Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Neve Finnigan

Neve Finnigan

Crewe

Summary

Versatile professional with expertise in performance optimization, communications, and customer service. Demonstrates exceptional organizational skills and proficiency in Microsoft Office to drive innovative solutions and enhance customer engagement. Adept at diplomatic negotiation and fostering positive relationships, with a proven ability to learn quickly and adapt to dynamic environments. Committed to leveraging core competencies to achieve impactful results while pursuing opportunities for professional growth.

Overview

12
12
years of professional experience
17
17
years of post-secondary education

Work history

Complex home broadband specialist

Vodafone
Stoke-on-Trent
06.2024 - Current
  • Optimised resource allocation for maximised operational efficiency.
  • Resolved technical issues promptly, enhancing overall system performance.
  • Enhanced product quality to exceed customer expectations.
  • Managed high-risk projects, ensuring safety compliance at all times.

Customer Service Advisor

Radius
Crewe
08.2023 - 07.2025
  • I work with our customers on the customer service phone lines dealing with queries whilst also managing emails to and from customers to help find the best solution for them.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.

Server/Waitress

Miss Marmalade's Café
Nantwich
06.2022 - 08.2023

Server

Hickory's Smokehouse
Sandbach
01.2022 - 06.2022

Events Host

Haven Holidays
North Wales
03.2021 - 11.2021
  • My responsibility as an events host involved both managing and being involved in the entertainment we provided for our guests and creating a memorable and exciting holiday for the families that would visit.
  • This job involved time management, guest satisfaction, problem solving and so much more.

Front of House and Bar Staff

Mitchells & Butlers
Crewe
02.2020 - 04.2021
  • The job role handles work behind the bar as well as customer service, till management, food management and other front of house duties.

Front of house member

wagamama
Preston
01.2016 - 02.2020

Party Host

Bistro Live
09.2015 - 12.2016

Waitress

19Gale
01.2014 - 01.2015

Education

Master's - Acting

Artsed
01.2019 - 01.2021

Bachelor's - Music theatre

University of Central Lancashire
01.2016 - 01.2019

GCSE or equivalent - BTEC Level 3 in Musical Theatre

Leicester college
01.2014 - 01.2016

GCSE or equivalent - BTEC Level 2 Performing Arts Acting

Leicester college abbey park campus
01.2013 - 01.2014

GCSE - Maths

Leicester college
01.2013 - 01.2014

GCSE or equivalent - BTEC level 2 learning skills

Leicester college
01.2013 - 01.2014

GCSE or equivalent - English

Leicester College
01.2013 - 01.2014

GCSE or equivalent - Drama

Lutterworth College
01.2011 - 01.2013

GCSE or equivalent - Art

Lutterworth College
01.2011 - 01.2013

GCSE or equivalent - BTEC Science

Lutterworth college
01.2011 - 01.2013

Skills

  • performance
  • Communications
  • Customer Service
  • Fast learner
  • Organizational Skills
  • Microsoft Office
  • Customer engagement
  • Innovative thinking
  • Diplomatic negotiation

Custom

Master's

Timeline

Complex home broadband specialist

Vodafone
06.2024 - Current

Customer Service Advisor

Radius
08.2023 - 07.2025

Server/Waitress

Miss Marmalade's Café
06.2022 - 08.2023

Server

Hickory's Smokehouse
01.2022 - 06.2022

Events Host

Haven Holidays
03.2021 - 11.2021

Front of House and Bar Staff

Mitchells & Butlers
02.2020 - 04.2021

Master's - Acting

Artsed
01.2019 - 01.2021

Front of house member

wagamama
01.2016 - 02.2020

Bachelor's - Music theatre

University of Central Lancashire
01.2016 - 01.2019

Party Host

Bistro Live
09.2015 - 12.2016

Waitress

19Gale
01.2014 - 01.2015

GCSE or equivalent - BTEC Level 3 in Musical Theatre

Leicester college
01.2014 - 01.2016

GCSE or equivalent - BTEC Level 2 Performing Arts Acting

Leicester college abbey park campus
01.2013 - 01.2014

GCSE - Maths

Leicester college
01.2013 - 01.2014

GCSE or equivalent - BTEC level 2 learning skills

Leicester college
01.2013 - 01.2014

GCSE or equivalent - English

Leicester College
01.2013 - 01.2014

GCSE or equivalent - Drama

Lutterworth College
01.2011 - 01.2013

GCSE or equivalent - Art

Lutterworth College
01.2011 - 01.2013

GCSE or equivalent - BTEC Science

Lutterworth college
01.2011 - 01.2013

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Neve Finnigan