Nevpreet Hanspal
London,ENG
Summary
Accomplished and highly motivated Senior Manager with over a decade of experience delivering strategic leadership, operational excellence, and transformational change within complex, regulated environments. Proven track record of leading multidisciplinary teams, driving service improvement, and implementing governance frameworks that enhance organisational performance and ensure compliance.
Recognised for a confident and decisive leadership style, with the ability to influence senior stakeholders, build strong cross-functional partnerships, and deliver high-impact initiatives. Brings strong commercial and operational awareness, alongside a commitment to developing high-performing teams and fostering a culture of accountability and continuous improvement.
Experienced in managing large-scale operations, overseeing budgets and resources, and navigating complex challenges with resilience and sound judgement, ensuring consistent delivery of high-quality, outcome-focused services.
Now seeking to transition into a senior management role within the healthcare sector, leveraging transferable leadership expertise, strategic management qualifications, and a growing specialism in mental health awareness to support patient-centred care and effective service delivery.
Overview
15
15
years of professional experience
10112
10112
years of post-secondary education
Work history
Senior Property Licensing Manager
Ealing Council
2016.01 - 2026.04
- Direct and lead a multidisciplinary operational team of 15 - 20 staff, driving high performance, accountability, and consistent achievement of service objectives
- Drive operational transformation through the design and implementation of policies, procedures, and governance frameworks, strengthening compliance and service delivery
- Lead complex, high-impact projects, introducing new systems and process improvements to enhance efficiency and streamline operations
- Elevate team capability and engagement through coaching, mentoring, and leadership development, fostering a high-performing and resilient workforce - Most of my staff end up progressing to a more senior post
- Strengthen strategic stakeholder relationships, enabling effective cross-department collaboration and improved organisational outcomes
- Oversee budget planning and resource allocation, ensuring alignment with strategic priorities and operational demands
- Embed a culture of continuous improvement, enhancing workflows and improving overall service effectiveness - using methods such as 360 feedback
- Lead complex decision-making and risk management, navigating regulatory challenges and ensuring successful delivery of organisational objectives
Recruitment Specialist (Secondment)
Ealing Council
2021.01
- Accelerate recruitment delivery through targeted sourcing strategies and streamlined hiring processes.
- Build and sustain strong talent pipelines, ensuring access to high-quality candidates to meet workforce demands.
- Influence hiring outcomes through effective stakeholder engagement and clear alignment of recruitment strategies.
- Enhance candidate experience and offer management, improving hiring success and engagement.
- Deliver effective onboarding processes, supporting smooth integration and early employee success by 20%
- Align recruitment activity with workforce planning, contributing to organisational resourcing priorities
Team Leader
HSBC
2014.01 - 2016.01
- Drive team performance against key objectives, using coaching and structured performance management to improve outcomes by 50%
- Transform operational efficiency by implementing process improvements and enhancing team productivity by 20%
- Enhance customer service delivery, ensuring high standards and effective resolution of complex issues
- Develop team capability, mentoring staff and supporting progression into leadership roles by 10%
- Strengthen cross-functional collaboration, ensuring alignment and consistency in service delivery
Banking Advisor
HSBC
2011.01 - 2013.01
- Deliver strong commercial and service outcomes through proactive client engagement and relationship management
- Contribute to business growth by identifying opportunities to promote financial products and services - increased sales by 20%
- Ensure full regulatory compliance, maintaining high standards of risk management and service delivery
- Enhance customer experience, resolving queries efficiently and providing tailored support
- Support team development, assisting in onboarding and sharing best practice to improve performance by 30%
Education
Level 7 Diploma - Strategic Management & Leadership (Master’s Level)
Chartered Management Institute
OnlineNVQ Level 3 - Mental Health Awareness
OnlineNVQ Level 3 - Child Mental Health
OnlineLevel 5 Diploma - Learning & Development (CIPD)
OnlineLevel 3 Diploma - HR Practice (CIPD)
OnlineGCSEs - Maths, English, Science
2009-05
Skills
- Strategic Leadership & Operational Management
- Stakeholder Engagement & Partnership Working
- Policy Development & Regulatory Compliance
- Workforce Planning & Talent Development
- Project & Change Management
- Budgeting & Resource Management
- Performance Management & Service Improvement
- Mental Health Awareness & People-Centred Leadership
Timeline
Recruitment Specialist (Secondment)
Ealing Council
2021.01
Senior Property Licensing Manager
Ealing Council
2016.01 - 2026.04
Team Leader
HSBC
2014.01 - 2016.01
Banking Advisor
HSBC
2011.01 - 2013.01
Level 7 Diploma - Strategic Management & Leadership (Master’s Level)
Chartered Management Institute