Summary
Overview
Work History
Education
Skills
hobbies
Timeline
Generic

Nevyana Nikolova

housekeeper
Ilford

Summary

Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I am seeking a Family, where I can use my experience, where I can use my skills and knowledge to help for the comfort. I want to be part of their daily needs.
I believe in hard work, seriousness and persistence.
I am a mum as well, so I can understand your needs.
Thank you

Overview

7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Shop Assistant

ventex ltd
Barking, BDG
04.2019 - Current
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Improved operations through consistent hard work and dedication.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Resolved problems, improved operations and provided exceptional service.

housekeper

private family
London, LND
04.2018 - 03.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned elevators, glass and planters in public areas.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Ordered and received products and supplies to stock kitchen areas.

Hotel Supervisor

intercontinental hotel
London, LND
02.2017 - 11.2018
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.

customer service

Any clean ltd
Dagenham, BDG
04.2016 - 12.2016
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved operations through consistent hard work and dedication.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

degree - Economics

University of economics
Sofia
09.1994 - 05.1999

I don't have a degree - Hospitality management

Mont rose college
Ilford, RDB
02.2015 - 03.2017

Skills

Ordering cleaning supplies

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hobbies

I like to drive, cook, swing, read books

Timeline

Shop Assistant

ventex ltd
04.2019 - Current

housekeper

private family
04.2018 - 03.2019

Hotel Supervisor

intercontinental hotel
02.2017 - 11.2018

customer service

Any clean ltd
04.2016 - 12.2016

I don't have a degree - Hospitality management

Mont rose college
02.2015 - 03.2017

degree - Economics

University of economics
09.1994 - 05.1999

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