Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Personal Information
Certification
Timeline
Generic
Neveen Mohammed Rabah

Neveen Mohammed Rabah

Amman,Jordan

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Officer

British Council
11.2019 - Current

DC (Direct Care)

Favorite American Company
09.2018 - 01.2019

Counselor and Admission

International Group for Educational Consultancy (IGEC)
09.2014 - 09.2015

Al-Ibdaa Institution for Translation
02.2014 - 05.2014

Front Desk, Customer Service

Al-Fajer Company for Recruitment
01.2011 - 01.2013

Volunteer

Let's Do Something Group
  • Volunteering to help Orphans, Elderly, War-stricken people, and cancer patients

Education

B.A - English for Special Purposes

Jordan University of Science and Technology
Jordan
01.2014

Secondary Educations -

Al Nuzha School
Jordan
01.2010

Skills

  • Good communicator
  • Teamwork skills
  • Able to work under pressure
  • Able to work in a team environment
  • Computer programs
  • Windows
  • Excel
  • MIS

Hobbies and Interests

  • Reading
  • Enjoy meeting people from different ethnic & cultural backgrounds

Awards

Award for Building Mastery and Skills, Favorite American Company

Personal Information

  • Date of Birth: 04/08/92
  • Nationality: Jordanian

Certification

Fraud Awareness Mandatory Training (British Council)

. Information Management Mandatory Training (British Council)

.Introduction to Safeguarding (British Council)

. A conversation course with a foreign student from Richmond University at the Jordan University of Science and Technology for 26 hours.

Preperation course in ICDL .

. Training course at Enjaz Institution about (how can I be a leadership).

. Training course at Enjaz Institution about (Fundamentals of the economy).

Timeline

Customer Service Officer

British Council
11.2019 - Current

DC (Direct Care)

Favorite American Company
09.2018 - 01.2019

Counselor and Admission

International Group for Educational Consultancy (IGEC)
09.2014 - 09.2015

Al-Ibdaa Institution for Translation
02.2014 - 05.2014

Front Desk, Customer Service

Al-Fajer Company for Recruitment
01.2011 - 01.2013

Volunteer

Let's Do Something Group

B.A - English for Special Purposes

Jordan University of Science and Technology

Secondary Educations -

Al Nuzha School
Neveen Mohammed Rabah