Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Neve Deeney-Yates

Bradford,Yorkshire

Summary

Dedicated professional with expertise in customer service and communication, adapt at decision-making and time management. Proven ability to solve problems and resolve conflicts efficiently, while excelling in both teamwork and independent roles. Highly adaptable to new environments, with specialised training in COSHH and eco-friendly cleaning techniques. Dependable Supervisor working well under pressure to achieve quality results within strict timeframes. Builds good staff and customer relationships for positive, productive working environments.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Cleaning supervisor

Pure Clean Solutions FM LTD
Leeds, Yorkshire
07.2023 - 09.2025

Cultivated strong communication skills through regular client engagement.

Collaborated with diverse teams to uphold service standards.

Achieved SSSTS qualification for site supervision safety.

Managed client communications to align with job specifications.

Prioritised teamwork to enhance service quality across all projects.

Demonstrated adaptability in managing varied workloads across environments.

Utilised effective organisational and time management strategies for project success.

Cleaner

Kids planet
Bradford, Yorkshire
01.2023 - 03.2023

Performed routine checks on cleaning supplies inventory to avoid running out of key items.

Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.

Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.

Implemented sanitation procedures with industrial cleaning equipment in factory settings.

Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.

Kept communal areas tidy and well-organised for optimal functionality.

Customer service/receptionist

Tan lounge
Bradford, yorkshire
11.2021 - 08.2022

Engaging with customers during every shift to deliver exceptional service.

Advised on safe tanning practices for sunbed usage.

Managed shop opening, closing, and daily cash flow at shift end.

Kept records of client usage and payments through excel spreadsheets.

Conducted thorough clean downs between clients and deep cleaned shop daily.

Resolved issues promptly to enhance customer satisfaction and loyalty.

Developed product knowledge to ensure clear communication and quality service.

Education

GCSEs - GCSEs

Beckfoot Thornton Academy
Bradford, Yorkshire
09.2016 - 06.2021

Skills

    Customer service and communication

    Decision-Making competence

    Time management and organization

    Problem-solving and conflict resolution

    Teamwork and independence

    Adaptability to new environments

    COSHH trained

    Eco-Friendly cleaning techniques

    Knowledge of cleaning chemicals

Certification

CITB site safety plus - SSSTS (site supervision safety training scheme) for construction and civil engineering industries. Certificate expiry date 30/06/2030


CSCS labourers card - reg no: 14355061. Expiry date SEP 2028

Timeline

Cleaning supervisor

Pure Clean Solutions FM LTD
07.2023 - 09.2025

Cleaner

Kids planet
01.2023 - 03.2023

Customer service/receptionist

Tan lounge
11.2021 - 08.2022

GCSEs - GCSEs

Beckfoot Thornton Academy
09.2016 - 06.2021
Neve Deeney-Yates