Summary
Overview
Work history
Education
Skills
Timeline
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NERISSA CHINOYE ETIGWAYE

London

Summary

As a young creative person, I consider myself to be an intelligent, respectable individual who is very eager to learn new things and challenge myself. I am a self-disciplined professional with ample experience in IT, exceptional customer service and technical support. Adept in troubleshooting computer systems to customise client needs while handling multiple projects simultaneously with a high degree of accuracy.Eager to enhance skills and achieve growth in organisation while meeting tight and demanding deadlines. Detail-oriented team player with strong organizational skills.

Overview

7
7
years of professional experience

Work history

SUPPORT WORKER

OUTLOOK CARE
LONDON
01.2023 - Current


  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.

PROCUREMENT ASSISTANT

GEMONA WEST
10.2021 - Current
  • I negotiated contracts with clients and supply chain management also maintaining good supplier relations
  • Facilitated strategic decision-making, compiling analytical procurement reports to inform sourcing activity.
  • Improved logistics processes, leading to 60% increase in return
  • Having strategic sourcing and evaluating prospective suppliers, overseeing the company's procurement policies, and maintaining accurate records and updating supplier information.

customer service ADVISOR/ADMINISTRATOR

POWER MY TECH
Lagos State
10.2016 - 10.2021


  • Answer phone calls, emails and all customer enquiries, Direct customers to online resources
  • Ensured the company compliance and high standards are always upheld
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
  • Liaised between customers and internal departments to address and resolve customer service concerns.

Education

MSC - INTERNATIONAL BUSINESS

UNIVERSITY OF HERTFORDSHIRE
Hatfield, Hertfordshire
01/2022 - 07/2023

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waec - hopebay college

BSC ECONOMICS - Economics

DELTA STATE university
07/2012 - 07/2016

Skills

  • Key Skills developed
  • Effective time management
  • 100% dedicated and motivated in all tasks
  • Positive team player, honest, trustworthy, and punctual
  • Complaints resolution
  • Problem solving/Analysis
  • Business development and upselling
  • Administration and compliance
  • Team collaboration
  • Influencing skills
  • Well organized with the ability to work systematically
  • Excellent communication
  • Strong interpersonal skills
  • IT Literate Proficiency across
  • MS Words and Excel
  • Salesforce

Timeline

SUPPORT WORKER

OUTLOOK CARE
01.2023 - Current

PROCUREMENT ASSISTANT

GEMONA WEST
10.2021 - Current

customer service ADVISOR/ADMINISTRATOR

POWER MY TECH
10.2016 - 10.2021

MSC - INTERNATIONAL BUSINESS

UNIVERSITY OF HERTFORDSHIRE
01/2022 - 07/2023

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waec - hopebay college

BSC ECONOMICS - Economics

DELTA STATE university
07/2012 - 07/2016

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NERISSA CHINOYE ETIGWAYE