Nevpreet Hanspal
Senior Manager
London
Summary
I am a highly confident, driven, and motivated professional with a proven ability to excel in challenging and complex environments while meeting tight deadlines. My extensive experience in recruitment and selection, performance management, handling disciplinary matters and grievances, and mentoring equips me with a robust skill set that makes me a valuable asset to any team.
With strong leadership skills and hands-on experience in managing staff, I effectively lead diverse teams to deliver exceptional service. My exceptional communication abilities allow me to engage seamlessly with the public, professionals, and senior management on sensitive issues, ensuring effective resolutions.
Overview
14
14
years of professional experience
Work History
Senior Manager
Ealing Council
12.2016 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Recruitment Specialist (Secondment)
Ealing Council
01.2021 - 12.2021
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.
- Assisted with writing job postings and job descriptions for boards.
Team Leader
HSBC Bank
01.2014 - 11.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Devised and implemented processes and procedures to streamline operations.
Banking Advisor
HSBC Bank
01.2011 - 12.2013
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Monitored market trends to provide up-to-date information on investment opportunities for clients.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Assisted in training new employees, sharing best practices in achieving excellent customer service standards.
- Improved branch sales performance by cross-selling various banking products and services.
Education
Level 7 Diploma Strategic Management Leadership Pr - Masters Degree in Leadership
Learn Direct
Bournemouth, United Kingdom 04.2001 -
Level 5 Diploma Learning & Development - Learning And Development
Chartered Institute of Personnel And Development
Wimbledon, United Kingdom 04.2001 -
Level 3 Diploma in Human Resource Practice - Human Resource Practice
Chartered Institute of Personnel And Development
Wimbledon, United Kingdom 04.2001 -
NVQ Level 3 - Mental Health Awareness - Mental Health
Learn Direct
Bournemouth, United Kingdom 04.2001 -
NVQ Level 3 - Child Mental Health Training - Mental Health
Learn Direct
Bournemouth, United Kingdom 04.2001 -
GCSE's A-C - Maths, English, Science
Swakeleys School For Girls
Hillingdon, United Kingdom 04.2001 -
Skills
- Strategic planning
- Talent development
- Staff management
- Organizational improvement
- Corporate communications
- Human resources management
- Teamwork and collaboration
- Problem-solving
- Time management
- Negotiation and conflict resolution
- Excellent communication
Timeline
Recruitment Specialist (Secondment)
Ealing Council
01.2021 - 12.2021
Senior Manager
Ealing Council
12.2016 - Current
Team Leader
HSBC Bank
01.2014 - 11.2016
Banking Advisor
HSBC Bank
01.2011 - 12.2013
Level 7 Diploma Strategic Management Leadership Pr - Masters Degree in Leadership
Learn Direct
04.2001 -
Level 5 Diploma Learning & Development - Learning And Development
Chartered Institute of Personnel And Development
04.2001 -
Level 3 Diploma in Human Resource Practice - Human Resource Practice
Chartered Institute of Personnel And Development
04.2001 -
NVQ Level 3 - Mental Health Awareness - Mental Health
Learn Direct
04.2001 -
NVQ Level 3 - Child Mental Health Training - Mental Health
Learn Direct
04.2001 -
GCSE's A-C - Maths, English, Science
Swakeleys School For Girls
04.2001 -
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