Neshat Ahmad Aziz

Led and motivated over 35 crew members per shift to ensure seamless coordination across all service areas.

Enforced hygiene and safety compliance as Health & Safety Manager, guaranteeing consistent adherence.

Monitored temperature checks and storage practices to maintain 100% compliance with Food Safety Standards.

Delivered exceptional guest experiences through prompt, accurate service while upholding cleanliness standards.

Directed shifts involving over 20 team members, focusing on audit readiness.
Met key performance indicators for speed, labour efficiency, and NPS.
Executed cross-training programmes to ensure adherence to opening and closing procedures.
Minimised food wastage by applying upselling methods effectively.
Sustained operational excellence through regular hygiene and quality assessments.

• Directed store operations with full P&L accountability, ensuring financial performance.
• Drove sales through targeted marketing campaigns and exceptional customer engagement.
• Managed recruitment, onboarding, and staff development to enhance team capabilities.
• Ensured compliance with food safety and operational standards, maintaining guest satisfaction.

• Directed operational audits and ensured brand compliance for over 20 stores.
• Implemented corrective actions following safety and product audits.
• Contributed to successful openings of new stores and coordinated training in various states.
• Led staff training programmed to enhance team performance.
• Boosted profitability through effective cost control measures.
• Streamlined processes for better service delivery and improved guest experience.

• Achieved Gold Scores in audits by launching home delivery services with strict operational standards.
• Developed a diverse team, incorporating physically disabled members to enhance inclusivity.
• Optimised productivity by effectively managing staff schedules.
• Performed daily cash-up procedures ensuring accuracy in financial reporting.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.