation Degree in Science - Pharmacology
Nottingham Trent University
09/2023 - 06/2024
Bachelor of Science - Pharmacology
University of Nottingham
09/2024 -