Nga Yan (Peggy) Suen
Guildford,Surrey
Summary
Highly skilled in fostering learning environments and facilitating growth. Strong background in communication and team collaboration. Proven track record of successfully implementing training programmes and enhancing employee performance. Adaptable, resourceful, and committed to continuous improvement.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work history
Regional Learning & Development Manager
Geodis Asia Pacific
Hong Kong
2011.03 - 2021.07
- Developed and implemented regional training programmes to enhance employee skills and knowledge.
- Collaborated with senior management to identify learning needs and create tailored training solutions.
- Championed the use of digital learning tools to improve accessibility and engagement in training initiatives.
- Evaluated the effectiveness of training programmes through feedback and assessments to ensure alignment with business objectives.
- Established partnerships with external training providers to expand learning opportunities and resources.
- Fostered a positive learning environment, resulting in higher job satisfaction rates amongst staff members.
- Designed interactive e-learning materials to boost participants' understanding and retention of information.
- Oversaw training programmes for new hires, fostering a culture of continuous learning and development.
- Sourced and selected talents to establish a robust workforce.
- Championed 'Investors In People' accreditation to enhance organisational standards.
Regional Business Solutions Manager
Geodis Asia Pacific
Hong Kong
2009.05 - 2011.03
- Collaborated with Tender team members to prepare tenders for competitive bidding on new business opportunities.
- Trained and supported operational teams across different countries to enhance performance.
- Optimised operational processes to improve service delivery and reduce turnaround times.
Regional Key Account Manager
Geodis Asia Pacific
Hong Kong
2004.11 - 2009.05
- Developed and managed key customer accounts to drive business growth.
- Implemented strategies to secure new business and expand market presence.
- Conducted regular review meetings to maintain strong customer relationships.
- Provided expert advice to customers for effective logistics solutions.
- Collaborated with cross-functional teams to design tailored logistics solutions for clients.
Market Analyst
Geodis Hong Kong
Hong Kong
2000.09 - 2004.10
- Prepared and analysed sales reports to measure and optimise sales performance
- Supported team in achieving ambitious sales targets through multi-channel marketing campaigns.
- Provided administrative support for sales & marketing department, enhancing operational efficiency.
- Generated quality sales leads through cold calling to achieve new business targets.
Marketing Executive
Longwick
Hong Kong
1998.10 - 2000.08
- Liaised with overseas customers to enhance communication efficiency.
- Coordinated with production team to ensure timely delivery of products.
- Researched and developed new products while improving overall product quality.
Education
Bachelor of Business Administration - Marketing
Hong Kong Baptist University
Hong Kong September 1995 - 1998.06
Skills
- Talent development and training
- Project management
- Coaching and mentoring
- E-learning platform expertise
- Learning facilitation
- Employee performance management
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced
English
Advanced
Timeline
Regional Learning & Development Manager
Geodis Asia Pacific
2011.03 - 2021.07
Regional Business Solutions Manager
Geodis Asia Pacific
2009.05 - 2011.03
Regional Key Account Manager
Geodis Asia Pacific
2004.11 - 2009.05
Market Analyst
Geodis Hong Kong
2000.09 - 2004.10
Marketing Executive
Longwick
1998.10 - 2000.08
Bachelor of Business Administration - Marketing
Hong Kong Baptist University
September 1995 - 1998.06