Netty Lou

• Founded and manage my own creative business producing and selling Reloved products.
• Design and create handmade items, including ‘Reloved‘ sewn products with a strong focus on quality, presentation and sustainability.
• Deliver excellent customer service from enquiry through to sale, ensuring a positive and personal customer experience.
• Promote products both in person and online, confidently discussing products and engaging with customers.
• Process sales, manage payments, pricing and stock control.
• Maintain high standards of organisation, housekeeping and health & safety within my workspace.
• Plan and prepare for markets, events and seasonal sales opportunities.
• Build strong relationships with customers through friendly communication and repeat engagement.

Customer Assistant

2018 – August 2024

• Delivered friendly, efficient and personalised customer service at checkouts.
• Ensured department routines were completed accurately and on time.
• Handled stock carefully to maintain product quality and reduce waste.
• Championed food waste reduction in line with company initiatives.
• Replenished shelves and processed deliveries efficiently.
• Followed company policies and adhered to health and safety standards.
• Maintained strong product knowledge to assist customers confidently.

• Planned and delivered engaging daily activities to support residents wellbeing.
• Organised outings and special events tailored to residents interests and abilities.
• Built strong relationships with local schools, churches, entertainers, Air Cadets and football clubs.
• Ensured activities promoted inclusion, dignity, and quality of life.

• Produced high end curtains and soft furnishings to a professional standard.
• Worked accurately to specifications with strong attention to detail.
• Maintained consistent quality while meeting deadlines.

• Supported young people excluded from mainstream education.
• Worked one to one to re engage pupils and prepare them for their next educational steps.
• Built strong, trusting relationships to motivate and inspire learners.
• Maintained a strong focus on safeguarding, safety and emotional wellbeing.
• Supported pupils from diverse backgrounds with complex needs.

• Provided one to one support for a child with social and emotional needs.
• Ensured inclusion within classroom and play activities.
• Supported children with behavioural needs by developing and implementing behaviour plans.
• Assisted with classroom activities, resources, record keeping and group work.

• Delivered one to one support for a child with social and emotional needs.
• Liaised with external professionals including social workers and education leaders.
• Participated in review meetings to support progress and behaviour management.