Neve Finnigan
Crewe
Summary
Versatile professional with expertise in performance optimization, communications, and customer service. Demonstrates exceptional organizational skills and proficiency in Microsoft Office to drive innovative solutions and enhance customer engagement. Adept at diplomatic negotiation and fostering positive relationships, with a proven ability to learn quickly and adapt to dynamic environments. Committed to leveraging core competencies to achieve impactful results while pursuing opportunities for professional growth.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work history
Complex home broadband specialist
Vodafone
Stoke-on-Trent
2024.06 - Current
- Optimised resource allocation for maximised operational efficiency.
- Resolved technical issues promptly, enhancing overall system performance.
- Enhanced product quality to exceed customer expectations.
- Managed high-risk projects, ensuring safety compliance at all times.
Customer Service Advisor
Radius
Crewe
2023.08 - 2025.07
- I work with our customers on the customer service phone lines dealing with queries whilst also managing emails to and from customers to help find the best solution for them.
- Enhanced brand loyalty, provided excellent service at all times.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Server/Waitress
Miss Marmalade's Café
Nantwich
2022.06 - 2023.08
Server
Hickory's Smokehouse
Sandbach
2022.01 - 2022.06
Events Host
Haven Holidays
North Wales
2021.03 - 2021.11
- My responsibility as an events host involved both managing and being involved in the entertainment we provided for our guests and creating a memorable and exciting holiday for the families that would visit.
- This job involved time management, guest satisfaction, problem solving and so much more.
Front of House and Bar Staff
Mitchells & Butlers
Crewe
2020.02 - 2021.04
- The job role handles work behind the bar as well as customer service, till management, food management and other front of house duties.
Front of house member
wagamama
Preston
2016.01 - 2020.02
Party Host
Bistro Live
2015.09 - 2016.12
Waitress
19Gale
2014.01 - 2015.01
Education
Master's - Acting
Artsed
2019.01 - 2021.01
Bachelor's - Music theatre
University of Central Lancashire
2016.01 - 2019.01
GCSE or equivalent - BTEC Level 3 in Musical Theatre
Leicester college
2014.01 - 2016.01
GCSE or equivalent - BTEC Level 2 Performing Arts Acting
Leicester college abbey park campus
2013.01 - 2014.01
GCSE - Maths
Leicester college
2013.01 - 2014.01
GCSE or equivalent - BTEC level 2 learning skills
Leicester college
2013.01 - 2014.01
GCSE or equivalent - English
Leicester College
2013.01 - 2014.01
GCSE or equivalent - Drama
Lutterworth College
2011.01 - 2013.01
GCSE or equivalent - Art
Lutterworth College
2011.01 - 2013.01
GCSE or equivalent - BTEC Science
Lutterworth college
2011.01 - 2013.01
Skills
- performance
- Communications
- Customer Service
- Fast learner
- Organizational Skills
- Microsoft Office
- Customer engagement
- Innovative thinking
- Diplomatic negotiation
Custom
Master's
Timeline
Complex home broadband specialist
Vodafone
2024.06 - Current
Customer Service Advisor
Radius
2023.08 - 2025.07
Server/Waitress
Miss Marmalade's Café
2022.06 - 2023.08
Server
Hickory's Smokehouse
2022.01 - 2022.06
Events Host
Haven Holidays
2021.03 - 2021.11
Front of House and Bar Staff
Mitchells & Butlers
2020.02 - 2021.04
Master's - Acting
Artsed
2019.01 - 2021.01
Front of house member
wagamama
2016.01 - 2020.02
Bachelor's - Music theatre
University of Central Lancashire
2016.01 - 2019.01
Party Host
Bistro Live
2015.09 - 2016.12
Waitress
19Gale
2014.01 - 2015.01
GCSE or equivalent - BTEC Level 3 in Musical Theatre
Leicester college
2014.01 - 2016.01
GCSE or equivalent - BTEC Level 2 Performing Arts Acting
Leicester college abbey park campus
2013.01 - 2014.01
GCSE - Maths
Leicester college
2013.01 - 2014.01
GCSE or equivalent - BTEC level 2 learning skills
Leicester college
2013.01 - 2014.01
GCSE or equivalent - English
Leicester College
2013.01 - 2014.01
GCSE or equivalent - Drama
Lutterworth College
2011.01 - 2013.01
GCSE or equivalent - Art
Lutterworth College
2011.01 - 2013.01
GCSE or equivalent - BTEC Science
Lutterworth college
2011.01 - 2013.01