NEWTON DSOUZA
Bristol,UK
Summary
Focused with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Skilled at developing local business strategy and overseeing change management to implement successful improvements.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Airport Baggage Handler
Menzies Aviation
Gatwick, England
05.2023 - Current
- Worked flexibly to provide round-the-clock baggage handling services according to busy flight schedules.
- Handled fragile and bulky items with due care for safe transportation to designated destinations.
- Transferred luggage to baggage claim areas, quickly unloading onto conveyor systems to maintain passenger flow.
- Unloaded passenger luggage and air cargo onto carts and dollies for safe transportation.
- Loaded and unloaded commercial cargo items, verifying transport and customs documentation.
- Collected, sorted and checked luggage against flight lists, reducing cases of misplaced goods.
Front Desk Manager
American Spine Centre
Dubai, United Arab Emirates
06.2020 - 12.2022
- Collaborated with external providers to meet patient care continuity needs.
- Recruited committed, hardworking clinical teams for reliable care services.
- Managed daily service operations through strategic care planning.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Attended health conventions to monitor product and service evolutions.
- Planned annual budgets to meet operational needs within financial targets.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Controlled cash and credit card payment transactions at the front desk.
- Supervised front desk operations to ensure that all patient's received superior customer service from hospital employees.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Ran reports detailing daily actions, including patient's numbers, accounting expenses and income and service usage.
Front Desk Supervisor
Emirates Hospital
Dubai, United Arab Emirates
10.2017 - 06.2020
- Managing reception, finance, call centre & insurance staff.
- Assure that all departments are in compliance with all standards including policies and procedure and other requirements
- Monitoring insurance related queries like claims, rejection & resubmission.
- Monitoring In-Patient/Out-Patient Admission and Discharge.
- Assessed clinical care provisions to meet required safety standards.
- Liaising with other departments.
- Conduct store inventories once per quarter.
- Recruited committed, hardworking clinical teams for reliable care services.
- Managed daily service operations through strategic care planning.
- Verified accuracy of financial data.
- Controlled cash and credit card payment transactions at the front desk.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
Billing Executive
NMC Hospital
Dubai, United Arab Emirates
07.2015 - 07.2017
- Generated and sent invoices to clients for payment.
- Escalated complex billing issues to senior teams for closure.
- Maintained KYC information from customer background checks to meet legal requirements.
- Updated revenue recognition schedules to facilitate billing requests.
- Formatted billing files to capture client preferences and payment information.
- Reconciled client accounts to settle outstanding balances and balance excess payments.
- Contacted clients with unpaid invoices to seek payment.
- Originated billing and collection reports to aid revenue forecast and planning activities.
Floor Manager
Mahindra retail
Bangalore, India
06.2011 - 12.2014
- Motivated and led team members to consistently exceed store sales targets.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Managed team of 18 employees, providing ongoing training and guidance to maximise potential.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Collaborated with management on recruitment, financial and training issues.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Marketing Executive
STEP UP GROUP
Mangalore, India
06.2010 - 05.2011
- Created engaging marketing materials, driving campaign and brand awareness.
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
- Managed marketing budgets with data and results-driven decision making.
- Coordinated promotional activities and trade shows to increase brand visibility.
Education
Bachelor of Business Administration - Business management
06.2005 - 04.2008
Skills
- Airfield safety procedures
- Health and Safety risk assessments
- Quality assurance controls
- SAP expertise
- Staff Management
- Work flow planning
- Budgeting and forecasting
- Negotiation
- Business administration
- Report generation
- Patient relations
Certification
- Certified SAP IS Retail, Doctor SAP - 2012
- Certified Tally 9.0, NIIT - 2009
- Certified Microsoft office, NIIT - 2009
Languages
English
Fluent
A1
Hindi
Fluent
A1
Marathi
Intermediate
A1
Urdu
Upper intermediate
A1
konkani
Master or proficient
C2
Timeline
Airport Baggage Handler - Menzies Aviation
05.2023 - Current
Front Desk Manager - American Spine Centre
06.2020 - 12.2022
Front Desk Supervisor - Emirates Hospital
10.2017 - 06.2020
Billing Executive - NMC Hospital
07.2015 - 07.2017
Floor Manager - Mahindra retail
06.2011 - 12.2014
Marketing Executive - STEP UP GROUP
06.2010 - 05.2011
Upendra Pai Memorial College - Bachelor of Business Administration, Business management
06.2005 - 04.2008
- Certified SAP IS Retail, Doctor SAP - 2012
- Certified Tally 9.0, NIIT - 2009
- Certified Microsoft office, NIIT - 2009
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