Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Nestor Dyer

Nestor Dyer

London

Summary

Organised and dependable individual with many years of experience in client services and marketing.

Successful management of multiple workflows with a positive attitude. Outgoing and friendly, with a passion for delivering high quality customer service.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Senior Account Executive

Twelfthman
London
10.2023 - Current
  • Maintained relationships with key clients.
  • Retained product and service knowledge for informative, persuasive client advice.
  • Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delay and ensure deadlines were met.
  • Planning of project timelines alongside client and in-house production teams.

Account Manager

CCS Insight
London
11.2021 - 10.2023
  • Addressed account inquiries and provided updated data from CRM software.
  • Management of 30 individual renewal accounts.
  • Negotiated contracts and closed deals ranging from 50K-100k.
  • Provided customers with price information and handled financial transactions.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Used management software and data analysis to forecast product demand.
  • Generated KPI reports to illustrate overall performance.
  • Analysed client feedback to highlight areas in need of improvement.
  • Monitored customer trends and account performance to identify potential for new business.


Social Media Coordinator

Roots Local Ltd.
London
09.2021 - 10.2021
  • Built PR strategies for broadened advertising scope.
  • Responded to comments, messages and feedback to build brand activity profiles.
  • Wrote engaging, entertaining and informative script for social channels.
  • Produced photo and video content for use on social media channels.

Public Relations Consultant

Curious PR
London
07.2021 - 09.2021
  • Launched innovative, effective promotions and marketing campaigns to meet client demands.
  • Engaged different digital communities to promote organisation and identified new audiences for outreach.
  • Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.
  • Wrote press releases and prepared kits for use in media pushes.

Production Coordinator

Cannes Lions International Festival of Creativity
London
05.2021 - 07.2021
  • Assessed and approved content for use in as-live content production
  • Aligned daily activities with overall production goals as outlined in meetings and project briefs.
  • Assisted wider production team with ad-hoc support for productive workflows.
  • Kept calm and level-headed when working in fast-paced environments.
  • Prioritised tasks based on importance and urgency to meet project deadlines.

Awards Executive

Cannes Lions International Festival of Creativity
London
01.2021 - 05.2021
  • Management of potential awards candidates. Account Management tasks where returning clients were concerned (i.e. household name brands, luxury brands)
  • Review and approval of potential award worthy campaigns for consideration by the judging committee.
  • Managed team performance, celebrating successes and identifying areas to improve.
  • Provided customers with outstanding service, extending relationships for future business opportunities.

Personal Assistant

IPCA Group
London
11.2019 - 02.2020
  • Prepared for client meetings, including arranging accommodations and building appropriate schedules.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Kept office spaces organised and workflows streamlined.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Purchased office supplies to maintain consistent inventory.
  • Documented data and stored important records on database.
  • Personally responsible for creating a paperless office approach. (Rebuild of office database and organisation of digital record keeping)

Guest Host

The Harry Potter Shop (King's Cross) -Warner Media
London
11.2016 - 03.2019
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
  • Assisted clients with special needs requiring additional support around site environment.
  • Maintained guest safety by running professional, organised tours.
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Shared unique stories about tour locations and shared unique stories.
  • Engaged schoolchildren in topics of interest by conducting fun tours.
  • Addressed enquiries, issues and concerns of tourists.
  • Delivered an engaging guest experience in English
  • Entertained tour guests with fun props, stories and activities.

Education

Bachelor of Arts - Film and Television Production

University of West London
London
09.2015 - 05.2018

Skills

  • Relationship management
  • Marketing / campaign management
  • Customer service
  • Guest / Client services



Personal:

  • Excellent communication skills
  • Fun, creative and friendly individual
  • Active, outgoing and enthusiastic

References

References available upon request.

Timeline

Senior Account Executive

Twelfthman
10.2023 - Current

Account Manager

CCS Insight
11.2021 - 10.2023

Social Media Coordinator

Roots Local Ltd.
09.2021 - 10.2021

Public Relations Consultant

Curious PR
07.2021 - 09.2021

Production Coordinator

Cannes Lions International Festival of Creativity
05.2021 - 07.2021

Awards Executive

Cannes Lions International Festival of Creativity
01.2021 - 05.2021

Personal Assistant

IPCA Group
11.2019 - 02.2020

Guest Host

The Harry Potter Shop (King's Cross) -Warner Media
11.2016 - 03.2019

Bachelor of Arts - Film and Television Production

University of West London
09.2015 - 05.2018

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