Newt Kelly
Harlow,United Kingdom
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work history
Team leader
Hobbycraft
Harlow, Essex
08.2023 - 01.2025
- Provided leadership and direction for employees.
- Coached general assistants through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints to maintain customer service standards.
- Familiarised with internal company software, as well as other company operations such as booking in deliveries, fulfilling Click and Collects, and Stock Integrity.
General Assistant
Hobbycraft
Harlow, Essex
11.2021 - 08.2023
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
Freelance Artist
Self-Employed
11.2017 - Current
- Handled sales of original artwork at comic conventions, ensuring smooth transactions.
- Designed window display artwork for local businesses, creating visually appealing store fronts to attract customers.
- Led collaborative community projects to drive sales and increase customer base.
- Created custom art pieces to meet client specifications.
Education
Batchelor of Arts - Animation
Plymouth College of Art
Plymouth07-2021
A-Levels And GCSEs -
St Marks Catholic School
Harlow07-2018
Skills
- Complaint resolution
- Cash handling
- Customer service oriented
- 2D illustration and design
- Product knowledge
- Creative problem solving
- Good listening skills
- Fast Learner
- Expert Attention to Details
- Highly Dependable
- Team work
Timeline
Team leader
Hobbycraft
08.2023 - 01.2025
General Assistant
Hobbycraft
11.2021 - 08.2023
Freelance Artist
Self-Employed
11.2017 - Current
Batchelor of Arts - Animation
Plymouth College of Art
A-Levels And GCSEs -
St Marks Catholic School
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