Dedicated professional with expertise in customer service and communication, adapt at decision-making and time management. Proven ability to solve problems and resolve conflicts efficiently, while excelling in both teamwork and independent roles. Highly adaptable to new environments, with specialised training in COSHH and eco-friendly cleaning techniques. Dependable Supervisor working well under pressure to achieve quality results within strict timeframes. Builds good staff and customer relationships for positive, productive working environments.
Cultivated strong communication skills through regular client engagement.
Collaborated with diverse teams to uphold service standards.
Achieved SSSTS qualification for site supervision safety.
Managed client communications to align with job specifications.
Prioritised teamwork to enhance service quality across all projects.
Demonstrated adaptability in managing varied workloads across environments.
Utilised effective organisational and time management strategies for project success.
Performed routine checks on cleaning supplies inventory to avoid running out of key items.
Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Implemented sanitation procedures with industrial cleaning equipment in factory settings.
Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Kept communal areas tidy and well-organised for optimal functionality.
Engaging with customers during every shift to deliver exceptional service.
Advised on safe tanning practices for sunbed usage.
Managed shop opening, closing, and daily cash flow at shift end.
Kept records of client usage and payments through excel spreadsheets.
Conducted thorough clean downs between clients and deep cleaned shop daily.
Resolved issues promptly to enhance customer satisfaction and loyalty.
Developed product knowledge to ensure clear communication and quality service.
Customer service and communication
Decision-Making competence
Time management and organization
Problem-solving and conflict resolution
Teamwork and independence
Adaptability to new environments
COSHH trained
Eco-Friendly cleaning techniques
Knowledge of cleaning chemicals
CITB site safety plus - SSSTS (site supervision safety training scheme) for construction and civil engineering industries. Certificate expiry date 30/06/2030
CSCS labourers card - reg no: 14355061. Expiry date SEP 2028